Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel... Se mere
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... Se mere
I'm in my 90's. An old man with rather poor hearing and extremely short of any computer skills but I needed to make an altercation to my home insurance. Rang your number a lady answered, listened to m... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
first2protect.co.uk
Skrevet af virksomheden
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktoplysninger
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The gentleman was very helpful and made…
The gentleman was very helpful and made me feel safe on call helped me through withbeverything very pkeasany young man made me feel at easewas a mister Aaron Wood an asset to ur conpany
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Aaron was so helpful and made you feel safe and at ease throughout the call. It’s great to know he guided you through everything in such a professional and friendly manner. We’ll be sure to pass on your kind comments.
I spoke to Joel on the phone to cancel…
I spoke to Joel on the phone to cancel my policy as I have moved and already had a new policy elsewhere in place. I just want to say thank you for your help and kindness. I can't fault First2Protect, they've been fantastic and very easy to set up. Wishing you all the best, and I might see you again in the future!
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your kind feedback!
We’re delighted to hear Joel was able to assist you with your policy cancellation and made the process straightforward. It’s wonderful to know you’ve had such a positive experience with First2Protect and found us easy to deal with throughout.
very friendly
very friendly, VERY patient and professional.
I did feel Jamie was trying to do the best for us and I am satisfied I have good insurance cover at a competitive price .Thank you.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie provided such friendly, patient, and professional service. It’s great to know you felt he had your best interests in mind and helped you find the right cover at a competitive price.
We’ll be sure to pass on your kind comments. Thank you for choosing First2Protect!
Process made simple
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I initially tried to sort out insurance by myself, but am so glad that I decided to get First2Protect to support me instead.
16. juni 2026
Besvarelse fra First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such professional, friendly, and patient service. It’s great to know she made the process simple and clear for you, and that you found the support valuable after initially trying to arrange your insurance yourself. Your kind feedback is very much appreciated and will be shared with her.
Besvarelse fra First2Protect
Thank you for your review. We’re pleased to hear you found our team knowledgeable and professional. Providing clear advice and excellent service is what we strive for, so your feedback is greatly appreciated.
Besvarelse fra First2Protect
Thank you for your review. We’re delighted to hear that Aaron was able to help you so quickly and provide such excellent service. Your kind feedback is very much appreciated and will be shared with him.
I was pleased with the explanations of…
I was pleased with the explanations of various items of which I wasn't sure of which has helped me make up my mind as to the way I want to proceed
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear our explanations helped clarify the areas you were unsure about and supported you in making an informed decision. We’re pleased we could assist and appreciate your kind comments.
Helpful Staff
I spoke to Jodie today about insurance. She was really helpful and informative. I've gone away knowing all I need to.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie was so helpful and informative. It’s great to know you came away feeling confident and well informed. We’ll be sure to pass on your kind comments.
Evelyn really made the whole process …
Evelyn really made the whole process arranging Building and Contents insurance for our new home, very clear and simple. 👍
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn made arranging your buildings and contents insurance clear and straightforward. It’s great to know she helped make the process simple and easy to understand. We’ll be sure to pass on your kind comments. 👍
Great service
Great service, polite and helpful staff - which is why I have been with them for several years now. Waiting times are generally fine on the phone which is always appreciated.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your continued loyalty over the years!
We're delighted to hear you consistently receive great service from our team and find our staff polite and helpful. It's also great to know that our phone wait times have met your expectations. We really appreciate your ongoing support and kind comments.
Curtis Gillard dealt with my call in a…
Curtis Gillard dealt with my call in a friendly, patient and efficient way.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis dealt with your call in such a friendly, patient, and efficient manner. We’ll be sure to pass on your kind comments.
Customer service was fantastic &…
Customer service was fantastic & everything was explained well
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We're delighted to hear you received fantastic customer service and that everything was explained clearly. We really appreciate your kind comments and are pleased we could help.
Fantastic Service
Jamie Wellum, what a top bloke. Very helpful.
Give him a raise and extra holidays i say!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We're delighted to hear Jamie provided such helpful service and made a great impression. We'll be sure to pass on your comments—although we can't promise the raise and extra holidays!
Very polite and helpful
30. juni 2026
Besvarelse fra First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service polite and helpful. We really appreciate your kind comments.
Very easy to renew
24. juni 2026
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found the renewal process very easy. We really appreciate your continued support and are pleased we could make things simple for you.
Aaron was extremely helpful and made…
Aaron was extremely helpful and made the process of getting insured very simple. He also made sure he found me the cheapest quote and discussed some options.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful and made the process of arranging your insurance simple and straightforward. It’s great to know he took the time to discuss your options and help find the most suitable and cost-effective cover for your needs. We’ll be sure to pass on your kind comments.
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you’ve had such a positive experience with us. Providing great service and taking care of everything for our customers is exactly what we strive for. We really appreciate your 5-star review!
Great customer advisor experience with…
Great customer advisor experience with Lewis. Very easy and quick and managed to save a bit more money.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided such a great customer experience and was able to make the process quick, easy, and help save you some money. We’ll be sure to pass on your kind comments.
Lewis brown was kind and understanding.
Lewis brown was kind and understanding.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was kind and understanding while assisting you. We’ll be sure to pass on your kind comments.
Excellent service received
Excellent service received, absolutely happy with the person who I spoke with regarding my enquiry who was able to help me and confirm all details regarding my new policy with First Direct. I would now recommend your company to family and friends who are looking to renew their home and contents policies.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent service and that your enquiry was handled so effectively. It’s great to know everything was clearly explained and that you feel confident with your new policy.
Your recommendation means a great deal to us, and we truly appreciate your kind comments.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.