Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Se mere
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Se mere
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktoplysninger
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Storbritannien
- www.fpmailing.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
NO CUSTOMER SERVICE
IF I can rate this Company lower, I would. Rented a postage machine from them, when I had issues, they just don't return your calls or help fix the issue. I left voicemails, emails, sent messages on their website for support....TOTAL SILENCE. I only got a call after I stopped paying them, it took 6 months for them to call me back. The machine was not used during this time. When they called I simply said, I'm sending back the machine, let me know the cost to terminate the contract. I'm done with this Company. How can they survive with this level of service is beyond me
15. april 2025
Uopfordret anmeldelse
Besvarelse fra FP Mailing
Hi Gino,
My apologies for the delay in response, but I am very sorry to hear about your experience.
As this Trustpilot page is for FP Mailing UK, I have forwarded your review on to my colleagues in FP Mailing USA and Canada to contact you.
Thank you for your feedback.
Kind regards,
Tom Hill
FP Mailing UK
Sarah was patient and helpful
I had a technical problem with my machine due to a power outage. Sarah helped me get my machine back online, she was very knowledgeable and patient in taking me through each step needed until everything was resolved and in working order.
14. april 2025
Uopfordret anmeldelse
Fantastic Customer Service
The response from the Service Team was incredibly efficient - email query responded to a resolved in less than two minutes! Very impressive service.
11. april 2025
Awesome service from FP Mailing
Awesome service from FP Mailing - I was doing my VAT return and needed an invoice for my accountant. I emailed Accounts and the invoice was returned within 2 minutes. I call that service above and beyond. As a result I was able to complete my accounts and will be taking the paperwork to my accountant now. Thank you again for your brilliant service.
11. april 2025
Sarah was a great help
Sarah was a great help. Straight to a solution. Thanks so much
10. april 2025
Uopfordret anmeldelse
Sarah was very helpful
Sarah was very helpful and provided me with a full list of new prices which I can now refer to easily.
9. april 2025
Uopfordret anmeldelse
Great and Quick Service
I asked for invoice copies as we were missing some. I quickly received statements of our accounts. I made a list of missing invoices and within seconds I received the invoice copies. Very quick service
2. april 2025
Installing new Franking Machine
Sara was very patient and her instructions were very clear to me as i am not that technical, She was very polite and put me at ease.
27. marts 2025
Uopfordret anmeldelse
Prompt efficient service as always.
26. marts 2025
Brilliant service
Needed some assistance today with my franking machine and Bobby was light lighting fast and sorted this within 5 minutes. Amazing service as always and always a pleasure to work with, always keep our business going :-)
18. marts 2025
Georgina was very helpful and talked me…
Georgina was very helpful and talked me through everything that needed doing.
18. marts 2025
Excellent Service everytime
Everytime I need to contact FP Mailing thet offer quick and very helpful service. Bobby-Louise is always very speedy & great support with simple instructions from Danielle.
17. marts 2025
Uopfordret anmeldelse
Sarah Read was very helpful and lovely…
Sarah Read was very helpful and lovely to speak with, Spoke through step by step of the issues and why the occured and a nice easy fix
14. marts 2025
Uopfordret anmeldelse
Jo was very helpful
12. marts 2025
Very clear instructions and a friendly
Very clear instructions and a friendly, approachable attitude which helped to solve my issue very quickly...thanks very much Sarah! :-)
12. marts 2025
Uopfordret anmeldelse
Speedy and smooth resolution from Jo.
10. marts 2025
Town Council
Always a great service. Everyone is friendly, knowledgeable and super quick to answer any questions we might have.
10. marts 2025
Bobby was once again first class
Bobby was once again first class! extremely understanding and patient.
6. marts 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.