I had no problems signing up for this insurance. It was clear what I could add or not. I went through an intermediary site that recommended them. They contacted me straight away and I've been able to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Only recently joined. Fair price in comparison to other insurer’s and easy enough to add optional extras to your policy - these were also at a respectable price. Good follow-up communication too.
Great policy at the most competitive price. Very pleased with the ease of applying online; a user-friendly and simple process. I have both cars insured through this company.
I gave a five star Ghost while looking for a cheaper Car Insurance. I found this site to be very friendly user simplified and what you see is what you get. Hopefully they can even give more cheape... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Kontaktoplysninger
Reigate, Storbritannien
- www.firstalternative.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy website
12. oktober 2026
Besvarelse fra First Alternative
Thank you for taking the time to leave us a review.
Quick simple process to purchase new…
Quick simple process to purchase new car insurance. Very competitive rates
11. oktober 2026
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Easy to compare prices and coverage
Easy to compare prices and coverage, with all the add-ons clearly listed, slightly more expensive than a couple others but I think worth it for the lower excess, and access to real humans in case of a complicated claim. Only drawback was no app to keep all the documents in one spot, and downloads didn’t download.
11. oktober 2026
Besvarelse fra First Alternative
We appreciate you taking the time to leave us feedback. You can call or chat with us via the 'Need Help' option on our website. Thank you for the review.
Besvarelse fra First Alternative
Thank you for taking the time to leave us a review.
Besvarelse fra First Alternative
Thank you for taking the time to leave us a review.
Just confused re access to my account
Just confused re access to my account. Initial access via button OK but how can I go back again later?
9. oktober 2026
Besvarelse fra First Alternative
Thank you for your review. You can access your account at any time by signing in through our website.
If you need any assistance accessing your account you can call or chat with us via the 'Need Help' option on our website.
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Still not had my policy docs
7. oktober 2026
Besvarelse fra First Alternative
We're sorry you're having trouble logging into your online account. To reissue your email log-in link, please access our main website and click "Log In" in the top right hand corner. Once you've entered your email address, your magic link will be sent to you. Please check your junk folder if this doesn't show in your main inbox. If you're still experiencing issues, we kindly ask that you email a copy of your review and policy details to: trustpilot.feedback@esure.com to allow us to investigate further. Thanks for your review.
Besvarelse fra First Alternative
Thank you very much for the review, we appreciate the feedback!
Very fast procedure
Very fast procedure, good price so far so good.keep up to this service.
7. oktober 2026
Besvarelse fra First Alternative
We are pleased to hear this, thank you for the kind review.
Price was good and the website pretty…
Price was good and the website pretty straightforward once I found I had to keep scrolling down on Review prior to Pay. The prompts for additional cover were useful.
9. oktober 2026
Besvarelse fra First Alternative
Thank you for taking the time to leave us a review.
Happy with cover and cost
So far, all went smoothly finding and choosing my car insurance was easy to negotiate on website. All documents online. Competitive price .
9. oktober 2026
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Great service
8. oktober 2026
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
Besvarelse fra First Alternative
Thank you for taking the time to leave us a review.
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it.
An hour wasted, £15 charged, and absolutely zero confidence left in this company.
I don't think I've ever been so frustrated with a company in my life!
What should have been a simple change to my vehicle registration turned into an hour of absolute frustration. Getting through to an actual human being was almost impossible. The online platform was completely useless, and when I tried calling, I was sent around in circles by an automated robot that seemed determined to make sure I never spoke to anyone.
After wasting over an hour of my time, I finally managed to get through to someone, only to be slapped with a **£15 administration fee** for the privilege!
I'm sorry, but £15 to update a registration number, a task that involves little to no actual administration, is outrageous. Especially after making customers jump through hoops just to get something so simple sorted.
If this is how difficult it is to make a minor change to my policy, I dread to think what an absolute shambles it would be if I ever needed to make a claim.
Customer service should be about helping customers, not making their lives unnecessarily difficult and then charging them for the experience.
It genuinely feels like they'll find any excuse to squeeze another pound out of an already paying customer.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra First Alternative
We're sorry that you've been left feeling this way. We do charge an admin fee to amend your policy; these fees are explained in your policy terms and conditions. Some companies absorb these charges, simply by including the charge as part of their premium calculations. Whilst this keeps the cost down for customers who make changes, we believe this is unfair, as it means that the customers who don't make changes subsidise those who do. We, like many insurers, choose to apply separate administration fees and these are displayed in our documentation. We continually monitor our administration charges to ensure they are fair and competitive within the market. We hope you won't need to claim but if you do, you can submit a claim online 24/7 via your online account or the telephone. If you need to contact our customer service team you can do so via our live chat facility. Please click "Need Help" on our website to begin a chat. Please note, all our contact numbers and department opening times can be found under the "Contact Us" section of our website. Thank you for your review.
Absolute garbage customer service
Absolute garbage customer service. The AI slop they have on both phone and web chat will make you want to pull your hair out and smash your phone against the wall. Almost impossible to get to a real person. If there were an auto-cancel feature, I would have pressed it purely out of frustration.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra First Alternative
Thank you for taking the time to share your feedback. We appreciate your patience and hear your frustration regarding the difficulties you experienced when trying to bypass our automated support systems to connect with a live specialists. We value the time you have taken to provide us with feedback so that we can make more enhancements in the future. We appreciate your review.
Quick and simple to get my insurance and a low price with monthly payments
Quick simple and good price
8. oktober 2026
Besvarelse fra First Alternative
Thank you for your review - we really appreciate it
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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