FOLK Anmeldelser 

Beautiful clothing. Excellent communications online

I purchased a £140 pair of trousers, they tore on the bum even before 1 wash. I sent email after email and got no response, I called the shop and they said to send them back.
I feel like I've sent these into the ether but I'm hoping they are received and I get my money back.

I went back on their site today and had a few items in my basket, no more than 5 minutes later while I looked at other site I came back to check-out and some items had been removed from my basket and are now sold out. Very frustrating user experience and unfortunately very bad customer service

I have bought Folk clothing for a few years. I really like the fit and the style. I've had countless drawcord shorts and drawcord trousers. And they all tear REALLY easily. The stitching or material must be very weak or cheap. I get them repaired and pretty soon they tear again.
They rip usually on the backside or in the crotch ( I am of slim, average build!)
And then I end up buying more to replace the torn ones! I've been in this cycle for too long now. I like them but they're clearly badly made - and not cheap at all. So I'm going to stop buying them. I've probably been through 6 pairs of shorts and 10 pairs of trousers. All of them torn, pretty soon after buying.

Although the style of Folk is really nice and the fit is usually perfect for me - after spending hundreds, there’s not many items I have left due to poor materials. I cold wash everything and still they seems to deteriorate rapidly. Have 5/6 pairs of trousers which have had to all be repaired. Stitching on back pockets is a typical one: I need to learn to stay clear, the fit and style usually draws me back in.

Walked to the shop on Sunday. Was met with a notice that it would not open until 1pm. The women’s store was open so I asked whether the assistant could open the men’s store for 5 minutes: my son wanted to try on one item. She refused. I asked why the shop wasn’t opening at the advertised time. “Personal reasons”, I was told - a meaningless, unchallengeable excuse of which retailers are fond. So off we went, a wasted journey. I’ve bought stuff there in the past (twice this year), but Wouldn’t shop again at a place which puts its own convenience above its customers’.

Absolutely non-existent customer service. I write several emails to Folk as well as their fulfilment Partner (global-e), but in 2 weeks NO reply. My last purchase with this wannabe premium brand.

Following a single washing (done as per instructions), the material around metal holes on my sweatpants started to disintegrate. This is unacceptable given the price of your products. On the other hand, this explains why Folk products are offered at 60-70% discount on all sorts of websites...

Perfect online shopping experience from start to finish. Website easy to use. Order was dispatched quickly (great quality clothes as always) and the returns were processed swiftly once received (literally within 24 hours) no fuss.

Perfect, fast shipping from UK to SE!

Great service, delivery on time! Highly recommended.

I've been a big fan of Folk since their early days. The quality tends to be very good. The only reason I'm not scoring 5 stars is due to the fact there is limited info about where they source their materials. I'd like to better understand where the brand stance when it comes to sustainability etc.

Really great to see a menswear shop manufacturing in Europe - Portugal. Their designs are great, and they seem like they genuinely care about a more sustainable approach.

Quality seems better than what you find on the high street, or what you'll find on some poor quality online only retailer.