Fitzgerald's Bed Centre Anmeldelser 

169
•
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Would have got five stars, but for the salesperson having wrongly recorded my phone number, so delivery was delayed

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Called on Friday morning to enquire about a new bed and mattress. Spoke with Fiona who described a few options. Decided to visit the store and view Fiona’s recommendations. Fiona took my wife through... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We have ordered a few beds from Fitzgeralds. This week due to my parents personal circumstances we needed a new bed, removal of a large bed to time in with delivery of a hospital bed. Bourne were... Se mere

Bedømt til 5 ud af 5 stjerner

We visited Stamford store on Thursday to enquire about a new mattress. We dealt with Fiona who was very knowledgeable and discussed at length the various options available. Nothing was too much troubl... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengeforretning
  2. også i
  3. Soveværelsesmøbelbutik

Skrevet af virksomheden

Established in Bourne in 1993, Fitzgerald's Bed Centre was founded with the mission to provide the local area with the power of quality sleep. Often dismissed and overlooked, getting adequate quality sleep is one of the most important things you can do for your health. It is crucial for supporting healthy brain function and maintaining your physical health. We believe choosing the right bed is the first step in reaching your full potential. Over the years, our dedication to providing excellent customer service has allowed us to grow with showrooms in Bourne, Stamford and Spalding, displaying a wide range of quality beds and sharing our knowledge and expertise with the local area and beyond. We pride ourselves on the relationships that we have built with our new and returning customers, who have shown Fitzgerald's Beds their trust and support throughout the years. Entering our 30th year, we are excited to continue growing as a company, guiding you through your journey of finding a bed that will help improve your sleep, wellness and overall health.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

169 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(169)

29 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Fiona was very helpful in making my…

Fiona was very helpful in making my choice. She is very knowledgeable about the products on sale there and that was reassuring. The bed was actually delivered before the time stated. I would recommend this bed centre without hesitation

26. juli 2025
Uopfordret anmeldelse
Fitzgerald's Bed Centre-logo

Besvarelse fra Fitzgerald's Bed Centre

Thank you for your wonderful review, David! We’re so pleased to hear that Fiona was able to help you choose with confidence and that your bed arrived earlier than expected. Your recommendation means a lot to us, and we hope you enjoy your new bed for many years to come.

Bedømt til 5 ud af 5 stjerner

Absolutely amazing mattress !

Absolutely amazing mattress !! Have slept soo well ! The delivery 🚚 guys were very efficient polite and courteous xx thank you

9. august 2025
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Besvarelse fra Fitzgerald's Bed Centre

We’re so happy to hear you’re loving your new mattress and getting such great sleep! Thank you for your kind words about our delivery team - we’ll be sure to pass your compliments along. Enjoy many more nights of comfort!

Bedømt til 5 ud af 5 stjerner

Good old fashioned service which is rare these days.

We were served by a very pleasant young sales lady, who was very knowledgable on what we were looking for, in fact the purchase took very little time to complete, thats’s how efficient the sales lady.
We were quoted approx 2 weeks for delivery, in fact it was delivered in 10 day and the old mattress was also removed by 2 pleasant delivery guys.
All in all, I definitely recommend Fitzgerald Bed Centre for quality of service, selection of beds etc, plus they were very competitive on price.

29. juli 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Thank you so much for your wonderful feedback! We’re delighted to hear that our sales team made your experience smooth, efficient, and enjoyable, and that your delivery arrived earlier than expected. We’ll be sure to pass your kind words on to the sales lady and the delivery team - they’ll be thrilled to know they made such a positive impression.

We truly appreciate your recommendation and are so pleased you’re happy with your new mattress. We look forward to welcoming you back to Fitzgerald's Bed Centre in the future.

Bedømt til 5 ud af 5 stjerner

Highly recommend Fitzgeralds

Initially the gentleman working in the shop was helpful and very pleasant. The bed was delivered in time and the two gentleman that came did a splendid job. They removed the old bed and mattress, assembled the new, removed all packaging and picked up bits in about 30 minutes, a very professional job

28. juli 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Hi Sally, thank you so much for your kind words and recommendation! I'm really glad you had a positive experience both in the shop and with our delivery team. We always aim to make things as smooth and efficient as possible, so it's great to hear everything went well. Thanks again for taking the time to leave a review- it truly means a lot! :)

Bedømt til 5 ud af 5 stjerner

Fitzgerald very god choice of beds and…

Fitzgerald very god choice of beds and the lady who works there very professional and supportive in giving information about the beds

24. juli 2025
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Besvarelse fra Fitzgerald's Bed Centre

Hi Andrew, thank you so much for your kind words! We're really glad you were happy with the choice of beds and the support you received. It means a lot to us that you took the time to leave a review- we hope to see you again soon! :)

Bedømt til 5 ud af 5 stjerner

Excellent experience

After a frantic phone call at 9am and needing a new mattress urgently Fiona was incredibly helpful. She listened to my requirements, understand the safety aspects of cabin beds and directed me to the website to view my options. Once selected she went above and beyond to get same day delivery and removal of the old mattress.
Delivery guys were prompt very friendly.
Excellent service

7. juli 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Hi Emma, thanks so much for your lovely review! We’re really glad Fiona was able to help you out, especially on such short notice. It's great to hear she made the process easy and stress-free for you. We’ll also pass on your kind words to the delivery team, they’ll really appreciate it! If you ever need anything else, just give us a shout.

Bedømt til 5 ud af 5 stjerner

Exceptional Service and Customer Care

From start to finish the staff (Siona) and delivery men were extremely professional, polite and ensured the job was completed as requested. Very well done and thanks to all staff. I highly recommend this firm.

21. juni 2025
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Besvarelse fra Fitzgerald's Bed Centre

Thank you so much for your kind words and wonderful feedback! We're thrilled to hear you had such a positive experience with our team. Fiona and our delivery team will be especially pleased to know their professionalism and care made a great impression. Your recommendation means a lot to us, and we truly appreciate your support.

Bedømt til 5 ud af 5 stjerner

Found the bed I wanted

Found the bed I wanted , very nice gentleman that took details . Was told it could take up to 2 weeks for the bed to arrive but it was thereafter delivered within 4 days.Great Service . Thankyou

22. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class experience at Stamford store

We visited Stamford store on Thursday to enquire about a new mattress. We dealt with Fiona who was very knowledgeable and discussed at length the various options available. Nothing was too much trouble and she was able to answer all of our questions with none of the hard sell experienced with many of the bigger chain stores. Would highly recommend this store and Fiona.

1. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re thrilled to hear Fiona provided such knowledgeable and attentive service without the pressure of a hard sell. Your recommendation means a lot, and we’re so pleased you had a great experience at our Stamford store.

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service, Fiona was so helpful.

26. april 2025
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Besvarelse fra Fitzgerald's Bed Centre

Thank you so much for your kind words! We're thrilled to hear you had a great experience — we'll be sure to pass your lovely feedback on to Fiona. 😊

Bedømt til 5 ud af 5 stjerner

Great customer service

We have bought 3 beds from Fitzgerald's recently. Great selection of beds and accessories plus really good customer service. Special thanks to Fiona who is really helpful and very knowledgeable about all of the beds. Thank you Fiona for looking after us!

17. april 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Thank you so much for your lovely review! We’re delighted to hear you’re happy with your new beds and the service you received. We’ll be sure to pass on your kind words to Fiona — she’ll be thrilled to know she made a difference. It was a pleasure looking after you, and we hope you enjoy many restful nights ahead. Thanks again for choosing Fitzgerald's!

Bedømt til 1 ud af 5 stjerner

Bad aftercare service

Absolutely disgusted with the aftercare we’ve received. We purchased a mattress from here beginning of December 2024 after 3 months we’ve had to complain as the mattress has dipped and bobbled up to be told that this is normal wear and tear!!! I should have been turning,rotating and flipping the mattress weekly.? Will not be buying from you again neither would I recommend to anyone! Pity I can’t upload photos then ppl will see for themselves!

7. april 2025
Uopfordret anmeldelse
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Besvarelse fra Fitzgerald's Bed Centre

Dear Valerie,
Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied with the aftercare you've received.
We carefully assess any mattress issues on a case-by-case basis, and after reviewing your concerns, our findings were that the slight imprint in your mattress is part of the natural settlement process. Your body will naturally make an impression in the sleeping area, which is quite normal and not a fault. This isn’t a manufacturing issue but rather something that happens as the materials settle over time.
As per the care guidelines attached to your invoice at the time of purchase, we recommend turning and rotating your mattress weekly within the first 3 months and monthly thereafter. This practice, suggested by all major mattress manufacturers, helps to prolong the life of your mattress.
Regarding the light bobbling, this can occasionally occur with some fabrics due to friction. The easy fix is to use a fabric shaver or de-bobbler, similar to removing pills from clothing. Since this typically stays hidden under bedding, we hope it won’t be too much of a concern going forward.
We truly regret that you won’t be returning, but we appreciate you bringing this matter to our attention. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Grace

Bedømt til 5 ud af 5 stjerner

Good pricing, product and customer service

Good pricing, good product, efficient website and ordering process. Very efficient customer service. Great that Fitzgeralds give you the option to have your old mattress taken away.

28. februar 2025
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Besvarelse fra Fitzgerald's Bed Centre

Hi Una, thank you so much for taking the time to share your experience with us! We're thrilled to hear you are happy with your order through our website. Your feedback means a lot, and we look forward to serving you again in the future!

Bedømt til 5 ud af 5 stjerner

Brilliant service start to finish even…

Brilliant service start to finish even took my old mattress after delivering the new one I couldn’t be happier with everyone I dealt with 10 out of 10

18. februar 2025
Uopfordret anmeldelse
Fitzgerald's Bed Centre-logo

Besvarelse fra Fitzgerald's Bed Centre

Hi David, thank you so much for taking the time to write such a kind review. So pleased we were able to help you. Really appreciate you sharing your experience with us. Hope to see you again soon! :)

Bedømt til 5 ud af 5 stjerner

A fantastic experience

A fantastic experience from start to finish. We decided to get a new mattress in the new year so popped into the local shop in Stamford. We got a warm welcome from Fiona who works there who showed us around and then gave us space to see which ones we liked. When we picked she helped us out with the sizing and arranged a very speedy delivery (2 working days!) which also included picking up our old mattress.

Today it was delivered by a couple of lovely chaps who called half an hour before due, and I’m pleased to say it’s as comfy at home as it was in the store.

All in all a great shopping experience - thanks Fiona!

3. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Good service from deliverers bad service from store manager

There was a problem getting the ordered bed up my stairs. I cannot fault the delivery people at all who were extremely helpful and tried very hard to get the bed to the preferred room. It was looking impossible so I spoke to manager of Bourne store about returning the bed for a side opening model that would fit only to be told that they could not accept it back as it was a custom order. This was per their Ts & Cs. I pointed out that I had not been given the opportunity to review these ts & cs prior to placing and paying for the order and thus they were unenforceable as it is a requirement of the sales of goods act that the purchaser is advised of terms before making the commitment. however the manager would not budge. Ultimately I took a saw to the stairs to enable the bed to be delivered. Great bed, great service from the deliverers but very poor attitude and total lack of customer service from the manager. I will never buy from them again.

13. december 2024
Uopfordret anmeldelse

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