Oris Anmeldelser 

Meine Oris Aquis Date Calibre 400 war bereits in den ersten Wochen nach dem Kauf defekt: Sie lief nie länger als 24 Stunden am Stück, blieb stehen und das Datum liess sich ebenfalls nicht mehr einstellen.

Im April habe ich die Uhr zur Garantie im Oris-Laden am Barfüsserplatz in Basel abgegeben. Bis Juni erhielt ich keine Rückmeldung. Nach meiner Nachfrage wurde ich zweimal vertröstet. Dabei stellte sich heraus, dass der Reparaturservice offenbar noch nicht kontaktiert worden war – ich musste dies schliesslich selbst in die Wege leiten. Mittlerweile wurde bestätigt, dass sich die Uhr in Reparatur befindet; wann ich sie zurückerhalte, weiss ich jedoch weiterhin nicht.

Bei einer Uhr dieser Preisklasse erwarte ich bessere Qualität, Serviceleistung und Kommunikation.

Für mich war dies leider die erste und vermutlich letzte Oris-Erfahrung. Schade, ich unterstütze grundsätzlich gerne regionale Firmen, aber eine solche Erfahrung enttäuscht.

I purchased my Oris watch with high expectations based on the brand's reputation for Swiss craftsmanship and quality. Unfortunately, my ownership experience has been extremely disappointing.

I have owned the watch for approximately 18 months, yet it has spent nearly 7 of those months in repair. The watch has been returned for service multiple times, including two trips back to Switzerland, and the issues have still not been satisfactorily resolved.

While the watch itself is attractive and well-designed, reliability has been a major concern. What is even more frustrating is the customer service experience. Communication has been slow, the repair process has taken an unreasonable amount of time, and there appears to be little sense of urgency when dealing with a customer's concerns. When someone purchases a premium Swiss watch, they expect premium support to accompany it. That has not been my experience.

A watch in this price category should not spend such a significant portion of its life in a repair facility. After nearly a year and a half of ownership, and with almost half that time lost to repairs, it is difficult to have confidence in either the product or the company's commitment to standing behind it.

I chose Oris because I admired the brand's heritage and independence. Unfortunately, my experience has left me disappointed and unwilling to recommend the brand. A beautiful watch means very little when reliability issues persist and customer service fails to meet reasonable expectations.

I sincerely hope Oris improves both its quality control and after-sales support, because no customer should have to endure this level of inconvenience after making a substantial investment in a luxury timepiece.

Nach meiner aktuellen Erfahrung mit Oris Switzerland muss ich den Kundenservice von Oris leider sehr kritisch bewerten.

Meine Uhr wurde vor rund fünf Jahren für ca. CHF 2’500 gekauft. Nun musste bereits zum zweiten Mal ein Service durchgeführt werden. Für die aktuelle Totalrevision inklusive Bandpolitur wurden CHF 450 verlangt, wovon allein CHF 60 fürs Polieren des Armbands verrechnet werden.

Was mich jedoch wirklich irritiert hat, ist die Zahlungspolitik von Oris:

Der gesamte Betrag muss vollständig im Voraus bezahlt werden, bevor überhaupt mit der Reparatur begonnen wird. Anschliessend soll die Revision trotzdem rund 10 Wochen dauern.

Auf meine höfliche Nachfrage wurde mir erklärt, dass man diese Praxis eingeführt habe, weil gewisse Kunden ihre reparierten Uhren zurückerhalten und danach „vergessen“ hätten zu bezahlen.

Mit Verlaub:
Eine Premium Marke sollte ihre Kundschaft nicht pauschal unter Generalverdacht stellen.

Gerade bei hochwertigen Schweizer Uhren erwartet man Vertrauen, Servicequalität und ein Kundenerlebnis auf entsprechendem Niveau. Stattdessen entsteht hier der Eindruck, dass ehrliche Kunden die Konsequenzen für einzelne Negativfälle tragen müssen.

Vollständige Vorauszahlung, lange Wartezeiten und gleichzeitig ein Kommunikationsstil, der impliziert, dass Privatkunden potenzielle Zahlungsausfälle darstellen, passen für mich nicht zu einer traditionsreichen Schweizer Uhrenmarke.

Die Uhren selbst gefallen mir nach wie vor sehr gut. Der Kundenservice und insbesondere die Abwicklung im Reparaturbereich haben mein Vertrauen jedoch deutlich beschädigt.

The quality of the watch is simply ugly, in diving watches limited edition it’s not just about swimming, you can’t wash the dishes.
The official authorized by Oris dealer from whom I bought the watch turned out to be some scam artist and the customer service has no business with all that.
No results for nine months of correspondence with the customer service.

Everything started when I emailed Oris customer service to report that a strap I ordered had not been delivered. I had to wait four full days for a reply, and despite me attaching the full UPS conversation showing it was lost, the employee (Philipp) simply said, “You received the watch,” completely missing the point.
I chased again send the confirmation from UPS about the lost item, and only after another day Philipp aknloledge it without any sorry for the experiece, followed by a refund, without any attempt to resend the strap. On my first message I had clearly asked for the strap to be resent immediately, but this was completely ignored.
At this point, I complained, and a different person (Inan) stepped in. He apologised and offered to send the strap with a goodwill gift straight away on them. I appreciated that gesture and even offered to pay if necessary. But the following day, the same employee who caused the poor service from the start Philipp reappeared, and told me to place a new order myself.
I escalated the matter to the CEO. One of them, Rolf Studer, replied late at night, apologised, and said that Inan would contact me the next day to resolve it. I expected the obvious: “Your strap has been shipped this morning with a small gift and that would have been the end of it. Instead, Inan’s “solution” was to replce the order.
After a week of back-and-forth, involving the CEO, and clearly being a loyal customer (I spent £1,500 on a watch just a month ago and £130 on this strap), the minimum gesture should have been to send the strap free of charge and apologise properly.
This is not luxury service. Those are amateurs, and Oris as company is transactional, short-sighted, and entirely lacking in hospitality or luxury feeling. I will never deal with them again.

When you buy an automatic watch that has a broken automatic winding, you expect the service to help you. Unfortunately, after four months without a response, you receive a letter from ORIS stating, we cheated you, this watch needs to be wound because we don't know how to fix it or we don't want to, after all, we already have your money. ORIS's impudence and theft knows no bounds

Oris Scandinavian Service provider staehrgroup.com can not be recommended. They try to rip you off by claiming the need for new parts for example a new 100% perfect dial. It is impossible to communicate with them in any way possible. Without prior notice the watch was returned to my watch store. Claiming a 60 euro freight. Stay away from these Danes!

Excellent (fast and good quality) service repair of a Divers 65 Cal.4000 watch under warranty conditions, professional communication and delivery.
Complete movement was replaced, watch was cleaned and also a water resistance test done. The service was done in one of the the Oris service suppliers in Germany, by appointment of the central Oris customer service center.

My ProPilot X with salmon dial is a keeper. The dial fills most of the 39mm case (fairly thin bezel) and is wonderfully low on text and free of other clutter so it's easy to see the time at a glance. The titanium case and bracelet keeps things light. The crown is chunky and grippy, and the winding action easy and buttery smooth. I love that Oris have developed their own movement that can run for five days with excellent timekeeping. My example runs perfectly well.

I am shocked to learn from earlier reviewers that Oris will give me appalling aftercare should I need it. Their comments are so negative that I suspect I would have struck Oris from my shortlist had I read them before going watch shopping. Their lack of engagement with owners is particularly worrying.

I had to give Oris five stars because, of course, I am rating my experience and not that of others!

Oris Aquis ,

Das gleich wie hier schon erwähnt war ich ein stolzer Besitzer dieser angeblichen Luxus Uhr , knapp 2 Jahre alt mit voller Garantie plus Anschluss Garantie , ging das lederarmband zum Anschluss der Uhr kaputt , man sieht 100% produktions Fehler , ein Anruf bei Oris , sie lehnen eine Garantie ab !!!
Die Uhr sei 2 Jahre alt da kann das passieren , ein Band für ca 280€ ????
Die Uhr gerade mal 30 x getragen ohne Wasser oder Gewalt Einwendung .
Eine Schande in dem Preis Segment .

Nun hier sieht man eben , ein Name und nichts dahinter . Schrott mehr nicht !!

Oris !!
Never ever …….. beschissener Service
Es gibt andere Uhren und Hersteller die legen hohen Wert auf Kunden !!!

Ich habe am 27.08.2024 eine Oris Big Crown Pro Pilot
REGA Edition Nr. 477 von 1414 mit mechanischem Höhenmesser. Ich habe mich riesig gerfreut das ich jetzt im Besitz dieser Uhr war. Ich habe die Uhr selten getragen und nie damit geduscht. Sie war immer im Uhrenbeweger.
Tja, dann kam der 26.10.2024, nicht einmal 2 Monate nachdem ich die Uhr gekauft habe.
Das Uhrenband hat sich oben an der Uhr gelöst (habe es zum Glück gemerkt bevor sie auf den Boden fiel).

Nach nicht mal 2 Monaten hat dieses Stück Schrott schon einen defekt.
Es war meine dritte Oris die ich gekauft habe.
Die erst, einzige und 100% letzte Uhr.

Hatte ähnliche Probleme mit Rado und Tissot. Ebenfalls Produzenten von Schrott.

Rado hatte immer Wasser

Tissot LCD Anzeige ist mehrmals ausgelaufen, ich bekam eine niegelnagel neue Tissot.
Der Witz an der ganzen Sache, auch die neue Tissot hatte das Problem mit dem LCD.
Bei Tissot ist das Problem bekannt und trotzdem wird dieser Müll verkauft.

Was ist aus der Rado und der Tissot geworden?

Rado: Tot (mit M113 überrollt)

Tissot: Tot (ist exlpodiert)

Ich denke das gleiche wird mit der Oris passieren.

Jetzt muss meine Patrouille Suisse Breitling den Karren aus dem Dreck ziehen und beweisen das Uhren wo Swiss Made drauf steht auch etwas wert sind.
Die 3 Schrott-Uhren haben Zusammen 12'000.- gekostet.

I purchased Artelier caliber 112 in March. After a few days I noticed that the surface of the sun symbol, and that of the moon a little less so, had some grooves. For an expensive watch and for a high-end brand like Oris, although mistakes can still happen.
I notified the Swiss office, telling me to send the watch to them via the Oris representative in Finland and that they would install nicer symbols.
I received the watch last week and only opened the package a few days ago. Unfortunately, the sun symbol still has grooves, although less evident, while that of the moon appears to be the same as the one originally mounted.
What to say!? I am deeply disappointed and feel cheated. Probably, they tried to fix and not replace. The watch has been in the factory for almost two months to no avail. I will definitely never buy an Oris product again and I will not recommend it to anyone. However, I "thank" the Oris management for having tried something unprofessional and honest to remedy the inconvenience. "Congratulations" also to the CEO who never responded to my emails.

The crown broke due to poor quality. Sent overseas, back to Oris Switzerland, for repair where it has sat for over a year now. Oris Switzerland flatly refuse to provide any status update on the repair. Arrogant and apathetic.

As a qualified watchmaker, I approached Oris for any technical documents relating to a vintage Oris wristwatch. They just wanted me to send the watch to them, even though I told them it was in pieces, having just been through my watch cleaning machine. It seems that they are reluctant for their watches to be serviced by other watchmakers. Very disappointing, and I shalln't be recommending them to any of my contacts.

I love the design of my Big crown pro pilot watch but tbh, the caliber should be better for the price point. Worst accuracy than my Seiko and Longines. -15s to -25s per day.

Feels ridiculous typing this but I am really angry with how I have just been treated. I had a Oris Divers 65 watch bought for my 50th and it is beautiful. The leather strap lasted just over a year and has started to fall to bits through no reason. Carefully worn by me and not put under any stress or physical demand. Just fallen to pieces. Oris or Chrontime (Bolton) will not assist as it is an accessory not the watch that has failed and accused me of 'well using' the watch?? At a cost of over £1500 you should be able to well use a watch and trust in the strap that it comes with??? I work on a computer everyday and not on an oil rig!! Awful customer service, phone assistant talking over me and using the word 'obviously' allot. Understandably frustrating conversation of which she kept accusing me of being very rude. So disappointed and now looking at spending £100's on a new strap. Just a heads up!

Bought an Oris Big Crown Propilot about five years ago. Shortly after It stopped working and I had to send it for repair. After that I have send it twice with about 12 months interval. Same fault.
Now it’s stopped again and I have to send it for repair. This watch is the worst bs!
All the time I have to correct the minutes because it’s loosing time.
Warning! Don’t buy Otis

Purchased an Oris Big Crown Pro Pilot GMT under 2 years ago. Generally happy with the watch until a few weeks ago the stock fabric strap just fell apart where it joins the leather inner.
This was not a wear and tear issue - all the nylon fabric strands just came unstuck and came away cleanly. I have pictures to prove it and sent them to Oris. Thankfully the watch did not fall far and was undamaged.
I contacted oris.ch who very unhelpfully stated that the expected lifetime of a strap is 6-15 months. I was shocked. I've owned many watches in my lifetime and never have I had a strap that has such a poor quoted lifetime.
Oris refuse to acknowledge that this is a problem. What a waste of my money. I cannot recommend this brand.