Freediver Shop Anmeldelser 

229
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Ho ordinato un paio di pinne il 23 febbraio 2026 (già pagate) ma non è arrivato ancora nulla, contattandoli per mail non si sono neanche degnati di rispondermi. Mi rivolgero' all'autorità di contrasto... Se mere

Bedømt til 1 ud af 5 stjerner

I received a bill from FedEx after paying quite a bit of money to have the items shipped to me. I don’t care if your TOS stated there may be additional charges. You should be a little bit more upfro... Se mere

Bedømt til 5 ud af 5 stjerner

Ich und mein Buddy brauchten carbonflossen von cetma. Nach Kontakt mit dem Service von freediveshop mit der Bitte um priorisierung meiner Bestellung, leiteten diese alles in die Wege und sorgten fü... Se mere

Bedømt til 5 ud af 5 stjerner

Paket war beschädigt angekommen… Ausgepackt und tatsächlich war eine Flosse angebrochen/kaputt. Mich über die Saite zum Kundendienst durchgehangelt und die Lage dargestellt. Promte Antwort - alle... Se mere

Virksomhedsoplysninger

  1. Dykkerbutik

Oplysningerne kommer fra forskellige eksterne kilder

Established in Febuary 2006, Freediver Shop is the leading online retailer of freediving, spearfishing, finswimming and underwater games fins and accessories, offering a wide variety of both standard and custom made, hand crafted wetsuits, blades, fins and monofins, tailored to your exact specifications - at unbeatable prices!


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

229 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 25 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(229)

12 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Useless customer service and lies

Absolutely disappointed with service from freediver shop. They can't be asked to reply to emails. Says that my parcel has been dispatched on the 14th of June but actually 5 days later is still not dispatched.
Don't use then unless you want to lose your money. Simple scam

19. juni 2022
Freediver Shop-logo

Besvarelse fra Freediver Shop

Hi Krzystof,

Thank you for taking the time to write us your feedback and we are sorry to hear that our service did not match your expectations.

We have checked our records and can confirm that your order was processed and already handed to our forwarder as advised by our support team, the waybill number was sent to your email address.

The tracking record for your shipment will be updated shortly, as the parcel begins making its way to your delivery destination - Kindly note that the tracking record may require a couple of days to update, tracking records are normally not updated during the weekend.

In case of any issue with delivery, you are more than welcome to contact our support team directly at support@freedivershop.com with your order number.

Have a great weekend!

Bedømt til 5 ud af 5 stjerner

Pure Carbon Free Diving Fins medium.

Bought the pure carbon fin medium stiffness from this company. ( I’m 5.9’ and weight 187 pounds ). Communication was fantastic and they arrived sooner than expected to Florida. USA.
The fins ? Really Beautiful, lightweight and very confortable. Foot pockets are very nice and fit like a glove. I’ve had other free diving fins but honestly these are light years better. No need to spend $500.00 on super expensive fins these ones are priced right and the quality that will rival the others.
I will buy another shorter one from them for snorkeling etc in the near future.
THANKS !!

12. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

VERY IMPRESSED

VERY IMPRESSED. This is some of the best customer service I have ever received when ordering something online. They were SO quick and thorough in their responses. They caught things that I did not catch when making my initial order, and reached out for clarification. They made sure that all of my questions were answered. There were no "auto responses" and you could tell that you were talking to real people who ACTUALLY read your messages and answered all of my questions. The fins I ordered came in perfect condition and I was impressed with the quality--- exactly what I was looking for. I will definitely order from them again. Their prices were great too. Highly recommend to everyone I know.

10. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Helpful, Informative, and Kind

As someone who is new to freediving, the Freediver Shop has been extremely informative and helpful in their guidance to wetsuit sizing, fin sizing, and their recommendations to keep me as warm as possible in my wetsuit. My wetsuit fits perfectly!! I love it and I am so excited to start my freediving journey!!

9. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I've dreamed about ordering a mono fin…

I've dreamed about ordering a mono fin from Bogdan at Freediver Shop since 2008. For now, I can just order the Pathos Fireblade Footpockets. The site has undergone much improvement over the years and I am very happy to support Ukraine with any purchase I can make here. In addition to seamlessly accepting my US based credit card, the ordering system was very assuring with many email notifications about the process. FreeDiverShop did everything to streamline the shipping process too - including taking care of all customs related details. I found the time for it to ship from Kiev all the way to my little town on the West Coast, USA very reasonable. If anyone in the US is skeptical about ordering from a shop so far away, please be assured. Bogdan and his crew have been in business since the early days of Freediving and pioneered much of the mono fin tech/design we still see today. Happy to finally support him.

12. april 2022
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Delivery was expensive and slow.

31. marts 2022
Uopfordret anmeldelse
Freediver Shop-logo

Besvarelse fra Freediver Shop

Hi Seong,

Thank you for taking the time to give us your feedback and we regret to hear that our delivery service did not meet your expectations.

We have checked our records and can see that your order was processed within the advised time frame and dispatched to your address in Australia by DHL Express courier on March 15, 2022, it was delivered on March 25, 2022.

Kindly note that while DHL Express provides us with an estimate of 3~7 working days delivery, some delivery delays may occur which are not under our control.

In particular, customs inspections at the destination may delay delivery as appears to be the case with your shipment - Please note that the parcel was held by Australian customs from March 17 through March 24 as indicated on the tracking record for your shipment.

Nevertheless, we hope that you are satisfied with the ordered item, despite the short deferral in delivery of your order, and we would love to see you as one of our valued customers in the future.

Have a great day & Dive safe!

Bedømt til 5 ud af 5 stjerner

I had many questions before purchasing…

I had many questions before purchasing my fins and they answered every single questions I had in detail, very responsibly. I appreciate the time they took to educate me on fins and find out which route would make the most sense for a diver/freediver. Thanks again for all your help - I’m very happy with my purchase 😊

24. marts 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

At this stage I am disappointed

At this stage I am disappointed. The website has a link to sizing which wrongly represents australian sizes. I purchased what they recommended for a women's Australian shoe size 6.5 which in their chart was equivalent to a 39. Doing further research after receiving a very much too large foot pocket, a Australian women's size 6.5 is actually equivalent to a 37. They will not acknowledged the error. I put my trust in their sizing chart on the website. It will cost me the same in shipping as it will be to purchase a new pair. I believe if you are shipping world wide, you need to have your facts correct.

23. marts 2022
Uopfordret anmeldelse
Freediver Shop-logo

Besvarelse fra Freediver Shop

Hi Michelle,

Thank you for taking the time to write us your feedback and we are sorry to hear that you are not pleased with the sizing of the ordered item.

Please consider that fin foot pockets and street shoes are very different and sizing can widely differ even for different models of the same brand, additionally fin foot pockets can generally run large compared to street shoe sizes - For this reason we never compare the two.

As is clearly indicated in the sizing guide which is available on each product page in our store, our foot pocket sizing is true to the *actual foot length in millimeters* - An absolute unit such as millimeters or inches should always be used for accurate sizing.

We have checked our records and can confirm that foot pockets in size EU 39-40 were supplied as with your order - as ordered, this is the appropriate size for foot length of 256~265MM, as indicated on the sizing chart which is available on the product page.

With that said and as indicated by our support team, we are happy to exchange the supplied foot pockets with foot pockets in a different size with no additional costs other than shipping, as per our return and exchange policy. In order to arrange an exchange of the foot pockets to a different size please contact our customer service team directly with your order number at support@freedivershop.com.

Have an excellent day.

Regards

Bedømt til 5 ud af 5 stjerner

Incredible customer service, 100000% recommend

Absolutely outstanding customer support, 11/10 experience!! Personally, I know nothing about freediving gear but I wanted to surprise my mum (who is a certified diver) with a pair of new fins. The Freediver Shop's support was incredibly helpful, friendly and understanding all way through. I was asking really dumb questions and generally knew nothing on the topic, and their amazing support team answered all my questions, explained everything about the equipment and helped me select the best configuration for my case. Not only these people are absolute professionals who understand every little detail, tick and trick about free diving gear, but they are also friendly, helpful and kind.

100000% recommend the Freediver SHop, one of the best customer experiences I've ever had!

1. marts 2022
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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