Freemans Anmeldelser 

I was slightly apprehensive about ordering from here after reading the reviews but I took the risk as the shorts were sold out everywhere. I am SO glad I did. I ordered the Adidas sprinter shorts on Sunday at 7:30pm and they arrived the next day by 12pm. The shorts are perfect and I can’t believe how quickly they came. I would definitely order from here again.

I've been with Freemans along time had all sorts of things excellent service excellent delivery excellent products if you have any problems they will sort it out excellent service 😀

I've never had an issue with freemans, their clothing, customer service and returns have always been great until recently. I ordered a skirt from roman and a dress from yours and both are not available to be sent back via the usual returns procedure. I have been on the live chat three times and been advised my returns have been logged and I will get emails with the return details on them. I am yet to receive any emails and I'm running out of days left to return. I have tried several times to ring them been on hold for about an hour before giving up without speaking to anyone. They don't tell you what items are going to be delivered/returned via third party when you purchase so you can't even avoid buying third party items. Very disappointed because I have enjoyed shopping with them for a long time but I can't see me continuing as the returns process is just too time consuming.

Order went missing in transit and Freemans claimed they investigated and found it had been delivered - it had not and couldn’t provide any proof of delivery. Complained to the company and while they removed the item they failed to explain why their investigation into the missing item went missing. Customer services claimed they tried to call me to discuss the matter when they did not. Overall - buyers beware and know your rights and don’t expect any degree of customer service from them as they don’t address concerns, misrepresent themselves and are economical with the truth.

Having ordered 2 beds for our grandchildren who were coming to stay with us for the school holidays we paid in full and was told it would be delivered in 3 working days unfortunately we are now in 11 days and still no beds grandchildren are sleeping on mattresses on the floor phoned a few times and was given a date and told to wait in could be anytime between 08.00 and 20.00 so waited and waited phoned up customer service at 15.00hrs and told they would be delivered before 20.00hrs guess what still awaiting would not recommend this company please think twice before committing

Ordered a iPad from freemans. I hadn’t received a email to say it had been shipped after 2 days so messaged them to check. They assured me everything was fine and it would be here in time for a birthday present.
Not even 12 hours later they email me to say order cancelled.
I’ve spoke to them again and the item is out of stock and it will take at least 3 days for the money to be back in my account.
Shouldn’t be able to buy items if they’re out of stock.

I have been a customer of Freemans for many years. I recently ordered some men’s tops.. sadly none fitted. To return was a nightmare. They came from 4 locations and had to be returned to different places. Some had no delivery notes. Another was a qa code to be scanned. I do not have a printer and nearest po/ evri is 20mile round trip. It was so confusing and I only hope the parcels get there so I get a refund. To many suppliers keep it simple freemans

Awful awful awful experience. Thought they were a legit outfit but absolutely horrendous customer service. Bought a new* AC unit (turned out they shipped me a prev. open box unit with a missing part); tried to coordinate an exchange but their delivery guys were no shows 5x over a course of 2.5 weeks; took time off work to be home to coordinate for their generic 8am to 8pm pick up window to always be no show. Finally on the 6th attempt a guy came and by then all ACs were sold out, and it took them more than 2 weeks to process my refund. Customer care was useless and deferred responsibility by finger pointing and claiming to be just “middlemen” … the apathy and big egos from the customer care team actually motivated me to post here. Their best resolve is to give a nominal % off at my next purchase order …. AS IF I’d buy from them ever again. Buyer beware. Never again; thought this was a respected company but going to always stick to that big American online store - say what you will about big tech but they actually understand customer service.

Ordered a pair of shoes and was sent the wrong size. Spent 30mins on their live chat explaining this - they apologised and said they’ll send the right size and if I could in the mean time return the first pair. Spent further time queuing in the post office to return the item. The replacement pair arrived - again was sent the wrong size. More time in the live chat explaining I’ve once again been sent the wrong size, I said don’t bother sending me another replacement I’ll order from another website I just want a refund. Another afternoon queuing at the post office to return another pair of shoes. I was then sent an email stating they’ve received my return and will refund me within 5 working days via the card I payed with. That time frame has been and passed so went on the live chat to ask where my refund is. The live chat member said I wasn’t being refunded via bank transfer and that instead they’ve issued a cheque that should arrive in 7-10 working days (from today) meaning I’ll have to make a journey to the bank to cash my cheque and wait another 3-4days after receiving cheque to actually have my refund. Never at any point was I told this via email or anywhere on the website. I do a lot of online shopping and I have never received a refund via cheque. My first& last order with freemans. Awful company.

Stay well clear - ordered a fan around 2 weeks ago - applied for a credit account with them. Zero contact since. Had to chase them to find out they rejected the application - despite me having ridiculously high credit score across all credit trackers and had cancelled my order and deleted my account without even informing me. Every time I asked a question, I got a copy and paste reply to "refer to the letter we sent you" - no letter has surfaced at all.

Freeman's has been completely useless in sorting out a 25 percent of code,they treated us like we were scammers trying to bankrupt the company . when we asked for a manager the customer advisor claimed " we don't have any managers " but for a multi-million pound company that's ridiculous they was completely disrespectful to us by implying we were lying . We only wanted a pair of 42 pound trainers and we only could of saved 10 pounds . We are not trying to steal millions there pitiful attempt at resolving the problem included , trying to make us go over are credit limit then he tried to convince us that we should put the item on another paid of account with still no code.We was on the phone for over an hour going round in circles because of their incompetence they made out we were stupid for redeeming a code THEY sent.They kept repeatedly using the excuse that there were terms and conditions but we read them before twice by two different people,yet apparently we are the problem.we was on hold for over 30 minutes but considering the awfull customer service experience I'm not surprised I'd hate to be later in the queue and this was with 2 people in the queue before us,that should show the horrendous standards of the employees Freeman's hires and their lack of basic training , we was stuck on hold for for more then 20 minutes,does that look like a good service where they leave us questioning what's going on and after all that their solution was to make us pay and then maybe take the money off.Of cause we declined this pathetic offer as that would of required another lengthy call.Thank you for understanding my anger whilst reading this.

Ordered a dishwasher received confirmation of order and delivery due by 24th of July. On the 24 of July received communication from carriers requesting I book a slot for next Friday. I run a small commercial business and I urgently need this delivery. Freemans are the worst company I have ever dealt with. Won't allow me to cancel i have to accept a week late delivery and then request a return. Whilst all this faffing around Freeman's have my money and I will have to wait until it is collected and shipped back to England and back to their depot before I get my refund potentially up to three plus weeks. Which means I'm unable to purchase one elsewhere as Freeman's have my money
I asked to speak to a manager but I will have to wait 24 hours for call back. Things go wrong I now that but it's how companies respond to their customers concerns which show the good from the bad. Avoid Freeman's wish I had

I've ordered quite a bit off Freeman's and always been pleased of what I ordered and very good delivery service too

Wish I had read these first would never have ordered. No delivery from Evri Freemans advised parcel lost from despatch team would get a refund. Had phone call next day saying parcel lost edging on its way could face 25 per cent off next order !!!!!!I don’t think so No refund issued still waiting Next Evri threw parcel over development gates !!!!!! No word from Freemans. Parcel too late by now phoned three times was told Evri would pick up parcel yesterday would face to wait till parcel received back to get refund No show had to phone today and was told to take to shop for collection. Why I am left to deal with this absolutely no way to run a company. I wonder if the directors of the company know what’s going on in their customer service /complaints departments. Somehow I don’t think do. They should look at done these comments

WORST CUSTOMER SERVICE I'VE EVER HAD- ARE THESE PEOPLE EVEN TRAINED?

Wish i read all the reviews! Shocking service after 5 days still not shipped, not allowing to cancel the order and customer service is uselless too!

This was my first buying experience with Freemans and it will certainly be the last. I placed an order on Tuesday 14 July 2026 and opted for next day delivery for an additional £5.99. 15 July - no order. 16 July - no order, so I contacted them to establish where my order was. After a 20 minute wait to speak to someone I was told the item was out of stock. Up to this point I had no contact with Freemans. I asked to cancel the order and it was confirmed the order was cancelled. It was also confirmed that no payment would be taken. 18 July 2026 I received a email from Evri confirming the delivery of my Freemans order. Again, I received no notification from Freemans. I checked my bank account and Freemans had taken £205.00 from my account. In my opinion, they have debited this money without my consent as the order had been cancelled due to the delay. The cancellation also showed on my account. To make matters even worse they debited £5.99 for next day delivery when in fact they delivered 4 days after me placing the order. I now have the hassle of contacting them to return this item and get a return of my money. THEY ARE AN APPALLING AND UNTRUSTWORTHY COMPANY TO DEAL WITH
Order no IOC-53073847

ABSOLUTELY AVOID AT ALL COSTS

Ordered on 03/07 was ‘delivered’ on the 06/07 accept it wasn’t delivered to me! I haven’t received my item and despite contacting them straight away still nothing has been resolved. I’m still left without my item & out of pocket. It’s like talking to robots on live chat, I swear they just copy & paste all their answers. No-one replies to emails neither. Absolute joke of a company, scammers.

Contacted customer service about a product I bought that wasn’t as described, was told someone would get back to me, that’s was over a week ago and I’ve heard nothing. Managed to sent item back, then I put a review up to warn people how different the product is from description and it seems they’ve stopped the review going up which is misleading to customers, puts me off using them now

Avoid this company at all costs! You have been warned