From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mere
Virksomheden har svaret
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mere
Virksomheden har svaret
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktoplysninger
Storbritannien
- www.firstchoice.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Controversial information
UPD. Thank you for the quick response!!! In section about transfers please re-phrase, we have removed transfer from your package” so that it correlates to section “Included” which has Airport transfer. Easy to search information but so many contradicting information - transfer - is it included or excluded, luggage is excluded but then 10kg allowance free? VERY short sessions, you need to have EVERYTHING handy to process booking. BUT happy with the low deposit.
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to leave us your feedback, we do appreciate it. We have recently introduced more flexibility for our customers by introducing holiday packages where you are able to choose the extras you'd like and pay only for what you will need. Due to this, you will always be able to check on the Travel Options page of a holiday exactly what luggage and transfers will be included, and from there you can add what you will need. If your holiday package is with TUI flights, these will always include 10kg hand luggage free of charge, and you can then choose whether you'd like to add any hold luggage, and how many cases you'd need. Different airlines will also have different allowances.
We would like to thank you again for booking with us, and we wish you a wonderful holiday!
Palma Nova again this year
Easy to search for holiday found just what we were looking for at a very competitive price with decent flights and a lovely hotel
8. marts 2025
Besvarelse fra First Choice
Thank you for your 5* review,
It's great to hear you found a great deal!
We hope you have a lovely time!
So easy to book online.
4. februar 2025
Besvarelse fra First Choice
Thank you for leaving a review!
We're thrilled to hear you found our online booking process so easy.
We strive to make the experience as smooth and convenient as possible for our customers.
I hope you have a great holiday with us. ✈️😊
Besvarelse fra First Choice
Thank you for leaving a review!
I am glad to hear that the booking system was easy for yourself, and thought it was good communication.
I hope you have a great holiday with us 😍✈️😊
Can't fault them so far
Can't fault them so far! Communication about amendments has been quick and helpful
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your lovely review,
I am glad you are happy with our service,
We hope you have a fantastic holiday.
ease of booking and choices
2. marts 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
We appreciate your kind words about our booking process and the variety of options we offer. We strive to make it easy for our customers to find the perfect holiday.
Booked online great simple procedure.
Booked online great simple procedure.
Cristmas in Gambia,whats not to like.
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your lovely feedback, have a great time!
Was looking to book a holiday but when…
Was looking to book a holiday but when did this company NOT include transfers in the price. Booked with Jet2 instead as everything included in price.
25. februar 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to provide feedback. We have recently introduced more flexibility options for our customers by offering holidays which allow you to choose and pay only for what you need, such as luggage and transfers. These can be added in the booking process according to only what you'd like to book. After lots of positive feedback, we have found that this is a popular option, although we understand it may not suit everybody.
We thank you for taking the time to share your feedback with us, and we hope that we may be able to assist you in the future. Wishing you a lovely holiday!
Very helpful advisor on the phone who…
Very helpful advisor on the phone who went out of her way to help us
23. februar 2025
Besvarelse fra First Choice
Thank you for your lovely feedback! It is great to hear that you experienced some fab customer service. We will certainly pass this feedback over! :)
Not very clear on transfer inclusion
Not very clear on transfer inclusion, states no transfer but I chose coach transfer, now it’s not an option to amend, ability to ‘add request’ is not available, when there was no request available when first booking.
18. februar 2025
Besvarelse fra First Choice
Thank you for taking the time to leave a review.
We understand your frustration with the unclear information regarding transfers. I have investigated this further and can see you have a coach transfer applied to your holiday. Unfortunately we are experiencing technical difficulties with coach transfers showing within the manage my booking our IT team is actively trying to get this resolved.
Despite the initial disappointment I do hope you go on to have a fantastic holiday.
Excellent will book all future holidays…
Excellent will book all future holidays with First Choice
14. februar 2025
Besvarelse fra First Choice
We are thrilled to hear you had an excellent experience with us. Your positive feedback means a lot to us and we are committed to providing exceptional service for all our customers.
La Gomera - Canary Islands
Very good holiday, travel, hotel and location but beware of two totally unacceptable circumstances that they don't tell you about - as usual it's all down to lack of adequate communication.
On the ferry across to La Gomera I had the haul a heavy suitcase up three flights of steep, narrow , slippery stairs when boarding with no lift, rep or crew (who refused to help me) in sight. Yes there was a solution but no one was told about it nor did they explain how to access it!
Hotel - we were dumped, at 9 pm in the dark, 500 yards away, with a driver who spoke no English, pointing in the vague direction of restaurants and other buildings. He could have driven into the hotel - but chose not to!
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
We appreciate you taking the time to share your experience. We understand your frustration with the lack of communication regarding the ferry and hotel transfer. It's important to us that our customers have a smooth and enjoyable journey, and we'll certainly take your feedback into account as we strive to improve our communication and processes.
Fantastic online experience the website…
Fantastic online experience the website is so easy to use and the App.
5. februar 2025
Besvarelse fra First Choice
Thank you for your lovely feedback, we really appreciate it!
First class service…
Every one of your employees I have spoken to have been helpful. Such a brilliant service I now have three holidays booked with you
18. januar 2025
Besvarelse fra First Choice
That is so lovely to hear! Thank you for your feedback, we really appreciate it! Have the best time on your holidays :)
Besvarelse fra First Choice
It is great to hear that you had a lovely experience with our customer service team! Have an amazing holiday!
Advice and help from staff fantastic
Advice and help from staff fantastic. Great price
9. februar 2025
Besvarelse fra First Choice
Thank you for your lovely feedback! Have a great holiday :)
Their website is very informative
Their website is very informative. I also had to use their customer services twice. Once to amend my booking dates and accommodation and again to update the passenger info as their website was playing up. They were very friendly and helpful both times.
31. januar 2025
Besvarelse fra First Choice
It is great to hear that you had a positive experience with our customer service team, we really appreciate your feedback! Have an amazing holiday!
NEVER AGAIN!
Given the amount of notice, explanation about a health matter we felt more consideration may have been given in terms of our reluctant cancellation.
Instead we have ended up paying nearly £500 for a holiday which we feel maybe made available to someone else, it is not until mid-June!
We hadn't used First Choice for a number of years and never will again.
In our opinion, very short sighted given the competition in the market.
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your feedback, we do appreciate any feedback good or bad and for the time you have taken to provide this for us. I have taken a look at this for you and can see that we were able to offer at looking into alternative options for you on a couple of occasions however you decided that you would like to proceed with the cancellation at this time. We completely understand that losing deposit can be a lot of money and so we will always assist where we can in offering any options we have available as an alternative to cancellation.
I understand this may be disappointing, and we can only apologise, however we are unable to override terms and conditions which you agree to when confirming a holiday and so on this occasion it was loss of deposit to proceed with cancellation.
We are sorry for any disappointment caused on this occasion, and we do hope that we may be able to assist for you in the future if you look to book a new holiday with us.
Web site brilliant
The absolute ease of using their web site was fantastic. No jumping around etc.
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your 5 star review. We're glad you found it to be a positive experience.
The customer service advisors were easy…
The customer service advisors were easy to understand and were the best I’ve spoken to . Very helpful. Thankyou very much Mr. Bergin.
28. januar 2025
Besvarelse fra First Choice
Thank you so much for your amazing feedback, it is great to hear that the service provided lived up to your expectations! Have a lovely holiday.
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