Salvatore Ferragamo Anmeldelser 

One of the worst customer service online store. A so called luxury brand fails to have a good customer service, the lady didn’t even know what she was doing on the phone.. no priority for such a big amount of order, still my status is on submitted. No tracking not even dispatched its been 8 days. And there is no other way to contact them beside only the number they have given which takes them ages to pick up her name is Lin. Doesn’t know what to do. Live chat is worst, emailing them they don’t reply. I am still waiting for my order and I don’t know what to do

I needed a pair of shoes repaired for the buckle broke off both shoes. They quoted me a price of $185.00! Nearly the cost of a new pair. I was so outraged I had the sales person to throw them away.IM DONE WITH THE FERRAGAMO BRAND BECAUSE OF THIS EXPERIENCE

Pessima assistenza post vendita, ho ricevuto una borsa macchiata e ho tempestivamente avvisato il Customer care del problema. Dopo settimane mi dicono che il difetto non è imputabile alla produzione, addossando la colpa su di me!
Sconsiglio di acquistare i loro prodotti di pessima qualità.

Avevo un bellissimo foulard vintage 100% cotone, tramandatomi da mamma e tenuto con la massima cura fino a quando non è arrivato il momento di lavarlo. Indicazioni sull'etichetta HAND WASH ONLY. Il bordo rosso ha stinto ovunque. Foulard non più mettibile. Un'addetta del negozio di via Roma di Genova mi ha detto che avrei dovuto portarlo in tintoria. Anche presa in giro no però ...

I made an unfortunate purchase and returned the items in accordance with Ferragamo policies; on June 13, 2023, they received the goods and formally agreed to refund me; however, the funds never appeared on my VISA card. I filed a complaint, and they escalated it to send me a check; on July 11, 2023, they sent an email stating that my money would arrive by mail; however, as of July 31, 2023, I have received nothing. No emails clarifying what is occurring, nothing on my mail and I wrote to the customer service to ask the manager to call me for a response because your call center do not give you answer, I never hear back.

I can't believe Shein has a better system than Ferragamo to refunds; you seems to be the best but I had confirmed that you are not, in my life I will NEVER buy something from them again, at the moment for me literally you are a thief that do not want to return my money back.

It´s been 2 months already that I call them and write them daily to get my money back and they just response that they are re-escalating the case.

WORST COMPANY EVERY!! DONT BUY HERE!!!

I had a manufacturing issue with my belt that I bought two years ago. Suddenly the buckle got rusted which shouldn’t happen by any means which reflects the poor quality of the product compared to other brands and I believe this brand shouldn’t be considered as a luxurious or value for money product. The customer care or after sales team are really unprofessional and don’t care about the customer satisfaction as much as they do care not to consume any cost to fix an issue even if they will lose reputation or image and at the end and after a long journey of back and forth messages and traveling to the origin country of the brand to solve the issue. The result is 0 and i have to pay for shipping charge to return back my rusted buckle belt back to me same as is. I got all proof to show it for reference and i do advice everyday think well before dealing with such brand.

The famous Ferragamo product is “shoes”; however, the quality of their shoes are very bad. I can’t imagine the sole can partial came off. I have photos to prove it.

I have bought a pair of Nyx 30 patent leather loafers shoes from Salvatore Ferragamo Paris. After the very first wear off 45 minutes on the road, the front toe of the shoe frayed !! I sent email to customer on this and was told to send to local customer service. they said it was a wear and tear issue and could not replace the shoes! Should this have happened after one wear???? And from such expensive shoes??? And was not under warranty. It has passed 2 weeks and there is still no res from local Singapore and France Ferragamo.

There slides are too expensive just to be falling apart it’s only held together by glue this the second time this happen definitely will not be purchasing again from them

Non andate in corso Matteotti, perché vi imbatterete in un certo luigi che tratta male lo staff e scontroso anche con i clienti credo faccia il portinaio e si dà delle arie che sono imbarazzanti. Neanche il sig. Ferragamo che è una potenza si comporta come quell'individuo. Ferragamo prenda provvedimenti che perde soldi così. Il suo biglietto da visita è questo maleducato sig. Luigi? Per favore

Mi si era rotta la fibbia di una cintura double-face, l'ho portata da al negozio di castel romano dove mi hanno accolto con sorrisi e gentilezza. La riparazione è stata effettuata in breve tempo è non mi hanno nemmeno fatto pagare!

Do not buy from Ferragamo. They have an inferior return policy. I purchased sneakers for my wife for Christmas. She doesn't like them, and wanted to return them, but I bought them in early December and it was 37 days from date of order. They would not accept the return. DO NOT BUY FROM THIS COMPANY. There are many other reputable companies that sell high end products.

PS My wife went to a Ferragamo store and received much better treatment than I did through the phone. She was able to return the sneakers for a full refund.

I purchased a pair of shoes for $1500 at the actual retail store in Costa Mesa, CA but they did not have my size so they had it shipped to my house. They sent me worn and used shoes that I took to the store a few days later and are claiming I brought used shoes. Ridiculous blaming customers after sending them used and worn products? How can such nonsense be done by any corporation let alone a luxury brand like this? I will be filing a complaint and hope they look into this and get this resolved. The manager on site at the location was very rude and dismissive.

This was the worst experience ever inside a store. My mother purchase a coat yesterday, she wore it for 2 or 3 hours during the day. When she took off the 6200 $ coat , she notice her silk blouse was full of something that the coat was staining. We went in to the store and specially one of the ladies sellers was very disrespectful. We end up arguing about the quality of the coat . At some point she said, she was going to return the money but write a note and put us in some list that we were returning stuff , like if we were the kind of people that do this always. It was very disrespectful . When i told her how mad i was and how bad she is treating us she said to me, and i quote “now body cares what you are saying except yourself”. For me, coming from the hospitality service industry having an employee like that is unacceptable. That is not how you treat a customer. Specially when we were good customers Of this bran . But even if we were not , she was out of line. Probably she would be doing this for the rest of her life, because if she doesn't even know how to be a good seller and just to have simple manners, i don't think she will go to far in life.
Sorry but thanks to this kind of employees we wont be visiting one of this stores again

This company is a shower of rubbish - great product terrible customer services, awful delivery services and slow returns and refund policy. The worst part is they have a great high quality high end product let down by a poor customer experience, perhaps they should read the reviews below as many comments mirror each other.
A great product will only get you so far if the experience does not reflect the luxury experience expected when purchasing at this level.

Horrible company! I have basically the same review as another in here. I bought a pair of shoes and upon opening them I noticed that they were worn so I called and they asked me to send pictures which I did. After reviewing the pictures they agreed and offered me to return them with refund approved. I have it in an email. I returned them about a month ago and still have not received my refund. I have called over 10 times and they keep telling me that they received the shoes at their facility But they can’t tell who signed for them. How the hell is that my problem? Or management has to approve the refund. which I don’t understand why and they are taking forever to do it. I mean think about it, I returned the shoes, you receive them, so why not just refund me. How is it my problem that you don’t know who signed for them. I really don’t care who the heck signed. NOT MY PROBLEM!! So now I have to call my credit card company and do a chargeback which my credit card Company will take care of. What a joke! I have never dealt with such an amateur company in my life. Shame on you!!! Scammers!

I can't believe that this is my worst online shopping experience. Bought a pair of shoes and while trying on the right shoe, it was apparent that it doesn't fit. So I packed it up Immediately and returned it. It's been more than a month. The company confirmed that they received the return but they do not know why the refund is not released by the headquarters, that is Italy. Beware, if there are issues with the product and you return it, you will nit get your money back. This was my third purchase and my last purchase from this setup. I can't believe that a world renowned company has such poor customer service.
Update: They refunded when i started a claim with master card and this is the exact words the CS executive used "Since you are getting impatient, we will offer you the refund. About 40 days after i returned it.

Literally the worst ever, most shocking experience I have ever had ordering online. I ordered a gift for my husband and wanted to check on the delivery so I wrote to their customer service. They wrote back saying they have no idea when that order is going to be delivered. I waited patiently for two weeks, for three weeks, still no delivery. I wrote again and said please let me know when my order is going to be delivered. No answer at all. I called the customer service line and a woman picked up and I asked her if she knows where my order is and she said that she had no idea where it was but it was in process. So I said do you know if it’s going to arrive in a week, two weeks? Three weeks? A month? A year? She said I have no idea. I said can you cancel the order then? She said no it’s been processed. And I said but it was processed on the day I ordered the product. I have no idea of when I’m going to get this gift for my husband. She said there’s nothing I can do about it and you can’t cancel the order. So I said should I just call Visa and have them deal with it? She said I guess you can. I said can I talk to Manager? She said it doesn’t matter if you do they’re not going do anything for you just like I’m not going to do anything for you. So I called Visa and you’ll never guess, the woman I spoke to on the phone had pushed through the charge on my credit card literally the minute I hung up with her. She actually tried to block my canceling the order through visa. I will handle this issue through Visa, but I will never, ever buy another Ferragamo product. Ever.

Worst online shopping experience. Takes forever to dispatch, ferragamo used to send the shoes with TNT, however now they default shipping option is Australia post with the most budgeted option that takes 3 weeks from Sydney to Perth. Considering the price of the shoes, this is pretty rude.
This is one of the best shoe brands and they can't be replaced, hence the website can afford to be so poorly organised.

Terrible customer service for US and Canada. Absolutely useless and unfriendly.