The purchase made was a gift for a dear friend and was received with much appreciation. The shop and item was chosen because of known history of quality, service and reliability of product and ou... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The superb choice of products & the ability to make up my own preferential basket. So much to choose from! The products were/are all exceptional quality & made a fabulous birthday treat. Delivery was... Se mere
Virksomheden har svaret
A seamless and perfect experience; buying a hamper and having it sent as a special thank you. F&M delivered the hamper on time and our friends were delighted to receive it and enjoy the quality goodi... Se mere
The outstanding customer care I received from Lorenzo was really heartening He carefully listened sympathetically, offered possible solutions to my problem, allowed me to converse and offer alt... Se mere
Virksomhedsoplysninger
Om Fortnum & Mason
Skrevet af virksomheden
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Kontaktoplysninger
181 Piccadilly , W1A 1ER, London, Storbritannien
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4,6
Fremragende
56 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered on time and in excellent…
Delivered on time and in excellent condition even though it was sent from the UK to Seattle!!!
30. september 2026
Reliable way of sending a gift
This was a gift and the recipients were delighted with it. Delivered on time and excellent products.
29. september 2026
Easy ordering on the website
Easy ordering on the website, easy to navigate items. Easy processing of order and excellently packaged. All goods arrived in superb condition.
30. september 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra Fortnum & Mason
Good evening Shaun,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the service and the product quality to be excellent.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The order was over £500 and there was…
The order was over £500 and there was no free shipping. I think that is pretty poor.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Viv,
Thank you for taking the time to share your feedback with us.
We are sorry to learn of your disappointment regarding the delivery charge on your order. We understand that, given the value of your purchase, you had expected complimentary shipping and appreciate why this was frustrating.
We value your comments and recognise that delivery charges can have a significant impact on the overall shopping experience. Feedback such as yours is important to us, and we will ensure it is shared with the relevant teams for review.
Thank you for bringing this matter to our attention. If there is anything further we can assist you with, please do not hesitate to get in touch.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
The products were as expected
The products were as expected
The delivery was tracked and information was easily accessible
23. september 2026
service as it should be
easy to order, reasonably priced and delivered beautifully and safely packaged.
30. september 2026
Company products are fantastic
Company products are fantastic. Was an issue with the carrier not delivering the goods full marks for your customer service turning the carrier round to complete my order. Thank you
30. september 2026
13 out of 14 tins were received…
13 out of 14 tins were received damaged. Company owner had to make special trip into the office the day of our flight to the USA to collect the replacement tins because Fortnum & Mason insisted on the damaged tins being collected before sending out replacements.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Amanda,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the majority of your order arrived damaged and for the inconvenience this caused. We also appreciate the frustration of needing to arrange collection of the damaged items before replacement products could be sent.
Please accept our sincere apologies for this experience. Your feedback is important to us and will be shared with the relevant teams for review.
If you require any further assistance, please do not hesitate to contact us.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear Tacye Blest,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with Fortnum & Mason.
Fortnum and Mason Customer Services.
Besvarelse fra Fortnum & Mason
Dear Lisa Crossley,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the lovely choice of hampers, food and magnificent packaging. We welcome your feedback on your order.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
All the produce was excellent and…
All the produce was excellent and delivered on time
30. september 2026
Besvarelse fra Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of our products and that your order arrived on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Beautiful hamper in an exquisite basket…
Beautiful hamper in an exquisite basket just perfect for my port and cheese loving friend!! Would highly recommend.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Jane Ward,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you were happy with the hamper and that it was perfect for your port and cheese loving friend.
Thank you again for your kind recommendation.
Fortnum & Mason Customer Services
Delivered on time and much enjoyed by…
Delivered on time and much enjoyed by the recipient.
30. september 2026
Besvarelse fra Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived on time and that the recipient enjoyed their gift.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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