Frederique Constant Anmeldelser 

A truly terrible company, particularly SAV. For a prestigious Swiss brand my dealings were upsetting and unacceptable. This goes alongside the retailer and supplier in Austria who were truly terrible. I would never purchase another FC watch.

The worst customer service experience of my life.
I bought a watch online that I didn’t like and tried to return.
Neither the customer portal nor order history search on their website worked.
To inquiries through the “contact us” portal on their website were never responded to.
I called the office multiple times during business hours but the voicemail always said the office was closed.
I requested a call back and never received one.
Finally, I called Citizen, which is their parent brand.
They helped me process the return, but it took a month to get my money back, in spite of their guarantee of a refund within 10 business days.
Not much better than a scam.
Buyer Beware.

I have been very impressed with Frederique Constant’s customer service.

After my watch developed a sealing issue that allowed moisture to enter while I was washing a large number of dishes during an event, I contacted their after-sales team. Although the watch is still within its two-year warranty, I wasn’t sure what to expect.

From the very first email, I felt heard and taken seriously. The customer service representative was incredibly kind, responsive, and professional. I received clear instructions right away on how to send the watch to their service center, and they arranged the process at no cost to me. The communication has been fast, reassuring, and very customer-oriented.

While the final inspection is still pending, the way Frederique Constant has handled my case so far has given me confidence in the brand. Standing behind their products with a two-year warranty and providing such attentive after-sales support makes a real difference.

Beautiful watches are one thing, but excellent after-sales service is what builds trust. Thank you to the Frederique Constant team for making me feel heard and well taken care of.

Very poor quality of materials used, my strap needs replacing in less than 8 months. Customer service is shockingly bad. Stay clear.

Uhr Classic Elegance, gekauft Nov. 2025, Mondphase war 4x zu schnell (4x Vollmond pro Phase). Anf Januar reklamiert, retour am 9.4.2026(!). M.E. ein Systemfehler.
4 Tage später bleibt die Uhr stehen und ist jetzt schon wieder fast einen Monat in Reparatur!!

Very poor Customer Service attitude. Customer Service claim they no longer support Frederique Constant Analytics device which Frederique Constant sold me a few years ago. The device is now branded as as Swiss Connect Analytics which is actually an offshoot of Frederique Constant, but Swiss Connect refuses to accept the serial number of my device in their app. Frederique Constant support - if they cared about the reputation of their watch brand - could have liaised with their offshoot Swiss Connect to enable the Swiss Connect app to accept the serial number of my device in their app database and thus render it operational - and this would have served to keep up their reputation with their client base. Instead they chose the easiest way out - they no longer support it -and thus quickly close the case. Doesn't fill me with confidence about the Frederique Constant watch brand if they can abandon their clients like this... Bad ethics!

I am writing this to warn potential buyers about Frédérique Constant’s 'Manufacture' line and their After-Sales Service.

I purchased a Flyback Chronograph Manufacture (Ref. FC-760NS4H6) in January 2025. The Timeline of Failure:

Month 5: The movement stopped. Sent for repair under warranty.

Month 9: Returned from repair.

Month 10 (3 weeks later): The watch stopped working again.

The Scam: I returned the watch to the authorized retailer, who inspected it and confirmed it was in good condition with no signs of impact or misuse. However, the Frédérique Constant service center in Geneva claimed the watch had suffered 'major impact on gravel' and refused the warranty, sending me a repair quote nearly equal to the watch's value.

The Evidence:

My authorized retailer wrote to FC explicitly stating the watch was NOT damaged when I handed it to them. FC replied that the retailer's word was 'not acceptable.'

The leather strap is pristine. How can a watch fall on gravel hard enough to dent steel without scratching the leather strap attached to it?

The watch had just come back from their service network 3 weeks prior. It is highly likely the damage occurred in their custody or shipping.

Conclusion: Frédérique Constant has refused to honor their warranty on a defective product that failed twice in under a year. They ignored the intake report of their own authorized dealer to shift blame onto the customer.

Do not buy this brand. If you get a 'lemon,' they will find an excuse to make you pay for it.

Small update: Even by trying to contact the CEO through LinkedIn by replying under 1 off the post they just delete it.

The clockwork of my FC stopped working after 1,5 year. I sent it back to the manufacturer because it was still in the warranty period. I waited for 3 months and then finally got a reply with them telling me I had to pay hundreds of euros and that the warranty doesn’t apply. Never buying a FC ever again, worst experience I’ve ever had with a watchmaker.

I purchased an FC horological smartwatch roughly five years ago and have worn it only a few times. I recently had the battery changed and the watch “just died”. The hands stopped moving, despite trying multiple diagnostics and then sending to a very experienced watch repair shop. They determined that the smart module needs replacing, but neither FC nor MMT, which makes the modules, supports the watch anymore! Should a $1200 watch only last 5 years, especially when barely worn?! I honestly would never buy an FC watch again, based on this despicable experience!!

Pour mes 50 ans, mes enfants souhaitaient m’offrir une montre durable et de qualité. Mon épouse a même contribué pour augmenter le budget afin de m’offrir une horlogerie digne de ce nom. Malheureusement, nous sommes tombés sur un modèle défectueux dès le départ.

Aujourd’hui, la montre a plus de deux ans et demi et a déjà passé plus de six mois en SAV, répartis sur trois interventions. Dernièrement, une aiguille s’est détachée du mécanisme. À ce jour, la marque m’accuse d’avoir fait tomber la montre.

Par l’intermédiaire de mon horloger à Dijon, j’ai reçu des photos montrant que la montre porte des traces d’usage normal, mais en aucun cas des dommages liés à une chute ou à une mauvaise utilisation.

Ma montre est toujours en réparation chez eux, sans aucun retour direct de la marque. Seul mon horloger me transmet les informations qu’il reçoit ( rare) de son fournisseur. Selon lui, la montre n’est plus fiable et il préférerait qu’elle soit remplacée.

Cette situation soulève de sérieux doutes quant au professionnalisme et à la fiabilité du service après-vente. Le manque de communication directe, les accusations infondées et les délais excessifs entament gravement la confiance que je pouvais avoir en cette marque, qui semblait pourtant sérieuse au départ.

Face à ce silence et à l’absence de solution concrète, j’ai dû prendre l’attache d’un avocat, qui me conseille d’engager une action judiciaire si je ne reçois pas de réponse claire et satisfaisante rapidement. Cette démarche, qui m’a déjà coûté 250 €, vise à savoir si mon dossier peut être défendu efficacement dans les jours à venir.

Je ne peux que déconseiller ce SAV, dont la gestion laisse à désirer et qui ne semble pas prendre ses responsabilités au sérieux.

Attention, la marque Frédérique Constant n'est pas toujours synonyme de qualité. J'ai acheté ma montre en février 2023. Elle tombe en panne en juin 2025. Devis du SAV un peu plus de 252 euros sans geste commercial.
Deux ans d'utilisation pour une montre à 900 euro+252 euros de réparation soit 576 eur par an.
Bref, pensez à une autre marque !

Je prends enfin le temps de partager ma mauvaise expérience avec FC.
27.10.2020: achat d’une montre neuve connectée sur le site Ocarat (site sérieux)
Frédérique Constant Gents Vitaly Smartwatch FC-287B5B6
Prix: 805€

Début 2025 (4ans d’usage des plus attentionnés): je rencontre des difficultés à charger la montre.
La connexion ne se fait pas.
Je me rapproche d’un revendeur de la marque qui ne peut la réparer sur place car système atypique (montre connectée) l’a renvoie (moyennant 20€ d’acompte…)

Après quelques semaines, devis de FC: 750€!!!!!!
Avec un changement d’aiguilles qui ne posaient aucun problème soit dit en passant.
750€ de réparation pour une montre de 805€ qui a à peine 4ans!!!
Soient 93% du prix d’achat!!!!
Se moquer du monde, et je reste poli!

Après quelques negos fastidieuses du magasin revendeur, FC consent à un effort en date de Mai: 550€.
Soient 68% du prix d’achat!
Quelle honte!
Évidemment, je n’ai pas donné suite.

Que chacun le sache: qualité déplorable des montres connectées Frédérique Constant, et des réparations hors de prix!
On ne m’y reprendra plus! Si toutes leurs montres disfonctionnent aussi rapidement, avec derrière des réparations aussi lunaires, ça promet!

Une montre à 800€ pour 4ans d’utilisation, inutilisable!
Ce n’est pas une Zénith, mais ce n’est pas une montre achetée en fête foraine non plus!

HONTE À FRÉDÉRIQUE CONSTANT pour cette piètre qualité et ces pratiques de bandits!
(Photos facture et devis à l’appui si nécessaire)

Une montre normalement sous garantie et dont le verre se décolle après un voyage en avion ! Un après-vente déplorable de très mauvaise foi mensongère qui prétend que la montre a pris l'eau !! Montre déposée le 25 avril, rendue au point de vente(BHV) le 17 juillet moyennant une facture de 650 euros pour une montre de 950 !!! Moralité plus jamais nous n'achèterons cette marque indigne pour l'image de la Suisse.

We have three Frederique Constant watches and had two of them repaired by company. First one they charged us over seven hundred dollars to repair and just today after two years have had to send it back again. Third watch is my wife's watch.
This week my wife's watch had to go back to manufacturer as well.Don't buy this brand of watch !!

Bought auto classic in November for wife's xmas present,kept in box until xmas day presented to wife xmas morning,it worked for two days then stopped, because it had been bought in November would not exchange it,had to be sent for repair, got it back today 27 February, no explanation of fault, FC has had watch longer than us, does not bode well for the future.
Watch this space.

Following the glass face replacement of my Frederique Constant watch, the alligator strap clasp was put on the opposite way to how it had originally been. A pin/screw in the clasp then kept coming out. I returned to Ernest Jones who had sent it away for glass replacement and they tried to fix it in the store for me. It didn't last long before I was back again with the same problem with the pin/screw because it had slid out and was broken. I have been advised that the whole clasp now requires replacing at a cost to me of £102. Needless to say, I am not prepared to have it replaced because I have no confidence in the quality of Frederique Constant products. I can't believe the poor quality of the clasp on such an expensive strap and I am bitterly disappointed with my whole experience.

Watch battery ran out twice after 9 months. The watch is advertised as water resistant, but condensation in a bathroom is already sufficient to get into the casing even where the watch is placed away from a bath on a window ledge and there is ventilation.

The cost of the repair post warrant accounts for 74% of the watch purchase price. There is little understanding from the company.

The watches are pretty especially at that price bracket but are designed to break routinely. The repair is costly so it's just become an expensive trinket. Pity. It's such a bad experience it also put me off citizen. As an example, they quoted me 200 GBP to replace just the dial on a 500 GBP watch and would not address the battery without the dial. They just kept reminding that if I get the watch serviced at a non-approved dealership then my warranty will be voided. In total the cost of repair would account for 74% of the value of the watch, every 9 months. I shudder to think how much money I'd have wasted if I bought one of the 2k slimline watches that I see others have experiences issues with.

Poor aftersales of product. This is the second time I had to send the watch in due to poor accuracy. First time took longer than usual. Now is worse. Watch was sent in May 24, did not receive any update until Oct 24 to estimate completion in Mar 25.
No communication along the way and emails to them went unanswered. Never expected this kind of service after spending 4k on a luxury watch. Accessible watch? Not really given these circumstances.

While the watch looks very nice (FC-335MC4P6), it already broke 3 times. First time I've sent it in service they told me a screw was loose. Second time, it just stopped working midnight (at a date change) and I've sent it in service and they've told me nothing was wrong with it.

Now, it is the 3rd time that it broke, again on a date change.

It looks nice, but that's all, but it only if you plan to hold it in a glass case as trinket, which I doubt that it is the intention any buyers.

Usually I don't write reviews, but I've felt inclined to write this one for preventing other people from being scammed, since it is not a cheap piece (~2000EUR)

Bonjour,

Je viens également avec 1 étoiles. Nous avons 3 montres FC. Je dois dire que ca ne marche pas très bien. Un SAV minimaliste, des montres qui retardent, des dates coincées. Bref, nous allons les revendre et ne plus acheter cette marque semi luxe disait-il. Si, le design plait, la technique est plutôt mauvaise. On est déçu.