Salvatore Ferragamo Anmeldelser 

I returned a belt that was never worn due to being the wrong size. My husband immediately knew it was the wrong size when he took it out of the box. We put it back in the box to return it. They refused the return claiming it was deemed worn. The plastic adhesive was still on the buckle, all tags were on, but yet this was their response. I escalated it, and they came back to me with the same response. I have bought Ferragamo from Neimen Marcus and Saks Fifth Ave without an issue. I will never order from their site again, and out of principal will never buy their products elsewhere either.

I wonder if we can prosecute dem?Like
group prosecution? sombody can help?
It is terrible company and they have to stop cheat a people ! do not buy anything there! I con not ad any more that is thru what another person negativitet describe about ferragamo .

Non dovrei dare nemmeno 1 stella, questo marchio Luxury Ferragamo è uno dei peggiori sul mercato, servizio pessimo ma soprattutto prodotto di pessima e dubbia qualità. Ho acquistato un portafoglio da uomo intorno al 20 dicembre 2023 da regalare al mio ragazzo che vive in un altro paese d'Europa. Dal primo momento ho avuto problemi perché i tempi di consegna non venivano rispettati per cui ho dovuto chiamare tantissime volte il servizio clienti e dopo tanta insistenza ho finalmente potuto ritirare l'acquisto presso il negozio Ferragamo Uomo di Milano il 30 dicembre 2023 cioè dopo più di due mesi! Così il regalo di Natale l'ho potuto dare quasi a fine Gennaio 2024 poiché non mi era stato consegnato in tempo. Dopo circa 5 mesi ci accorgiamo che la fodera che è attaccata alla pelle era praticamente staccata, infatti sembrava che fosse stato cucito male, ho scritto subito a Ferragamo facendo solo 3 foto e pensando che bastasse per la copertura della garanzia, invece mi hanno risposto che non era coperta da loro e che il problema era dovuto all'uso, praticamente hanno dato la colpa a noi della rottura, ci riprovo e gli scrivo di nuovo ma questa volta inviando circa 6 video in cui era chiaramente evidente che era un difetto di fabbrica che era stato cucito male e precisando che è impossibile che in 5 mesi abbiamo potuto fare quel tipo di danno ad un portafoglio che non è mai pieno ne di carte ne di banconote ne di altro. Purtroppo dopo un altro mese di insistenza, ho avuto un'altra risposta negativa, dove il servizio clienti di Ferragamo ha dato ancora una volta la colpa al uso e cioè a noi. Ogni volta che chiamavo il servizio clienti, l'unica persona davvero dispiaciuta per tutta la situazione era l'operatrice Sara che sapeva bene del mio caso perché ci avrò parlato credo almeno 20 volte, lei è l'unica che ha capito bene il problema, mentre tutti gli altri operatori mi hanno dato un pessimo servizio.
Questo marchio non dovrebbe essere venduto come Luxury, perché nemmeno un portafoglio comprato in un negozio che non sia di marca presenterebbe un difetto del genere dopo così pochissimo tempo, Ferragamo NON dovrebbe essere venduto come se i suoi prodotti fossero garantiti PERCHÉ NON È COSÌ e NON andrebbe venduto nemmeno come se il suo servizio di assistenza ai clienti post vendita fosse determinante per i problemi futuri.

Absolutely shameful after-sales assistance. I went to the store to do an exchange and return on an in-store purchase. The return was due to a mistake on Ferragamo’s part (they packed up and sent me home with the wrong shoe). I no longer had a need for the shoe as I bought it for a particular purpose and date, and they gave me the wrong one. Because I got to the store within 17 days instead of 14 (which is absurdly short - what if someone is buying a gift and the recipient needs an exchange?), I could not do a return - despite it being THEIR mistake - and had to fight tooth and nail to even get the correct shoe at the same price! Just absolutely shameful given the price range and the fact that I had bought 3 pairs of shoes there just 17 days prior. The sales associates could not have cared less, either. An absolutely terrible experience. Little did I know until I searched online afterward that tons of customers, globally, have had poor customer service experiences with Ferragamo. There are other places to buy quality leather goods - do yourself a favor and avoid Ferragamo.

I will never, until my dying day, purchase another Ferragamo product.

Worst customer service ! I wish I shouldn’t have bought this brand ! They can’t rectify one small thing with the switch shoes buckles ! I don’t know wat they are upto ! I will never buy this brand nor will I recommend this brand to anyone ! Worst cheaters

Awful company to shop. I wish I had checked the reviews before buying from them. They shipped my package via UPS and it was never delivered. UPS said they needed permission from Ferragamo to reroute it. Then it was held for for 10 days at a "facilitating" location, against my requests to return it to sender. Ferragamo received my package back and they have refused to issue the refund lying about my bank 10 days to process it (all my credit card refunds are processed as soon as the merchants submits the refund). Beware next time you buy from Ferragamo! check its online reviews and then make your informed decision!

The worst customer service.
I’ve been a client for over 10 years. Three months ago, I asked if my bag could be repaired (some scratches). I left my bag at the boutique on Avenue Montaigne, and no one called me back. After two months of silence, I called them, they told me my bag could not be repaired. Shame on them because it was feasible—I went to a shoemaker, and my bag was repaired.
I will never buy from Ferragamo again and regret every penny I spent on their expensive bags and shoes.

If i could give negative stars, I would. This company has great products but terrible customer service. I've interacted with 3 reps total:

First rep frank: extremely incompetent, passed me off like the plague to the wrong watch repair facility without conducting his due diligence first re: where I was located and whether my watch even qualified for a warranty. I'm in Canada and he made me send my watch to the states. After lots of long distance call costs and shipping and time now we are here. No update on how to proceed other than i need to pay out of my pockets.

Rep 2 - Robert: very poor phone etiquette, defensive, lack of courtesy towards customer. Talks back

Rep 3 - provides a 24-48 hour quote for response time and it's been more then 168 hours

The heel of my rubber soles came off on my loafers. I took them to the Ferragamo boutique to have repaired. After paying and waiting around 6 weeks, they were shipped back to my house. After one wear, the heel fell off again. I purchased my own glue and repaired myself and they’re fine now. But I’ll never purchase a Ferragamo shoe again. For $1,000, there are so many better options to choose from.

Extremely bad after sale customer service .I got a bag for 1200€.Unfortunately the handel of the bag was broken.The bag is still under guarantee.The Manager in the store in Vienna,Austria refused to repair the bag saying that it was an old product although I just bought it few months ago. I hope they write the manufacturing date of the bags before purchasing them

Sono da anni cliente finFerragamo. Ultimamente è stato ristrutturato il negozio di Milano. Oggi ho potuto ammirare i cambiamenti ed il personale è sempre molto gentile e attento alle mie esigenze. E i prodotti sono sempre bellissimi, per esempio come le cinture double face versatili e comode da utilizzare. E rispetto ad altri brand sono molto eleganti ed essenziali. Consiglio un sopralluogo al “nuovo”’store!

Both shoes Salvatore Ferragamo the soles tore in half, I'm shocked by such an expensive brand and such poor quality.

Ich habe zwei Artikel aus einer Bestellung an den Onlineshop von Salvatore Ferragamo zurückgeschickt, nach Anweisung und mit dem beiliegenden Retourenlabel.
Ich habe das Paket ordnungsgemäß bei einer DHL Express zertifizierten Annahmestelle (hier in Deutschland bei der Deutschen Post) abgegeben.
Der Onlineshop Ferragamo behauptet nun, nur einen retournierten Artikel erhalten zu haben und weigert sich, für den angeblich nicht erhaltenen Artikel zu haften, trotz mehrfacher Beteuerung meinerseits, zwei Artikel, also die komplette Bestellung retourniert zu haben.
Argumentiert wird hier, dass das Paket bei einer Deutschen Post Filiale abgegeben worden sei und sie mit der Deutschen Post keine Beziehungen haben.
Außerdem wird behauptet, dass das Paket unbeschädigt ankam.
Trotz mehrfacher Hinweise, dass die Deutsche Post zum DHL Konzern gehört und natürlich auch DHL Express Pakete annehmen und versenden darf (sonst würde der QR Code ja auch gar nicht funktionieren), behauptet der Onlineshop von Ferragamo, ich hätte das Paket nicht bei einer Deutsche Post Filliale abgegeben dürfen.
Ich habe nach Abgabe meiner Retoure sofort eine Bestätigung mit Sendenummer von DHL Express erhalten per sms erhalten. Diese sms habe ich auch als Nachweis a den Onlineshop Ferragamo geschickt.
All diese Hinweise und Nachweise halfen aber nichts. Der Onlineshop weigert sich, den abhanden gekommenen Retourenartikel zu erstatten.
Ich finde dieses Verhalten unerhört!
Hier soll also mit allen Mitteln der Kunde für die Retourensendung haftbar gemacht werden.
Ich kann nur dringend warnen, in diesem Onlineshop zu bestellen.
Ich werde dort sicher nichts mehr bestellen.

very poor quality of shoes, plus very poor customer service, they don't care, my shoes sole fall off half, and they said it is wear and tear. I have not had any shoes sole fall off on me, not even the cheapest brand...I have just seen so many customers who had similar experience about poor quality and services, I have never thought a top brand would behave like this, it is unbelievable that is this Ferrgamo!!

I bought a purse and after 1 month the screws came out and they did not want to fix it but offered a refund. Worst customer service and buying experience ever. Avoid them.

Extremely arrogant attitude towards the customer, absolute unwillingness to solve the problem. Ignores consumer rights, rude attitude. Poor quality for expensive money and conceited attitude. Be careful when ordering a product online.

The support refused to help me verify whether my Ferragamo shoes were authentic.

According to the support, Ferragamo shoes contain no NFC chips, but this conflicts with the tag that was included in my box that specifically noted that there is an NFC tag included - and it conflicted what their website suggests in the Terms of Service as well:

"1.3 The Products are directly sold by Ferragamo. To protect the originality and quality, as well as identify the provenance of our products, a passive NFC (Near Field Communication) tag has been inserted in some shoe models. The tag contains no personal information and is not readable at distance."

I eventually figured the NFC chip's location on my own, and I could verify them. Hilarious.

Ordine fatto 15 giorni fa mai arrivato in negozio. Il servizio clienti non sa darmi assistenza e non rispondono alle mie mail. Ho chiesto l’annullamento dell’ordine e non mi è arrivata neanche una mail di conferma. Risultato: soldi spesi, e anche tanti, il regalo per mio Marito non arriverà mai in tempo per Natale

I placed an order via Ferragamo Australia’s online site. I received an order confirmation mail and the bill amount was debited from my account immediately. A few minutes later, I received a mail stating that my order has been cancelled due to “item unavailability caused by the unexpected high demand on website, or the unsuccessful order placement when check-out.”
They claimed that the amount which was debited from my account is only a “pre-authorization” and the funds are supposed to flow back into my account within 5-10 days depending on my banking institution.
It’s been 50 days now and I have not received my money. Despite me sharing my bank statements and their team conducting an “investigation”, I have not been able to get my funds back!

Vorsicht!!!! Ein völlig ungetragener Schuh, nur zur Anprobe angehabt, ohne Gebrauchsspuren, wurde nicht zurückgenommen. Nie wieder!!!!