The superb choice of products & the ability to make up my own preferential basket. So much to choose from! The products were/are all exceptional quality & made a fabulous birthday treat. Delivery was... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A seamless and perfect experience; buying a hamper and having it sent as a special thank you. F&M delivered the hamper on time and our friends were delighted to receive it and enjoy the quality goodi... Se mere
The outstanding customer care I received from Lorenzo was really heartening He carefully listened sympathetically, offered possible solutions to my problem, allowed me to converse and offer alt... Se mere
I recently made an order for some treats for Christmas. Fortnum's provides an excellent selection of goods, all of very good quality, which were delivered to me in Canada safely and quickly. Absolutel... Se mere
Virksomhedsoplysninger
Om Fortnum & Mason
Skrevet af virksomheden
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Kontaktoplysninger
181 Piccadilly , W1A 1ER, London, Storbritannien
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4,6
Fremragende
56 t anmeldelser
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Besvarelse fra Fortnum & Mason
Dear Christine Lupton,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our products wonderful and, as always, delicious. Your kind feedback and continued support are greatly appreciated.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Could not have been better
Could not have been better. Ordered on Internet,arrived when told.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Eleanor Dwyer,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived when promised and that your experience could not have been better.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Beautiful, quality item.
Beautiful quality and item perfectly packed. Arrived quickly with progress updates throughout.
F&M provide amazing Customer Service .. every time.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear A Prosser,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of your item, its beautiful packaging, and the speedy delivery with progress updates throughout. It is wonderful to know that you have experienced our amazing Customer Service every time.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
It’s F &M. That’s all you need to know.
Excellent quality, easy to order, delivered very quickly. It’s Fortnum & Mason. Enough said.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Ian J,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the excellent quality of your order, the ease of ordering, and the speedy delivery. We truly appreciate your kind words and continued support of Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know.
Fortnum & Mason Customer Services
worth every penny outstanding products
Not cheap but brilliant produce
But beautifully packaged best tea in world
It's worth every penny
My dad had an account with f and m
Now I do they are the best
So is their wine and marmalade
1. marts 2026
Besvarelse fra Fortnum & Mason
Dear Tudor,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you consider our tea, wine and marmalade to be outstanding, and that you appreciate the quality and beautiful packaging. It is especially lovely to hear about your family’s longstanding connection with Fortnum’s.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
I purchased a personalised champagne…
I purchased a personalised champagne and chocolates gift for a special lady retiring from the NHS after nearly 50 years
I was kept updated when it would arrive and it was packaged beautifully
I will hopefully purchase again if a special occasion arises
30. september 2026
Parcel was delivered to NZ on time and…
Parcel was delivered to NZ on time and complete. We are very happy with the delivery service and the items in the hamper. Thank you
21. september 2026
Ordered some of their lovely coffee for…
Ordered some of their lovely coffee for gifts and they arrived with no lids on the tins!
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Catherine,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Delivered on time and in excellent…
Delivered on time and in excellent condition even though it was sent from the UK to Seattle!!!
30. september 2026
Reliable way of sending a gift
This was a gift and the recipients were delighted with it. Delivered on time and excellent products.
29. september 2026
Easy ordering on the website
Easy ordering on the website, easy to navigate items. Easy processing of order and excellently packaged. All goods arrived in superb condition.
30. september 2026
Besvarelse fra Fortnum & Mason
Good evening Shaun,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the service and the product quality to be excellent.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The order was over £500 and there was…
The order was over £500 and there was no free shipping. I think that is pretty poor.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Viv,
Thank you for taking the time to share your feedback with us.
We are sorry to learn of your disappointment regarding the delivery charge on your order. We understand that, given the value of your purchase, you had expected complimentary shipping and appreciate why this was frustrating.
We value your comments and recognise that delivery charges can have a significant impact on the overall shopping experience. Feedback such as yours is important to us, and we will ensure it is shared with the relevant teams for review.
Thank you for bringing this matter to our attention. If there is anything further we can assist you with, please do not hesitate to get in touch.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
The products were as expected
The products were as expected
The delivery was tracked and information was easily accessible
23. september 2026
service as it should be
easy to order, reasonably priced and delivered beautifully and safely packaged.
30. september 2026
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