Freemans Anmeldelser 

Order No: IOC-52915558

I ordered an air conditioning unit and received an order confirmation, so naturally I expected my order to be fulfilled. The item never arrived and I received no communication whatsoever to explain the delay or cancellation.

When I contacted customer services, I was told that my order had been cancelled because the item was out of stock. This is simply unacceptable. The company had already taken payment and failed to notify me that they could not fulfil the order.

To make matters worse, customer service was extremely frustrating to deal with. There was a significant language barrier, and the representative was unable to properly investigate the issue or offer any meaningful solution, including arranging a replacement unit.

What makes this situation even more disappointing is that my brother ordered the exact same air conditioning unit after I placed my order and his order was delivered without any issues. It is difficult to understand how my earlier order could be cancelled due to a lack of stock while later orders were still being fulfilled.

This experience has shown a complete lack of communication, poor customer service and an unfair approach to order fulfilment. I would strongly advise others to think carefully before ordering from this company.

FREEMANS.COM the worst customer experience I have ever encountered. The most incompetent full of shit people i have ever had the misfortune to deal with

Absolutely awful customer service. I placed an order with them, put in my new address at the checkout for delivery and when I got my confirmation email it said that it had defaulted back to my old address. Got onto the chatbot to ask them to change it and was told there was nothing they could do and that I had made the mistake as I hadn’t updated my account details. I asked them why you are able to add in an address at checkout if it was just going to default back of which they couldn’t give me a reason. Just kept blaming me for not choosing the right address when I did!!! So angry. I asked them to cancel it as I didn’t want it going to my old address and they said they couldn’t!!!

Ordered an item (simply an adidas cap nothing too complicated) to be delivered next day delivery. The item did not arrive so 2 days later I enquired about this and requested my next day delivery fee to be refunded. They refunded after a few days fine ok and I was told my item had been lost however I don’t understand how it can be lost when it was never even dispatched to the delivery courier?! It’s now been over a week and I was told days ago they would send out another order but today then got an email telling me the item was out of stock. I enquired about this on the live chat on the website and told them not to bother and please cancel then refund my money. I was told the item has not been cancelled and that the “out of stock” email means my first original order was cancelled - not really the same thing is it. I was told I need to allow them longer and wait as it will arrive by 09/07/26. Very poor service and not listening to the customer.

Awful experience. Placed an order and received an expected delivery date. I had no tracking information by the day before it was due, so I called them to find out when it was being dispatched. They told me that I had cancelled the order, which was complete nonsense, so it was not being dispatched. The agent on the phone was not helpful and insisted that I had cancelled the order myself. To make matters worse, the product is now out of stock so can't be re-ordered.

Don't bother wasting your time or money with this company.

I ordered a fan over one month ago and still awaiting stock. I then ordered another fan which was showing in stock. I ordered next day delivery one week ago. Still no sign. The Evri tracking has altered dates about 5 times. Total joke! I certainly won't trust this company again! I am wondering if they are drop shipping and don't actually have this item in stock at all! Avoid!

Appalling after sales service mainly down to Evri collection but not helped by equally dismal customer services. I have tried for nearly 3 weeks to have a parcel collected using both on-line booking and 4 x speaking to someone in customers services. The items is still sitting on my doorstep! The customer services do not follow-up there promises to call back and are a complete contradiction in terms. I have now taken this to Resolver for their assistance but it really shows how bad the company is that they actually have a direct customer complaints link to Freemans - sadly this is as useless as talking directly with Freemans and I am still out of pocket and waiting for the collection. I will never use them again. This has happened in the past but had hoped they would have improved but not so.

Placed an order for an electrical item (cost £400+). Had recieved delivery date. Logged in to check on order to see if tracking was available as it was a day before delivery date and the order had been cancelled. No emails to advise of this and left me no time to purchase alternatives. I spoke to customer service who said that the item was out of stock and that is why the order was cancelled and offered a 10% discount on future orders. Politely declined as will not be purchasing any items from them again. They then offered 20% discount on future orders. Declined again.

Drop shipping seems to be their business model. They sell items they do not hold in stock, I was suspicious as Delonghi do not have stock on the their website, yet Freemans did. I ordered, paid, checked they had stock they told me yes. Liars, Thieves, they have my data and my money for a few days knowing they do not hold physical stock.

Freemans are worse than useless.
They took money for an air con unit and despite several emails, three weeks later it did not arrive and they have now said that they will be refunding my £460. Having kept my blood boiling for three weeks, now I cannot find one in stock elsewhere.
They are a total shower. Infuriating!

Ordered a hifi from freemans, was to be a gift, it turned ip via they're courier and box was exstremely damaged, told freemans they could have it back as it wasn't in decent condition to be a gift, they say they arranged for it to be collected, it still hadn't been collected, couldnt guarantee a replacement by 1st July for birthday on 2nd July so requested a refund, so far they're courier has failed to collect item on todays chosen date, offered me a measly 10% on next order but not on electricals, absolute joke when the item that's damaged was a electrical it's self, Customer Service have been unhelpful dragging their feet, can't trust them to order anything electrical from them again, item is stuck at my address and once again I have to contact them tomorrow, which is not what I appreciate

My item was returned by the courier before it even arrived .4 weeks later I am still waiting for a refund after numerous emails and virtual.chats.They have said it was as a cheque ....who even does that now.I am still.waiting. DO NOT ORDER FROM THEM

I've been a Freeman customer for a few years with little to no problems. Then I placed an order using a code Freeman sent by email offering £50 off a £150 spend on my credit account. The code was applied and the order delivered (1st April '26) but they refuse to adjust my account accordingly. I used live chat twice to no avail, I phoned twice and told it would be reflected in my next statement, it wasn't, and I also emailed them and got no response to that at all. If I don't pay the outstanding amount it will impact negatively on my good credit score. Im a disabled pensioner and these people refusal to resolve the matter leads me to believe it was a scam from the outset. £50 is a lot of money to me and to the many others who fell for this trick.

I paid the extra for next day delivery as I was going to a function the day after and needed the item to wear. After online chat told the postage would be refunded still not received it or the item. I go away tomorrow (4 days after ordering) if arrives then the courier just leaves parcel so will be open to the elements and doorstep theft2

I ordered a product from this company with next day delivery.
I then phoned them to double check that they could fulfil this order. I was assured that it was possible.
The next day the tracking said that they hadn't received the parcel. I phoned customer service again. They lied to me and said that the courier had the parcel and there had been a van break down. They offered me a refund of postage costs.
Then I was emailed to say that the parcel would be arriving. I should wait until 8pm, the latest time of delivery.
I waited at home all day on a Saturday. The parcel did not arrive.
I contacted them again and they have told me that the parcel has not left the warehouse and that they dont know when it will leave the warehouse. They assure me that they do have it.
They offered me two options- 1- to cancel the order and refund me. 2- to reorder the order.
They tell me that if they reorder, then the parcel will arrive even slower, as it will be lower down the queue.
Customer service are extremely unhelpful and seem to lack any common sense, but they also seem to be poorly trained or following some kind of script.
This company utterly failed me repeatedly, including blatant lies. They have no regard for the impact that this has on customers.

Absolutely shocking service from start to finish - customer services is terrible and told me different things - even taking the money from my account was a disaster - I feel they have completely messed me about and lied - I am so angry - the item was for my disabled son who really needed it quickly. I can’t even cancel it so am in limbo without getting my money back - I rarely give bad reviews but honestly avoid them completely 🥲🥲🥲🥲 you can’t even resolve the problem as they won’t put you through to a manager

What a terrible company! No air cooling unit delivered on stated date, no explanation just lies lies lies. Evri are just about the worst ever delivery service and Freemans should be ashamed of themselves. Customer service is non existent and refunds are not processed quickly enough - I could go on but this dreadful company have taken up enough of my time. Oh, they did refund my next day delivery cost. If I could score minus 100 they would get it with bells on

I placed an order at the start of June for 3 dresses, I collected one at the parcel shop (perfect). The other 2 were coming by EVRI. Only they never arrived. They didn’t give me the EVRI tracking code so I can’t track them down and repeated attempts on chat to get a resolution and refund have come to nothing. I’ve had to repeat myself to every customer service agent, I thought there would a note on my account that the items were missing and they were investigating. I now feel like I’m doing volunteer customer service because of the hours I have spent contacting them and taking screenshots of the messages, compiling pdfs of all the interactions so I have a clear audit trail where I have asked for help It feels like they are being deliberately difficult and I’m out of pocket £170. Probably one of my worst ever customer service experiences. It is EVRIs fault the parcel went missing but Freemans are doing nothing to fix it.

Paid extra for stated date delivery, took a day off work, didn’t leave the house all day. No email or text had to sign into my account to find out delivery delayed and to cap it all I have to suffer more as nothing customer services can do, can’t pick up the phone and call the delivery company!
Awful way to treat customers especially when you are the problem.

Next day delivery didn’t happen.
Customer service advisors are rude.
I tried to speak to them about my mother’s (dead) account and they were insensitive and wouldn’t help at all. I would not recommend this company to anyone