Freemans Anmeldelser 

I contacted customer service regarding the payment plan I had selected for my order. However, instead of assisting with my enquiry, my order was cancelled without my consent, resulting in the loss of the voucher code that had been applied.
I subsequently spoke with approximately eight members of staff, several of whom were discourteous and repeatedly refused my request to speak with a manager. I was informed that my concerns were not considered sufficient reason to escalate the matter or involve management.
As a paying customer, I found it particularly upsetting to be told that I was not a priority and that other customers were more important. Despite the time spent attempting to resolve this matter, the issue remains unresolved.
I am extremely disappointed with the level of customer service I have received from Freemans.

I ordered a rug but it arrived marked and isn’t the color or quality I expected. I have requested a return and every date I receive no one collects it. After live chat several phone calls complete exasperation and raising a complaint I’ve had enough. I will be closing down my account I don’t have the energy for this company.

Very poor customer service.. one of three items ordered didn't arrive, had 3 interactions via live chat and was given incorrect information.. finally raised a complaint, they tried to phone me while I was unavailable, emailed, which I replied to, and then ignored my reply and closed the case. On the 3rd time of contacting them I'd also said categorically I wanted to cancel my item as it hadn't been dispatched and it was now 2 weeks after ordering. The very next day, they finally despatched it. Ignoring my request to cancel. Definitely won't be using them again, plenty of companies with decent customer service I'd rather use!

Customer services are poor and Evri are worse for saying delivered and it’s not a photo of your house

I never write reviews but this company is absolutely inept.

I set up a credit account upon buying an air fryer around a month ago, the air fryer arrived and was visibly cracked on the bottom left of the drawer, it also made an awful noise when I opened it and upon looking inside, the fan had somehow bent downwards and was catching on the drawer.

Called straight away and was told they’d collect it tomorrow and process a refund. Waited in and nobody came.
Called again, told them nobody came, was told oh it’ll be tomorrow sorry.
Waited in AGAIN, nobody came.
I then emailed and complained and got an apology and was told we’ll book a collection for the following Wednesday, had an email off evri to state the collection window etc. man arrived on Wednesday and attempted around 10 times to scan the parcel and it wouldn’t scan, he apologised and said he’d tell his depot and return tomorrow.
Called AGAIN and explained, they said we’ll send a new collection label to put on the box and re book for the following week. Waited in AGAIN, man turned up and once again it didn’t scan.

Called customer service AGAIN and asked to be put through to customer complaints, spoke to a woman who was apologetic and said we’ll rebook your collection. I said I’m not waiting in indefinitely for the 5th time for it to not scan, it’s damaged and doesn’t work I’ve complied 4 times now and I have responsibilities and cannot just wait in my house indefinitely on the off chance it may scan one day and my payment date is fast approaching and I’m going to end up paying for an item I can’t even use. Told me to hold and then came back and said they’re allowing you to dispose of it and refunding you it’ll take 48 hours.

2 days go by, no refund. I call their abysmal customer service for what feels like the 100th time and explain I’m due to make a payment for this airfryer next week because my refund hasn’t come onto my credit account. She puts me on hold and comes back and says “they’re going to do it for you now give it until the end of today”. At this point I don’t believe them but I can’t be bothered arguing. It’s now THREE DAYS after this phone call and FIVE DAYS after they initially agreed to refund me and I’ve had nothing.

I have actually never experienced such awful customer service from a company in my entire life, so bad it made me write my first review. I must’ve made over 7 phone calls to them and multiple emails and it’s still not resolved.

When I do (if I do!) get my refund I’ll be closing my account with them indefinitely.

I’m actually convinced all of the good reviews on here are fake, if you don’t believe me open an account and call their inept customer service and you’ll soon agree with me.

If I could give 0 I would….ordered some Weird Fish 3/4 length trousers for my wife in April, unfortunately they didn’t fit her, so I returned them after speaking to customer services (who had no idea a out providing assistance). The return arrived back on the 1st May……3 phone calls later ( being fobbed of by a totally inept customer service team) I still haven’t received a refund……as soon as I get a refund (apparently it’s been escalated-or not as the case usually is- another 3 days) surprise, surprise of course it’s a bank holiday, if not I’ll contact my bank for a charge back & I shall cancel my account…..

I ordered an item 30th March and still haven't received it. After many conversations via the live chat, I received the same template message over 3 conversations. So basically nothing is personal, it's generated and they just change the item. Customer service are yet to respond to 2 emails and to top it off my statement has just arrived in my inbox with the item on that I haven't even received. Will I order again, NO. My advice is go to very instead.

Despite setting up a direct debit for a pay in 3 plan. They started contacting me by email and text, telling me my payment wasn’t made. I then set up DD to pay whole balance, but still the emails and texts came.
I then tried to pay online but this didn’t work. Finally phoned up and paid balance.
I will never use this company again.

I'm sick of asking them for a choice for returning parcels they only deal with Evri who pick up your parcel but no longer gives a receipt or scan it at your door, I have an expensive jacket out there somewhere which I'm going to refuse the delivery would anyone walk into a bank put down a hundred pounds and just hope it gets to where you wanted it to go ? Evri take a photo of it by your door to prove it was delivered the catalogue will use that as their evidence to make you pay for the goods but some how you the customers are not allowed a receipt?? Avoid them if you can a customer care operative told me today to pay private to send it back I refuse to do this she looked to see how much and it was £10.
50 I'm 70 years old and can do without this, after 45 mins all their customer service could do was send me a label for EVRI what a mess they are, the replies I have had from them through Resolver are unbelievable I believe they are all illiterate it beggars belief the responses they have sent

I ordered a swimsuit a week ago for my holiday tomorrow it said 5 day delivery..heard nothing no email nothing..I telephoned they told me its on its way..still not arrived phoned again they told me it's not coming..no reason nothing .will not order from them again..terrible customer service they don't know what's going on

Updating my review to move from 2 Stars to just 1, because it got so much worse...

Despite my first package getting 'lost' by Evri, Freemans gave all sorts of assurances that the replacement would arrive safely, and their agent on the phone even promised to use a different courier. This didn't happen, and I later found this would never have been possible as they ONLY use Evri for their deliveries.

Flash forward, and two weeks of waiting for the replacement, I got an email that replacement package ALSO GOT 'LOST' IN THE EVRI NETWORK!! I immediately went back to Freemans, and their customer service blithely offered to send a third package, same courier, in the dumb hope that MAYBE this one would make it through the criminally bad distribution network!

I immediately demanded a refund, and even then they initially tried to tell me it would take three weeks to process. I can not emphasis enough how bad an experience it has been over this last month, and I got a next-day guarenteed delivery from a competitor company right after. Just go elsewhere!

Absolutely appalling customer service.

They emailed me to advise my account was in credit and to suggest I get it refunded to my bank account.

So firstly, I went online to chat. The agent wanted my bank details which I wasn't happy about giving over the net, so I then called.

Spoke to a girl. Told her about my request. She too took my bank details. And then I just waited, and waited, and waited. The line appeared dead but I kept calling out for her and she just kept coming back asking me to bear with her. She eventually told me she didn't know how to do it and was waiting for someone to help her. After 20 minutes I started asking her name. She wouldn't tell me. After 24 minutes I rang off. Still with no refund.

I called back and got a man named Laani. I told him I wanted to complain about the second agent. He took my details. Apologised and went offline. Presumably looking up the call history but again, didn't update as to what he was doing. After 10 minutes I started calling for him but he didn't return to me so I rang off again and emailed.

And I still don't have my money.

Absolutely appalling service.

I'd just like to say I have had an account with Freemans for over 50years they are a fantastic company with good service no problems ever in all those years thankyou Freemans

Ordered trainers - waited over a week for them to arrive - got a pink dress. Called customer service and was told they are out of stock. Never using them again!

AVOID!!! BY ALL MEANS stay away from this site. Wrong order was sent twice. I am still waiting for my refund more than a month later. Apparently they sent me a cheque which I never received!!! A cheque in 2026 when more and more bank branches are closing. I don’t even remember what a cheque looks like anymore! I have no bank near me to deposit it. Anyway, when I requested a bank transfer they asked me for my bank details via email!!! Very dodgy !!! How come a refund cannot be issues like ALL normal online shopping websites!?
STAY AWAY!!!

First order placed on the 1st April, and honestly with the level of incompetence from this company, I thought it was meant to be an April Fools joke.

Ordered 3 adidas swimwear items in size Large.

6th April, the items arrived. Packaging stated Large, but the actual item labels inside were 34” (Medium).

Spoke to live chat, explained the issue, and reordered the items in Large again.

9th April, the replacement order arrived… and exactly the same problem. Packaging said Large, actual items were 34”.

So I reordered AGAIN. Third order arrived, and surprise surprise, still the wrong size. Back onto live chat for the fourth time, complained again, escalated it, and was told it was apparently adidas’ fault. Then I got the usual “we’ll investigate” response. At this point I just took the refund and the £15 credit they offered. I was even told there was “no point reordering” because I’d probably receive the same issue again. Apparently the sizing was “probably Dutch”, which honestly made absolutely no sense whatsoever.

Fast forward to 7th May, I decided to test my luck and ordered one of the original items again plus two other adidas items.

They arrived on the 11th May and yes, once again, completely wrong. This time I somehow received 2 Mediums and 1 XL. Not a single item in the size ordered.

I genuinely cannot get my head around how a company can repeatedly continue sending out wrongly packaged products for over a month without fixing the issue. It’s beyond ridiculous at this point.

The only positive thing I can say is the customer service team on live chat and on the phone are actually quick to respond and polite. Unfortunately, whoever is handling stock and packaging behind the scenes clearly cannot do their job properly.

If you’re looking to buy adidas swimwear for your holiday, I’d honestly shop elsewhere. Freemans will deliver your order… just not in the size you actually asked for.

I recently had a very disappointing experience with Freemans. Items were advertised at one price, the order was accepted, and then later cancelled due to a “pricing error”. It feels very misleading, especially when customers only find out after placing the order and handing over their personal details.

What makes it worse is that since then I’ve been receiving regular newsletters and promotional emails. At this point, it honestly feels more like a sales gimmick to collect email addresses and drive traffic with prices they may never have intended to honour.

Very frustrating experience, poor communication, and not much confidence left in shopping with them again.

I returned 4 items together in the same packaging they arrived in. I received refund for one of the items so I called to ask when remaining items will be refunded. I was told to wait 10 working days, it was the 10th day, but a very rude Lisa told me to call back next week! I then received a refund for 2nd item, so had to contact them again. Now they are questioning me like a criminal about the other 2 items. Why are all items in a package not refunded at the same time? I am a pensioner who cannot afford to pay for items I haven't got, and am finding this very stressful.

They don't deserve 1 star. After numerous emails, they have failed at the 5th attempt, yes 5th to collect a damaged table I ordered.
Original email for collection was 17th April and its still sitting in my porch.
I get the same answers and promises and nothing happens.
Dreadful service!
Parcel finally collected on 1st June!! This was the 9th request!
I had to pay £5 to send a pair of earrings back earlier this year via the post office as no one collected them.
Awaiting compensation for all the aggravation and hassle.

Never buy from this company....they cancel orders after listing items at well below RRP..then collect all your data from order and claim it was a pricing mistake.
Make sure to close your account and leave them a negative review here.