Flick Anmeldelser 92

Be aware that Flick Pest Control are dishonest rogues. They suck you in and keep charging you monthly fees after the agreed term has expired, claiming it is allowed under their Terms and Conditions buried in the fine print!

They are the Pest.
They are only about overcharging,
Overcharged 5 months outside contract,
They will not cancel and charged additional month after advising to cancel contract.

8 weeks ago I advised them that they had overcharged my card for the service provided. Whilst they acknowledged that they overcharged me and would provide a refund, I still have not received the refund. I’ve emailed and called multiple times and receive the same generic response from them that they are processing it. Ann Fernandico provides particularly abysmal customer service. I regret not looking online prior to using them and seeing that this a regular pattern of theirs and many people never receive their money back.

If I could give 0 stars I would. I live in a unit and Flick were coming out to do a routine treatment to the building and offered units to get inside done at a discount rate. I was quoted $100 to just do a single car garage on the same day they were out doing the building. I have paid that bill in May last year and get emails every few weeks asking for $110.00 saying it was unpaid offering if I paid to just send the receipt which I have done numerous times. Last month being fed up I called and explained everything, thet acknowledged the receipt and quote I of $100 and would fix it right away only they haven’t, again I find today another email again asking for the $110.00.

I would not use Flick nor recommend them to anyone.

This company has been a huge disappointment. Made inquiries, booked a call to the property, mentioned, in detail, our requirements, specifically A BIG LADDER.The morning of the the appointment the guy they allocated arrived without a big ladder. Rescheduled 2 weeks in the future, we said no, an earlier appointment required. So today he turns up early, lucky we were home, still without a big ladder, for our second storey. Then told us he didn’t have a certificate to work from heights.
It is not the Australian company we used to trust, now a global Swedish pest company backed by private equity.
NO quality of service, appalling, will never recommend this service to anyone.

Flick Technician Luke Smylie was friendly and get a great service. He inspected the termite line pipes and provided the report and did a thorough pest treatment inside the home. Thank you, Luke

Bikash was fantastic told us what he was going to do - ensured we got our washing in and was done in a very timely manner I have recommended him to family & friends - after the job he fully informed us what was done - he was professional

DO NOT USE

Flick quoted me a termite monitoring & baiting system for my property.

Flick then attempted to charge me double for over 6 months after, repeatedly emailing me and calling to make the payment.

After finally paying the correct amount I have found their install does not match their quote.

They quoted 21 stations, only installed 16.
They quoted 4 visits, only visited once

They have ignored countless emails and are refusing to provide a refund.

As we do not have a Smartphone, we were unable to pay for our service as required by Flick.
We arranged to pay the Operator with cash on the day, (18 Dec 25), which we did in a sealed envelope.
We have now received Two Reminders claiming that we haven't paid.
We received a phone call this morning, (27 Jan 26), claiming 'Technical Issues' for the mix up and the woman promising to E mail me the receipt.
Some 9 odd hours later we are still awaiting our receipt.
Whilst the operator was professional, the Admin Staff definitely need a rock under them.
And when you ring their number, no one answers, and unlike the promise of a return call no one calls.
I am very apprehensive about ever using Flick again.

Fantastic service from Martin Noravian. Martin is clearly passionate and knowledgeable about what he does. Martin really wanted to make sure our home was going to be pest free! Thanks Martin & Flick team for your support.

Booked an appointment because we found active termites. They charge $467 just for the inspection. No probs. Then they say $99 if you cancel. So I rearrange my schedule to meet their 3 hour window. 30 minutes before they are due to arrive, I cop a call from the Adelaide office saying my appointment was booked in Victoria by an operator who made a mistake. What could they do about this? Answer - Nothing. If that were my business, I would have bent over backwards to fix this. As it is the bloke became defensive when I suggested that it wasn't good enough and that for the fees they charge, they should be a lor better than this. re: RESPONSE FROM FLICK BELOW. I made a booking for termite treatment. I do not have an account. Your response is obtuse at best.

Avoid this company, nothing wrong with their work, however their customer support is nothing short of disgraceful.
They do a sales job on you and tell you that you pay an amount for the first year and a reduced amount year 2 and 3.
Once they have provided the service and hooked you they then tell you your warranty is void if you do not pay an inspection fee in years 2 and 3.
I have been conned into a 3 year contract for which they will take no responsibility.
Ring and ask to speak to someone and you wait weeks for a call that never comes just an e mail explaining it is in the contract, that you do not sign and are sent after the service has been provided. One of the most unethical companies I have ever dealt with.

The worst pest control service we’ve had in 13 years. Cockroaches were never actually eradicated and then after 2.5 months they got worse. The warranty of their work is only 3 months so they are obviously aware that their treatment doesn’t work.

They’ve been booked in twice for a pest control, twice they’ve been no shows with no communication. Now we’ll struggle to get pest control done before everyone downs tools over Xmas and the New Year.

Booked a service on a Monday for the following Monday. No one turned up. No communication from the company. Contacted them the next morning and was advised they can book me in a week and half later. I have zero trust in this company that they can do what they say.

DO NOT USE THEM. DO NOT SIGN UP FOR THEIR SUBSCRIPTION SERVICE. Do yourself a favour and find another company.

No receipts, Charged twice. Did not turn up. Customer service did not know the costs, but guessed. Phone system is hopeless. Took credit card details but did not charge it. Months later received an email from Flick Collections and a bill for an amount that was not consistent with what customer service had said. Asked them to invoice me the correct amount, and I paid straight away. Then received another email from Flick Collections stating that bill had not been paid. On a follow up visit, Flick requested my credit card for that visit, but I was charged for the invoice from collections. Effectively was charged twice. This company needs to be reported to ASIC for financial misconduct.

Pest spray unsuccessful. Thought I was using M&M Pest Spray and Flick turns up without advising there was a merger. Would never have gone with Flick. Still have a cockroach problem and they advised there is no warranty for outside spray. Stick with small local businesses.

This is an income stream company that is not interested in whats best for the project or client but how to get a long term income stream. Their systems appear to be designed to require far more servicing than necessary to achieve an efficient pest or termite control.

I would leave ZERO stars for this terrible company if I could. We entered into a one year contract to be paid monthly for $28.99. After 10 months, we contacted the company when we saw ants again, but they refused to come out and do anything at first. After several more calls and threatening to file a complaint with Fair Trading NSW, they came. We told them we would not be renewing. Yet six months later, they are still taking payments from our bank account and giving us NO SERVICES. IT'S CRIMINAL. They agreed to give us back our six months worth of payments, yet only gave one month. It's virtually impossible to speak to any person beyond the operator. You cannot speak to the billing department, and people never return phone calls and ignore most emails. We did file a complaint with Fair Trading about it. Apparently, there are a lot of complaints because we were told that a case worker who "is handling other complaints about the same company" has been assigned to us. BEWARE of this company. They will rip you off.

i wont even give one star if there 0 star. they don't know how talk to the customers. use less.