Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Se mere
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Se mere
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktoplysninger
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Storbritannien
- www.fpmailing.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Janie in Support went above and beyond…
Janie in Support went above and beyond today to help me with my franking machine advert request today. Very aim able and extremely patient.
Queries resolved by Bobby-Louise
Bobby-Louise was very helpful with all of my queries and they were resolved in one call.
Very helpful advise that fixed the…
Very helpful advise that fixed the problem!
Sarah was absolutely brilliant
Sarah was absolutely brilliant, very helpful and went through things step by step on the installation for our new franking machine
Great Support and Super Friendly
I was speaking with Bobby, who was super friendly, very helpful and very patient. Thank You Bobby!
Spoke to a lovely lady by the name of…
Spoke to a lovely lady by the name of Bobby-Louise at FP who was very efficient in helping me with my query. She called me back when she said she would to advise that my query had been sorted and I was able to carry on with Franking our mail.
Sarah was most helpful
Sarah was most helpful with assisting with our connection issues. The Postbase mini machine was taking a while to load/reboot but she was patient and resolved our problems promptly.
Excellent customer service
Sarah was really helpful, and guided me through getting the issue with our machine fixed quickly. Very professional service. Thank you.
Danielle help solved the error quickly…
Danielle help solved the error quickly and effectively.
Thank you
Very easy to communicate with FP with a…
Very easy to communicate with FP with a quick resolution
Helpful and Polite staff members
Amanda and Gary were very helpful and polite even though i was calling non stop aha! They were very supported and assisted me with setting up our franking machine. thank you both very much:)! Could not recommend enough.
WON'T LET ME LEAVE!
WON'T LET ME LEAVE!
Easy to join but now I can't leave, Looks like I will have to contact my bank instead, I've been trying to get a response for 2 weeks!
Had to set up a new franking machine…
Had to set up a new franking machine and Georgia was just superb guiding me through the process. She took all the stress out of the situation and had me up and running in a very short space of time.
Very helpful and polite staff that…
Very helpful and polite staff that makes all our requests easy
Georgia has gone above and beyond…
Georgia has gone above and beyond helping me with several problems we have had recently. Her knowledge and customer service skills are excellent. She is an asset to the company.
Great customer service
The customer service is superb with a prompt response to any query I might have. Whenever I request an invoice their response is instant.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








