Freemans Anmeldelser 

I would not recommend Freemans based on my recent experience.

What should have been a straightforward return of a faulty wardrobe turned into a four-month ordeal. Despite numerous collection dates being arranged, the courier repeatedly failed to attend. I took time off work, remained at home waiting for collections that never happened, and spent months chasing Customer Services and the Complaints Team for updates.

Throughout this time, communication was poor and inconsistent. Different departments appeared to have no knowledge of what the other was doing, I was repeatedly promised callbacks that never happened, and I often had to start explaining the situation from the beginning.

The most unacceptable aspect was the continual arrears letters and threats of debt recovery. Despite Freemans acknowledging that my complaint was ongoing and confirming that my account had been placed on hold, I continued to receive increasingly threatening correspondence, including a Final Reminder warning that my account could be passed to debt collectors and that adverse information could be recorded on my credit file. Receiving these letters while the delay was entirely due to failures by Freemans and their appointed courier caused significant and unnecessary stress.

The wardrobe has now finally been collected and my account has been cleared, but only after months of persistent chasing, countless emails, phone calls and formal complaints.

Mistakes can happen, but it is how a company responds that defines good customer service. Unfortunately, in my experience, Freemans failed to communicate effectively, failed to take ownership of the problem, and placed the burden of resolving it entirely on the customer.

Awful customer services, I bought an item for my 2 year old daughters birthday, along with £300 of holiday clothes the delivery of daughters present was delayed by a week missed my daughters birthday, it turned up 2 days after my daughters birthday, box ripped open I rang customer services a week ago when it was delayed a complaint was raised nobody has rang me back, ive rang customer services today no apology or nothing, they dont care about customers its the worst customer service experience ive known, ive requested they collect everything from me that ive ordered from them i dont want anything to do with them, I would stay clear from this company. Its really bad.

Took out a credit account to get the offer of 25% off your first order at the end of May 2026. Placed an order, chased and chased it after the delivery date, was promised it’d come. Never arrived. Eventually declared lost, I asked for a replacement (was meant to be my daughter’s birthday present) to be told it’s now out of stock. Was promised I could use the 25% off my next order due to not receiving my first, just tried to place an order, my first since the lost one. 25% won’t work. Contacted them, replied telling me that the code expired in May 2024!! Absolute joke.

I ordered some trainers that I was desperate for but sold out in my size everywhere else in the UK (a certain colour of adidas Campus 00s) opened a credit account as they had a discount if you did the 3 payment interest free option.

I came on here after a few days as hadn’t had any delivery updates and my heart sank. Was fully expecting them not to show up tbh and was really annoyed that I’d opened a credit account etc and then wasn’t going to get the trainers.

They arrived today (a day later than the expected delivery date given but that’s fine). Looks like they came from France based on the language on the packaging which would explain why they took 8 days to arrive.

So all good in the end. Communication could be better (hence the one star knocked off) but overall a good experience as I couldn’t get them from anywhere else.

Thought I’d share incase anyone in the same position as I genuinely didn’t think they would turn up. There might be hope.

What a joke . You order some shoes told will be delivered on one date but still sat in process. Online chat have not got a clue . Don't read the question and still give a delivery date knowing that it's still sat in process. Called and spoke to customer service and they have now given another date . Asked them to cancel order and was told not able to cancel as the order has now been processed when it clearly has not . Will not use ever again

Yet again the customer service is appalling. They are absolutely clueless and have no idea what they are doing cheap labour you get what you pay for

I ordered a dishwasher and washing machine, thought this is great then it all got suspicious when a payment for the washing machine was still pending in my account.. called freemans and said there was a problem with payment and needed to re-order the washing machine, I asked specifically because sure not to take x 2 payments for washing machine reassuring me they said that wouldn't happen .. 5 days later they took another payment for for the washing machine.
I was incandescent with anger when they told me the person I had spoken to had not followed the process through to stop a 2nd payment, many calls later and long holds they refused to stop the payment saying a manager can only do this, even whilst on a two way call to the bank they refused saying we had to go through the complaint procedure all of which I totally disagreed with as this is clearly thier incompetence, line manager did not call us back either lucky I had got the guist they were never going to call back anyway as they appeared incompetent to deal with thier poor work ethic neither did they gave a flying fig, at one point even cut my husband whilst talking to them.
Then to my horror their 3 to 5 day delivery had suddenly extended to 4 to 7 days .. so great work so far I had the misfortune of having 2 appliance go wrong but I was doubley misfortune to order from this utter shit show! So well done freemans for getting me bank charges when you took more money out of my account than you weren't entitled to take and left me longer than needed without my appliances .. TAKE A BOW .. YOU SHOULD BE ASHAMED BUT MY BANK WILL BE COMING FOR YOU !
customer service is based in South Africa totally out of time sync for customers in Uk.
Absolutely abysmal customer service... absolutely abysmal!
I wish I had just gone to my local electrical supply shop instead.
Word up: DO NOT BUY FROM FREEMANS !
Ps .. You even have to book a slot for delivery despite the tracking telling me my items are coming on the 10th July .. transpires its the 14th & 15th July .. diabolical service.. AVOID AT ALL COSTS

A customer service department wholly disconnected from its customers and incapable of providing any useful service. Why, oh why, did I not read the reviews here first?! If you ever get a reply, count yourself lucky. I fear this is the sort of company where whole seasons will pass before someone finally wakes from their slumber and bothers to deal with you professionally.

Initially it took 2 weeks and me making a complaint about my delivery date keep being put back for me to even receive my delivery. When I did, the package was ripped to shreds and 3 items were missing. I used the returns service that they offer which is to collect from my house. This meant I had 2 returns labels so I attached them both. 2 Weeks passed and no refund so I contact them, I offered the returns reference which they said they didn’t need. I then received an email from an email address that didn’t accept emails telling me they needed the returns reference, so I had to go through their chat. I had one of the references so provided this. 5 days pass and no contact so I call them and they told me that my claim had been rejected! I escalated as a complaint and was told someone would contact me within 24 hours. No contact after 4 days so I message again. Looking back over the photos I took of the destroyed package, I found the other returns reference so provided this and also offered the video evidence of them collecting and scanning my package, they didn’t need that they said, they trust me and someone will contact me by the end of the day. 2 Days later I have still not had a refund or any contact, looks like I will be claiming back through my credit card company.
Don’t make the same mistake as me and order from this company (clothing sizes really off) and if you do, do not use the home collection service for refunds as they seem be using this as an excuse to steal money.

If I could give zero stars I would.
This sorry excuse for a retailer shouldn't exist.
Zero customer service. They take your money and don't deliver what has been paid for.
I should have read the reviews before purchasing so I take some of the blame.
Avoid at all costs.

I ordered a portable aircon unit in early July 2026 and was given an expected delivery window of 7th - 9th of July. Having received no further communication or update I checked my account on 6th July and saw thst the order had been cancelled. When I queried this I ess told there had been a large demand and they had no more in stock. This was incredibly frustrating since had I been informed of this earlier I could have ordered another unit from sn alternative supplier, but they are also now out of stock. I have cancelled my account with Freemsns in disgust.

After waiting 2 wks for my fan during heatwave conditions, I followed up. Then I received "I'm sorry to let you know that we've not been able to track down the following item(s) in the delivery network, and it is effectively lost. We don't have any more stock of the item so I can't order a replacement for you." They said they'd issue a refund, but this was unacceptable.

This company gets worse everytime I use them.
Latest game: place order, order delayed so I ask to cancel, its now allegedly been cancelled 18 times but still says in processing. It's a con to avoid refunding you as they think thst its too much hassle for a customer to return an item. Well theyre very very wrong. They want to waste the couriers time and my time go ahead. I'll go to trading standards.

​Stringing customers along with fake delivery messages all week just to cancel the order at the last minute is completely unacceptable. Found an AC unit "in stock," got tracking updates for days, and then was told by an agent it was cancelled—only to get another automated shipping update an hour later. Complete amateurs. Save yourself the headache and shop elsewhere.

My husband and I were both victims of fraud involving this company. Statements totaling around £500 were sent to our home address, despite neither of us ever opening an account with them.

What is even more concerning is that I was told an account can apparently be opened using only a person's name and date of birth. If that's true, it highlights a serious lack of identity verification and weak security controls.

To make matters worse, when I contacted customer service to report the fraud, the representative hung up on me instead of helping. Poor security combined with unacceptable customer service makes this an extremely worrying experience. I would strongly urge others to be cautious.

Same issue as many others. Accepted the order for a portable air conditioning unit. Item showed as processing for several days, so I expected to the order to be cancelled.
The money then came out of the account and updated with Evri tracking information, so I got a little bit hopeful... Only for the order to then get cancelled.
Absolutely dodgy way of dealing with it, definitely avoiding in the future.

I ordered an air conditioning unit with a delivery date of 3-4 July. Up until yesterday it was saying delivery due today and I even had emails from Evri saying they were expecting to receive the parcel. Woke up this morning to an email cancelling the order because they had sold out. So they took £460 of my money knowing they had no stock and have held on to it for a week. I bet the refund will take days to process too. Awful company.

I ordered an air conditioner with a delivery date of 3-7 July. My order was still showing as processing on the 3rd so I contacted customer service and was told they don’t actually have the item. At what point, exactly, were they planning to tell me this?

Order No: IOC-52915558

I ordered an air conditioning unit and received an order confirmation, so naturally I expected my order to be fulfilled. The item never arrived and I received no communication whatsoever to explain the delay or cancellation.

When I contacted customer services, I was told that my order had been cancelled because the item was out of stock. This is simply unacceptable. The company had already taken payment and failed to notify me that they could not fulfil the order.

To make matters worse, customer service was extremely frustrating to deal with. There was a significant language barrier, and the representative was unable to properly investigate the issue or offer any meaningful solution, including arranging a replacement unit.

What makes this situation even more disappointing is that my brother ordered the exact same air conditioning unit after I placed my order and his order was delivered without any issues. It is difficult to understand how my earlier order could be cancelled due to a lack of stock while later orders were still being fulfilled.

This experience has shown a complete lack of communication, poor customer service and an unfair approach to order fulfilment. I would strongly advise others to think carefully before ordering from this company.

FREEMANS.COM the worst customer experience I have ever encountered. The most incompetent full of shit people i have ever had the misfortune to deal with