Fraser and Fraser Anmeldelser 

307
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... Se mere

Bedømt til 5 ud af 5 stjerner

Very professional and helpful. I asked for an unusual service, a Medallion Stamp, which is not their primary offering. After having multiple requests ignored by businesses in my own country i reached... Se mere

Bedømt til 5 ud af 5 stjerner

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept... Se mere

Bedømt til 5 ud af 5 stjerner

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Slægtsforsker

Skrevet af virksomheden

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

307 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(307)

50 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent communication

Excellent communication by post, email and also by telephone when I had questions about the process. The team were so friendly and approachable I would highly recommend their services.

28. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beneficiary-lost cousin

I was contacting out of the blue by Ben at Fraser and Fraser about the passing of a member of my family I knew nothing about.
Thinking it was a hoax I had several conversations with Ben who assured me it was true and I learned I had a massive branch of my family I knew nothing about. I received good, regular communication from Fraser and Fraser.
I am looking forward to receiving my family tree and hope to make contact with some of my long lost family.

25. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My sincere thanks to Fraser and Fraser…for the excellent work.

My sincere thanks to Fraser and Fraser and namely Gareth Langford for contacting me back in November 2022 with regards to a passing of a family member. Following this initial contact F & F have been excellent in their execution of this matter and I would not hesitate to recommend their services.
I would appreciate your offer of forwarding a copy of my full family tree.

15. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I was contacted out of the blue.

I was contacted out of the blue by Fraser and Fraser and found I may be a beneficiary.
I have always found communication with Mike Pow to be very good.
He is very professional and extremely quick to reply to my emails and answered every question I asked of him.
Thank you for the family you have sent and I am looking forward to receiving our full family tree.
You have given me an awesome insight into my extended family.
Kind regards
S. Kitney.


19. april 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Was contacted by fraser and fraser…

Was contacted by fraser and fraser about a deceased relative . Have been kept up to date during this long process. Our family tree was very interesting.

14. april 2024
Uopfordret anmeldelse
Fraser and Fraser-logo

Besvarelse fra Fraser and Fraser

Dear Ms Kemp,

Thank you for taking the time to leave a review! We're glad to hear Fraser and Fraser kept you updated throughout the process of handling your deceased relative's affairs.

We noticed you gave us a 2-star review, and we'd love to learn more about your experience. Is there anything we could have done differently to earn a higher rating? Your feedback is important to us, and it helps us continuously improve our services.

Please feel free to reach out to us directly at 020 7832 1400 or info@fraserandfraser.co.uk if you'd like to discuss your experience further.

Sincerely,
The Fraser and Fraser Team

Bedømt til 4 ud af 5 stjerner

Family Tree


I realise this can be a very long process for Fraser and Fraser and would have appreciated more regular updates, that said receiving my family tree has been a bonus.

29. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Money first, professionalism last

Initially there is regular contact to secure forms and commitment from Fraser & Fraser, but after that hardly any updates or communication. Fully appreciate that they are a commercially driven company, but a one line email as an update should not be beyond them. After twenty months from their first phone call, I received a letter from a third party (Halifax Bank) that Fraser & Fraser were no longer acting in my matter, nothing from Fraser & Fraser to date. Disappointing and unprofessional.

22. marts 2024
Uopfordret anmeldelse
Fraser and Fraser-logo

Besvarelse fra Fraser and Fraser

Dear Mr Pitcher,

Thank you for taking the time to leave a review. We understand your frustration about the lack of communication regarding the estate you entrusted with Fraser and Fraser.

We want to apologise that you haven't received regular updates throughout the process. Unfortunately, upon further investigation, we discovered the estate was insolvent, meaning there weren't enough assets to cover the outstanding debts. We communicated this to you in April of last years, outlining the identified assets and liabilities.

We recognise that the communication regarding your case could have been more consistent. It is important to acknowledge that probate matters often involve interactions with third parties, which can unfortunately introduce delays in the communication process. We remain committed to upholding the highest standards of communication and keeping our clients informed throughout the probate process.

Thank you again for your feedback. We are committed to improving our communication practices and appreciate your review in helping us achieve that goal.

Sincerely,

The Fraser and Fraser Team

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