Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Se mere
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Se mere
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktoplysninger
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Storbritannien
- www.fpmailing.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
FP Mailing are a fantastic company
FP Mailing are a fantastic company to deal with. I had to have help with a new machine set-up today and Sarah Reed was so helpful, patient and friendly. All don very quickly and efficiently.
My query was answered promptly and they…
My query was answered promptly and they were very helpful.
Sarah was very helpful!
Sarah was very helpful and knowledgeable and was able to resolve my issue within moments.
Helpful support
Mia was extremely helpful and talked me…
Mia was extremely helpful and talked me through each step to resolve our issues.
Georgia Brooks from the FP support
Georgia Brooks from the FP support was professional, super helpful and very patient with me and my lack of technical abilities.
Excellent Customer Service
Call was answered very promptly and Sarah talked me through the resolution with a step by step process in a patient and amiable manner and the problem was resolved very quickly. Great service.
I had two recent contacts with FP…
I had two recent contacts with FP support. The 1st went very badly and I was not impressed with the agent at all, luckily, when i called back, i got a difference agent whom was able to resolve the problem within minutes.
My 2nd contact, turn out to very positive, I was very impressed by the agents professional manor and high technical skills.
The 2 good experience over shadows the 1 very bad encounter, so thumbs up!
Efficient customer service
Georgia answered the phone very politely and listened and understood my request for particular information and actioned it whilst on the phone.
The report was sent to me within 5 minutes.
Requested copy invoices and received a…
Requested copy invoices and received a response very quickly.
Exceptional service
Exceptional service. The support was very simple and easy to follow. Spent a lot of time guiding me, and it was done very kindly and patiently. Very happy with the service.
FP are always helpful and friendly when…
FP are always helpful and friendly when dealing with any request. It is a pleasue to work with them.
very quick response when requested…
very quick response when requested documents via email
Very helpful telephone support in…
Very helpful telephone support in de-commissioning our old franking machine in preparation for its return to the supplier
Your machine is rubbish takes money but…
Your machine is rubbish takes money but does not print
Connecting my franking machine to new broadband
Sarah was very good at taking me connecting our new broadband to the machine. She was clear, patient and friendly. A very good experience
quick response
Spoke to Mia (Miles) with regards to an…
Spoke to Mia (Miles) with regards to an International Tracking query we had and her response was very quick and efficient. As always, Thank you FP Mailing team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








