The superb choice of products & the ability to make up my own preferential basket. So much to choose from! The products were/are all exceptional quality & made a fabulous birthday treat. Delivery was... Se mere
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Se, hvad kunderne siger
The outstanding customer care I received from Lorenzo was really heartening He carefully listened sympathetically, offered possible solutions to my problem, allowed me to converse and offer alt... Se mere
A seamless and perfect experience; buying a hamper and having it sent as a special thank you. F&M delivered the hamper on time and our friends were delighted to receive it and enjoy the quality goodi... Se mere
I recently made an order for some treats for Christmas. Fortnum's provides an excellent selection of goods, all of very good quality, which were delivered to me in Canada safely and quickly. Absolutel... Se mere
Virksomhedsoplysninger
Om Fortnum & Mason
Skrevet af virksomheden
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Kontaktoplysninger
181 Piccadilly , W1A 1ER, London, Storbritannien
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
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Fremragende
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Always great selection of products
Always great selection of products. Efficient delivery time. A pleasure to shop with Fortnum & Mason as always.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Vanessa-Jayne,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that you enjoyed our great selection of products and found the delivery efficient. It is always a pleasure to hear that you enjoy shopping with Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with Fortnum & Mason.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process simple and straightforward, and that your delivery was fast and trouble-free.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services.
Besvarelse fra Fortnum & Mason
Dear Gary Banks,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were happy with the fast and prompt delivery of your retirement gift.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with Fortnum & Mason.
Fortnum & Mason Customer Services
The queues were so long on Saturday I…
The queues were so long on Saturday I just put everything back you should have self scanner for solo items or cash tills to get the queue down faster amazing products though and a fabulous shop and especially the new staircase
28. september 2026
Besvarelse fra Fortnum & Mason
Dear Miss Furniss,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the queues during your Saturday visit were so long that you decided to leave your purchases behind. We understand how disappointing and frustrating this must have been.
Your suggestion regarding self-scanning for smaller purchases and additional tills has been shared with the relevant team for review. We are pleased to hear that you enjoyed our products, the shop, and especially the new staircase.
Thank you again for bringing this matter to our attention.
Fortnum & Mason Customer Services
Customer service is second to none
Customer service is second to none. I was trying to get ahead on my Christmas shopping and was concerned about dates on things. The staff went and checked the best before date on every single item and it was perfect when it arrived. Would order again in a heartbeat
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Sarah,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that our team was able to check the best-before dates for each item and that everything arrived perfectly for your Christmas shopping.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Fortnum and Mason Customer Services.
Love F&M Christmas decorations
Love F&M Christmas decorations, I buy my daughter a tree ornament every year. They're always beautiful.
A very easy website to navigate with supper quick delivery
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Ms Lynne Palmer,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love our Christmas decorations and enjoy buying your daughter a beautiful tree ornament each year. It is wonderful to know that you found our website easy to navigate and were pleased with the speedy delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear Christine Lupton,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our products wonderful and, as always, delicious. Your kind feedback and continued support are greatly appreciated.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Could not have been better
Could not have been better. Ordered on Internet,arrived when told.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Eleanor Dwyer,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived when promised and that your experience could not have been better.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Beautiful, quality item.
Beautiful quality and item perfectly packed. Arrived quickly with progress updates throughout.
F&M provide amazing Customer Service .. every time.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear A Prosser,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of your item, its beautiful packaging, and the speedy delivery with progress updates throughout. It is wonderful to know that you have experienced our amazing Customer Service every time.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
It’s F &M. That’s all you need to know.
Excellent quality, easy to order, delivered very quickly. It’s Fortnum & Mason. Enough said.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Ian J,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the excellent quality of your order, the ease of ordering, and the speedy delivery. We truly appreciate your kind words and continued support of Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know.
Fortnum & Mason Customer Services
worth every penny outstanding products
Not cheap but brilliant produce
But beautifully packaged best tea in world
It's worth every penny
My dad had an account with f and m
Now I do they are the best
So is their wine and marmalade
1. marts 2026
Besvarelse fra Fortnum & Mason
Dear Tudor,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you consider our tea, wine and marmalade to be outstanding, and that you appreciate the quality and beautiful packaging. It is especially lovely to hear about your family’s longstanding connection with Fortnum’s.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
I purchased a personalised champagne…
I purchased a personalised champagne and chocolates gift for a special lady retiring from the NHS after nearly 50 years
I was kept updated when it would arrive and it was packaged beautifully
I will hopefully purchase again if a special occasion arises
30. september 2026
Parcel was delivered to NZ on time and…
Parcel was delivered to NZ on time and complete. We are very happy with the delivery service and the items in the hamper. Thank you
21. september 2026
Ordered some of their lovely coffee for…
Ordered some of their lovely coffee for gifts and they arrived with no lids on the tins!
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Catherine,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Delivered on time and in excellent…
Delivered on time and in excellent condition even though it was sent from the UK to Seattle!!!
30. september 2026
Reliable way of sending a gift
This was a gift and the recipients were delighted with it. Delivered on time and excellent products.
29. september 2026
Easy ordering on the website
Easy ordering on the website, easy to navigate items. Easy processing of order and excellently packaged. All goods arrived in superb condition.
30. september 2026
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