Salvatore Ferragamo Anmeldelser 

Very bad Customer Service and after sale.Low quality with high price.

Ordered an £800 pair of loafers, gold insole with gold Ganichi ornament.

Loafers arrived with a silver ornament, returned for exchange since they admitted to making a mistake.

Upon confirmation by the warehouse 11 days after arrival they claimed the ornament is the correct colour and I have made a mistake.

The official statement was that the photos don’t show a true likeness to the colour?

(The shoes are only available with the gold sole and ornament in black, the brown shoes feature silver insole and ornament.)

Why would the insole be gold to match the silver?

After just under 30days from the purchase date the refund has been initiated instead an exchange.

Could not escalate the call or file a complaint, I cannot express enough that you should not spend your hard earned money with this company.

Phone operates laugh when expressing your annoyance with the company, considering their weekly wage is probaly half of what these shoes cost I find it rather insulting, especially the “we understand how this is frustrating for you”.

In summary, totally avoid this company especially if you want a gold ornament!

I’d give zero stars if I could. I placed an order for some shoes,second pair I ordered from them in as many weeks, mind you. No problem with the first order. The second order was for an upcoming event so I requested and paid for next day shipping. I received the shoes five days later, thus missing my event, so I returned the shoes. Although I received a refund for the shoes themselves, I was not provided a refund for the expedited shipping, even though II had previously called and requested it twice in the previous two weeks. After calling a third time to request it, I was 1) conveniently disconnected and 2) after calling a fourth time I was told that the refund for the shipping was never processed, even though I was told on the previous attempts that it was being requested. Now I am being told it will be another two weeks before I am refunded. This company is supposedly selling a luxurious item with a premium. The service is not anywhere close to what it needs to be.

I wish I could them 0 stars.

I had a very disappointing experience with Ferragamo. I ordered a product worth over $500, but due to some issues, I decided to return it. I initiated the return well within the allowed return window and followed all the return instructions properly. Despite that, they refused to accept the return and denied issuing a refund.

To make matters worse, they shipped the item back to me, and then reclaimed the item while it was still in transit, creating a complete mess of the process. After that, they went completely silent — for over two weeks, there was no update on my order, no refund, and no communication on the status of the item. Its been over two months now and I still do not have my product with me.

I’ve tried reaching out multiple times via calls, but their customer service has been utterly unresponsive and unhelpful. For a company selling premium products, the customer experience is shockingly poor.

This entire experience has been frustrating, time-consuming, and frankly unacceptable — especially for a purchase of this value. I would strongly advise against buying from Ferragamo, especially if you expect basic accountability, professionalism, or post-purchase support.

I want to warn anyone considering Ferragamo: this brand is a disaster when it comes to quality and customer service.

I have been a loyal Ferragamo customer for over 10 years and used to love the brand. I trusted their craftsmanship and service, but something has changed—and not for the better. If this is how they treat a long-time, high-spending customer, imagine how they treat everyone else.

A few months ago, I purchased eight items in one day, spending thousands of dollars, believing I was investing in quality. Big mistake. Three of the shoes I bought had major manufacturing defects—stitching coming apart, glue visibly seeping out, and scratched leather.

I immediately contacted Ferragamo for a refund, as stated on my receipt for defective products. What followed was one of the worst customer service nightmares I’ve ever experienced:
• They refused to refund me despite their own policy.
• They made me jump through endless hoops—demanding pictures, emails, and inspections.
• Because I bought the shoes in Qatar but live in Switzerland, they initially told me to fly back to Qatar just to have them checked. Absurd for a so-called global luxury brand!
• Then they claimed they needed to send the shoes to Italy, delaying the process even further.
• After relentless follow-ups, the store in my country finally accepted them, but I still had to chase them constantly—sending multiple emails, photos, and reminders.
• Every time I called or emailed, I was passed to a different person who knew nothing about my case, forcing me to explain the entire situation over and over again.
• Staff were rude, dismissive, and condescending throughout the process.

I fought for a refund for over two months. Only when I escalated the issue to Ferragamo’s C-suite did they immediately process my refund—but only one person out of the many I dealt with ever bothered to apologize.

This entire ordeal shows just how poorly managed and untrustworthy Ferragamo has become. I keep hearing about their declining product quality, and honestly, it’s no surprise their stock price is tanking.

Luxury brands justify their insane prices by claiming to offer superior craftsmanship and service—but Ferragamo fails miserably at both.

If you’re thinking of buying from Ferragamo, don’t waste your money. There are many brands that actually stand behind their products and respect their customers.

J'ai acheté deux drivers sur le site de Ferragamo France, les deux étaient en soldes,et les deux étaient non conformes. Après avoir contacté le service client ils se sont proposé de me rembourser. J'attends toujours la confirmation de réception de mon colis de retour. Les deux chaussures en soldes non conformes? Ferragamo vous mettez en solde des chaussures non conforme? C'est en faire avec votre politique de qualité ? Mauvaise expérience, aucun geste commercial. J'arrête là avec Ferrgamo. Je ne vous conseille pas cette marque.

I ordered shoes on January 6th, 2025, and was informed they would arrive by January 17th. However, as of January 20th, I still haven’t received tracking information. The order is still listed as ‘in process’ in the warehouse and hasn’t even shipped yet.

I purchased these shoes specifically for an international trip on January 23rd to attend a wedding, expecting reliable service. Unfortunately, this has been a terrible experience with zero accountability or timely updates. I will never buy from this brand again.

I bought patent leather shoes and wore them once to an event. And when it was time to take the shoes to have new heels made, my master said that I had strange stains on the leather on my shoes, which I noticed only then. Their origin, as the master explained to me, was a manufacturing defect. Since Ferragamo has a guarantee on shoes for up to 2 years, I immediately contacted them to make a replacement. But they refused me, since I (attention) had already worn them)))) and they can only do restoration by their master, but I will have to do the work to contact their master and shoe carriers 🤡🤡🤡. I recommend that Ferragamo representatives contact me as soon as possible to resolve this situation peacefully. Otherwise, I will have to leave this situation to Viral

Meine mehrfache und nun letztmalige Erfahrung mit dem Ferragamo Onlineshop bei welchem ich seit Jahren meist über €1000 im Jahr gelassen habe ist die: Bei Rücksendungen erfolgt die Vergütung teilweise nur nach mehrmaliger Aufforderung. Die Kontaktaufnahme hingegen gestaltet sich - offensichtlich gewollt - sehr schwierig, da keine mailadresse bekannt gegeben wird. Antwortet man auf die Bestellbestätigung erhält man die Nachricht, dass diese mail nicht gelesen wird. Letztlich wird man gezwungen in Mailand anzurufen. Dort erhält man dann auf Nachfrage eine "geheime" Servicemail. Diese wird aber genauso wenig beantwortet. Ferragamo hatte zum erneuten Male nur einen Artikel einer dreiteiligen Rücksendung vergütet. Eine weitere Rücksendung gar nicht bestätigt und behauptet diese nicht zurück erhalten zu haben. Ich müsse die Postzustellung via Versandbeleg beweisen. Alles unnötiger Aufwand und Hassle für den Kunden! Nachdem ich alles mit Fotos und Dokumenten bewiesen hatte, erhielt ich dann endlich mein Geld zurück. Kommentarlos ohne Beantwortung meiner Aufforderung zur schriftlichen Stellungnahme. Die Bitte um Austausch eines Artikel in in eine andere Grösse wurde schlichtweg ignoriert. Alles in Allem: Eine arrogante Firma, der dem einstigen Anspruch eines Luxuslabels in keinster Weise mehr gerecht wird. T. B.

My multiple and now last experience with the Ferragamo online shop, where I have usually spent over €1000 a year for years, is this: When it comes to returns, reimbursement is sometimes only made after repeated requests. However, establishing contact is - obviously intentional - very difficult because no email address is provided. If you reply to the order confirmation you will receive the message that this email will not be read. Ultimately you are forced to call Milan. There you will then receive a “secret” service email upon request. But this is also not answered. Once again, Ferragamo only reimbursed one item in a three-part return shipment. Another return was not confirmed at all and claimed not to have received it back. I have to prove postal delivery via shipping receipt. All unnecessary effort and hassle for the customer! After proving everything with photos and documents, I finally received my money back. No comment without answering my request for a written statement. The request to exchange an item for a different size was simply ignored. All in all: An arrogant company that no longer lives up to the former standards of a luxury label. T.B.

Ich habe im Dezember 2024 ein Weihnachtgeschenk für 300 Euro plus .... direkt im Shop gekauft.
Umtausch bis 31.1.25 zugesagt.
Super Qualität, schnelle kostenlose Lieferung aus Italien. Alles fein.
Wie das mit Geschenken so ist, passte die Größe nicht ganz zum Wunsch der Beschenkten - also retour.
Die Abwicklung war sehr einfach. Da ich mein Retourenlabel verloren hatte, bei Ferragamo in Italien angerufen. Freundliche Beratung (in Deutsch) und Zusendung des kostenlosen Retourenlabels per E-Mail.
Geld eine Woche nach dem Versand wieder auf dem Konto.
Ich werde gern wieder hier einkaufen

Volevo acquistare le scarpe sul sito e ho scoperto che adesso non accettano carte di debito ( ho Unicredit e anno scorso ho pagato con la mia carta),ma solo carte di credito o PayPal 😡. Abbiamo provato con la carta/c di mio marito anche non siamo riusciti. Terribile servizio. Allora conviene se Ferragamo lascia i suoi scarpe per se stesso.

I would give this a zero if I could. These shoes are not the same quality from previous years. The bow on one shoe fell off and was lost. Customer service was unbelievably rude and refused to help. They did give me the name of a repair shop. The shoes were returned from repair and the glue used to repair them did not keep the bow on. It fell off during transit. I took them to my own repair shop and they managed to sew the bows on. What has happened to this brand? They appear nice upon purchase, but then quickly show the poor workmanship that was done. I've worn these for years, but I won't purchase them ever again. Something drastically has happened to this company.

I brought my wife a pair of $995 ferragamo shoes for Christmas, I received them on November 20th. She opened him up on Christmas Day and realized they were the wrong size, but because the 30 day had passed 5 days earlier. Although it was a Christmas gift, they would not Allow me to return the unused item for a new pair. In the past i have bought many of their big-ticket items.
And didn't thinking twice, but now, with this, I'm very unsatisfied with the results and we'll think twice about spending that type of money with a company that has no leniency, especially towards the holidays. Also, mada, add, this would not have been an return, but simply an exchange for a different size and style at full price, so they would have lost nothing.

I had such a horrible experience, I went online to check the reviews and I see I am not the only one. They have absolutely horrible customer service. The date of my delivery changed three times. If there is an issue, you can not go to a local store, if you purchases online. They do not work with you, and unbelievably, make it hard for you, although you are a customer. This was a very draining and stressful experience, I do not recommend buying from them.

Né il servizio post-vendita né la qualità dei prodotti possono definirsi “luxury”.

Acquistata meno di un anno fa una cintura ed indossata solo per 2 eventi, ha iniziato ad ossidarsi a macchia di leopardo in più punti. La cintura, visto il prezzo, è sempre stata indossata in maniera maniacale e conservata allo stesso modo.

Il servizio clienti rispondendo solo dopo giorni comunicano che è dovuto all’utilizzo.

Quindi per Ferragamo è normale: un prodotto è da definirsi usa e getta già dopo tre utilizzi.

Avoid at all costs-As previously said if they are the last brand on this earth DO NOT BUY from THEM. It is an extremely awful experience. I ordered 2 shoes from them. It took ages until it arrived and now that I am returning back, it is stuck in the customs in Italy and they are not doing any effort to release them. On their return label their name is S.F. and no correct telephone number or details according to DHL to contact them. Customer service is very rude, they end the chat abruptly, they tell you they will deal with the issue and they won't. It is a scam like company. I am not sure whether they are doing this not to return the items back. They don't have a clear customs and duty certificates for DHL to know whether to release their items. I was doing customer service between them and DHL for more than a week now. I have more than £1000 worth item stuck. It has been a bitter experience with them. It is a pity I didn't check their reviews before buying. If you want to lose money and sit and burn your nerves for items that they don't want to release from customs and obviously not refund your money back, please proceed to their website. NO email, no telephone number and awful agents on the chat.

Adoro il brand , anche se il design scopiazza un pò dagli altri , il servizio fornito è a dire poco vergognoso , ho acquistato un paio di occhiali da sole che si sono graffiati , nel frattempo avevo buttato via tutto (scatola e scontrino perché non sono una che tiene nulla) , chiamo in negozio e in assistenza per sapere il costo di una sostituzione lenti senza ottenere una risposta , specie la ragazza dell'assistenza un'incpmpetente patentata , mi lasciano una mail da contattare che risponde dopo svariati giorni chiedendomi per 3 volte dati personali non inerenti (dove li avessi comprati e quando) gli rispondo il luogo , ma la data sinceramente no e poiche non ero registrata ( perché è una cosa che odio ) non riusciamo a risalire allo scontrino per la garanzia, da parte mia nessun problema voglio sostituirle pagando , mi richiedono per altre 2 volte gli stessi dati per in definitiva rispondere che senza luogo e data di acquisto non mi assistono. Ma che azienda di m...a è ? Vergognoso !!!! Con me hanno chiuso !

If I could leave 0 stars I would. This company is a scam. Bought two shoes and they were the wrong size. Wore them around the house for 10 mins and they would not return them. Then they told me they could not get ups to deliver them and I haven’t had the shoes or $ for two months. They have the absolute worst customer service in the world. All the girls there are worthless at their jobs. So sad and I’ll never ever ever buy anything from them again.

If I could give half a star I would. Worst customer service experience ever! Never again, not even if they're the last brand left on earth! I bought two pairs of the same shoes, one in 10.5 and the other in 11 as I wasn't sure of the right size for me and the store I went to didn't have those size.
10.5 fit, I returned the 11 and they rejected claiming it's been worn. All I did was try on the right leg. If there was anything wrong with the shoe, it was sent to me that way!!!! So appalling!

I was dealing with customer service about an issue with a bag I purchased a couple of years ago and this is the text I got back
"Hi Anti (not even my name),
This is Ruby from Ferragamo Westfield Sydney, hope you are doing well.
I just wanted to let you know that your bag bought 5 years ago, it's out of warranty, and we don't have this bag anymore, unfortunatley we can't help you out here ...".
I'm so disgusted at this response and even more so that it came as a text.
This was one of my favourite brands but I will never buy from them again!!!