Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Se mere
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Se mere
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktoplysninger
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Storbritannien
- www.fpmailing.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best customer Service of any Supplier
Fast and efficient service with really kind and helpful customer services rep
Friendly & Helpful
Sarah was friendly and was able to ascertain the issue i was having very speedily and then talked me through how to fix the issue with ease.
Sarah Read is an asset to this company
I spent an hour on the phone with Sarah Read, she was absolutely brilliant! She sorted all technical issues, she was patient, friendly and knowledgeable. What a star!
Lorraine is fantastic!
Lorraine in technical support is amazing. We've been a customer for 2 years and have just renewed - it was lovely to talk to Lorraine again for our new install, so patient and knowledgeable and made the whole process painless :)
Excellent Service
Whenever I have a problem Georgia is on hand to assist, friendly and helpful :)
Matters resolved quickly and professionally
The agents involved were able to resolve my issues, which were created as a result of changes to our business. The way it was handled was quick and professional, with understanding of the situation.
Great Customer Service
Nicola was very good in helping get the old machine taken and swapped for a new one. I needed a lot of guidance in closing down the old machine and setting up the new one and Nicola talked me through the whole process. The new machine was delivered the next day and is working perfectly
Nicola Cody-Excellent Service
Nicola Cody was very professional and she was extremely competent and clear with her instructions.
Lorraine was extremely helpful & got my…
Lorraine was extremely helpful & got my issue sorted promptly.
Great Service
Great, friendly helpful staff. Solved my problem quickly and efficiently as Nicola knew exactly what she was doing!
Georgia was brilliant
Georgia was brilliant, she talked me through each stage of the set up process with care & ease, even though it took almost an hour! A credit to your team!
Excellent
Sarah was an absolute angel I really appreciated her problem solving and patience - Highly recommend FP Mailing
Highly efficient
I wish all companies were as efficient as FP Mailing, they are so quick to sort adding postage, sort problems or answer queries and all the staff are pleasant as well as helpful.
Excellent Service
Fast to respond and knew exactly what I needed help with.
Prompt response to a query that was…
Prompt response to a query that was dealt with very politely with a good understanding.
Great customer service and dealt with Sarah Reed
Great customer service and dealt with my query immediately
Olivia Buddle was very fast and…
Olivia Buddle was very fast and eficient resolving the problem
Account department very fast replying…
Account department very fast replying our request for the invoices, so we could update our records.
Thank you very much !
Bobby-Loise in the FP finance team was…
Bobby-Louise in the FP finance team was very helpful indeed.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








