Acting on behalf of Rowan Rose solicitors. Been communicating for 7 months now (when they reply). Am no better off than I originally was
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Se, hvad kunderne siger
My answer to this is simple - Because you demonstrate that you care that the PPI refund that is owed to customers are refunded. FastTrack Claim was relentless in their effort to see that I receive my... Se mere
Virksomheden har svaret
Unable to contact this company via the email supplied on their web page. Would like to retract the enquiry I submitted however there seems to be no way of contacting them via email. This has not fille... Se mere
Virksomheden har svaret
I gave 4 starts as I am still waiting for the outcome of the claim. However the rest 4 starts as system gives full support, the fact we receive a reminder we feel empowered, it is also easy and quick... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Check & Claim back PPI after the deadline using the legal route
Kontaktoplysninger
Storbritannien
- www.fasttrackreclaim.com
3,3
Middel
968 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast Track they aren't unless they want your money.
I found Fast Track very slow to act on the information given them, my PPI claim took over 2 years and they failed to claim on at least 1 account they were informed about saying it was part of three linked accounts. In fact it was a totally separate account altogether. By the time they responded it was to late to claim on that accountand the only action was a Plevin. Also I made a claim for tax back that I was entitled to and this took over a year, they wouldn't chase HMRC when more than a year passed. They do not update you on the progress of claims but immediately chase you for their money. I made enquiries through another company who made a claim and for that same year 2020/21 who stated I was due money back.
Subsequently Fast Track have written a very garbled message to me threatening to claim 36% plus VAT on that Claim that I haven't received as they are acting for me. Don't touch this one horse company with a barge pole. If I could give them 0 stars I would.
Interestingly enough I applied for my PPI claim through another company who charged 15% plus VAT Fast Track responded at 30+%plus VAT so the forms seem to go through a form of clearing house as this has happened twice! One company asked for me to finish the on-line form which I didn't and didn't authorise but another company picked up the request who I had had no contact with in a different area of the UK from the one I enquired with and and processed the claim taking some money from the resulting payout but were then forced to return it to HMRC as they had not been contacted or authorised by me. Now Fast Track want a portion of something I haven't had, they were very sarcastic. I may report the activity to the Ombudsman as HMRC are bemused by them especially as they claim to be acting for me without authorisation. They closed my Claim but state they are still on my file as authorised at HMRC.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Suzanne Worthington,
Thank you for your review and for providing further information when requested.
We have reviewed your account and are unable to agree with any of the allegations above.
The information you provided to us was acted upon very quickly as you engaged our services shortly before the PPI deadline, meaning if we had not have submitted claims quickly, they would not have been accepted by the lenders.
When you allege that FTR failed to claim on at least one account meaning you missed out on making a claim, this lender informed FTR of two accounts you held; one with a PPI policy attached and the other without. When they paid you a refund, they stated that the account with a PPI policy had two linked accounts, meaning that you had received a refund of PPI from all three accounts.
This lender has never made us aware of a third separate account and if there is an account they did not make us aware of, this is something you would have to raise directly with the lender and FOS if necessary, as lenders were bound under FCA rules to provide true and honest responses.
There was a delay in claims reaching conclusions in 2020 and this was because of the effect the Covid-19 pandemic had on lenders’ normal working arrangements, with some lenders operating their PPI teams with a limited staff or redeploying their staff completely for a period of time, although your claim was concluded within 18 months, and not over 2 years as you allege.
The initial tax claim you made was concluded within 9 months. We only contact clients when we have updates to provide but clients can contact us at any time and when you contacted us and were told that we were awaiting an update from HMRC, you were also told that HMRC would be chased, which they were. We have no record of you being told that we would not chase HMRC as you have alleged.
When we eventually received a response from HMRC, we were told that they had not updated us as you had engaged the services of a different company and we cannot be held responsible for this, as you were chasing us for updates knowing you had employed another company.
However, we have no record of the supposed garbled, sarcastic message you say was sent to you threatening to claim 36% plus VAT on a claim that you have not received.
Each of the tax claims you made through FTR have been after receiving marketing emails and text messages as you had not opted out of receiving such communications, and prior to submitting each of the claims, our T&C were displayed to be read and agreed to, including our fee structure.
As each of your claims were made directly to FTR, we cannot agree that any have gone through a “clearing house”, although as you have engaged the services of one other company to reclaim tax as well as FTR, you may have looked into others too as you refer to a company processing a claim and taking some money from it which they were then forced to return to HMRC as they had not been authorised by you, but this company was not FTR.
FTR have not acted without authorisation as you have alleged, as you have authorised us to submit several claims on your behalf and whilst you have stated that HMRC are bemused by this, as you have engaged multiple third-party companies to work on your behalf, HMRC should only deal with the latest to be engaged, so if they send a payment to another company, they should not be sending details of your tax records to any others, and we would recommend that you contact HMRC regarding this potential data breach.
Each of the allegations you have made will be responded to in further detail in the complaint resolution you will receive by email within the 8-week timescale set by the FCA, along with the supporting evidence to refute your allegations.
Yours sincerely,
Fast Track Reclaim
Your company made the whole process…
Your company made the whole process easy and straight forward for people to understand,particularly elderly people like myself. Thank you
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Meryl Dent,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Fast Track Reclaim
Keep updating
Yes it present the offer very well and it is user friendly.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear FREDERIC FEYLER,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Fast Track Reclaim
Yes absolutely fabulous idea 🥂🤝
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Andy,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Fast Track Reclaim
Carla responded to my query…
Carla responded to my query immediately.
Response within 48 hours.
Really impressed.
Thank you.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Sylvia Customer,
Thank you for your review.
We are pleased to read that you are happy with the service you have received and I will pass on your feedback to Carla.
Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
Bullied and badgered
I have been badgered for money from a claim that I have received yet. I work a very busy job. I was in formed I had got a refund, but I have to contact inland revenue to sort addresses (I have moved) since then I have been emailed and rang multiple times. I have been told that I have neglected to do my part and that will keep badgering until I settle the account. Their service leaves a lot to be desired
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Stephen Harvey,
Thank you for your review and we are sorry to hear you are dissatisfied with the service you have received.
This has been passed to our complaints department, who will log a complaint on your behalf and send an acknowledgment by email.
Yours sincerely,
Fast Track Reclaim
Application process is quick and easy.
It's good to know that people can claim tax that's rightly owed to them.Well done for informing thousands of people out there.
20. januar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Trevor Slater,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Fast Track Reclaim
Easy service
Easy to navigate and understand service
Simple questions and easy to submit answers
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Emma Callan,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Carla
Fast Track Reclaim
Good and easy to apply
6. januar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Alice,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Carla
Fast Track Reclaim
I'd like to give them no stars but this…
I'd like to give them no stars but this isn't an option. I used them 3 years ago for PPI claim. I succesfully claimed some money myself from HMRC this year. Without doing anything or knowing that I'd done it they've claimed a third for them.
I would advise avoiding them, but if you have then cancel the contract as soon as you've finished a claim or they'll take a third of anything in the future as the contract has no end date.
To add further insult they emailed me to say "Great news, we obtained a refund....."
3. januar 2024
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Jerome Wareing,
Thank you for your review and for providing additional information when requested.
We are sorry to read that you are unhappy with the service you have received, and in order to fully look into your concerns, a complaint has been logged on your behalf and we will be touch by email.
Yours sincerely,
Carla
Fast Track Reclaim
Legal Con artist claims company!!
UPDATE:
So now your responding with lies. If you stated that you won this so called PPI from blackhorse, where is the payout you sent zero proof to show that you actually won the case.
Financial Ombudsman couldn't help as I stated due to the length of time i.e being back in 2019/2020 which is why they couldn't pick up this case.
You then advised that you can't contact them which makes no sense as that's the point of using your services to make sure we actually get paid out.
No matter how you try to explain your side, you enforced myself and many others to pay for a service you failed to fulfil when they have never received the money back from the claim.
If you look at all of your 1 star reviews, you would know that you are literally going against your fake "no win, no fee" statement so refer from your lies as many others like myself have been forced to now pay for something we've never received.
Your Google reviews are 1.8 and are all negative, this is where this review site fails as it protects companies like yourself.
Now I'm being asked to remove certain "wording" as it might be defamatory but were trying to protect a company that has forced a customer to pay for something they have never, ever received or be left with a ccj which in my case was both.
I received a ccj (without notification) and then had to pay so that it can be removed hence the lose lose situation.
I've tried to battle this company and their solicitors Joseph James Law and I've lost big time to the point I'm now left to pay their fee for something I have never ever received and have advised them millions of time of this... But they insisted that the fee is still owed even though I've never been refunded from the claiment they "supposedly" reached out to.
I even tried to reach out to the claimant who advised they have no record of ever being contacted from FTR and checking their accounts of mine (which has been closed since 2006 - 2008 that no redress is due. I quoted the reference number from FTR and they said this doesn't exist. To be honest, speaking to the claimant was just as difficult as dealing with FTR/Joseph James law as I requested them to send this in writing so that I can forward this to FTR but nothing.
When I say I have battled, I have gone to financial ombudsman and they couldn't help because by the time Fast Track aka Quickly finance sends their invoice, its already pass the 8 weeks so they can't step in (which is part of FTR con I bet). I then reached out to a solicitor with a lot of back and forward where they kept saying they've not had any contact to the point my solicitor said, as they have now sent off for a CCJ against me, it will cost me more money to pay them i.e £2,000 so it would be easier to just pay FTR/Joseph James their charge and to request that all ties is done.
It makes you wonder why or how can a human being work for such a company to chase people down for money that isn't owed but their small printed terms and conditions ropes you in which goes against their bold "no win no fee" and if I did win and received this refund, I would pay the fee to have this nightmare over and done with since 2021.
So my advice about the "no win, no fee" is a load of rubbish and as you can see, they do this to many others so please, PLEASE read the 1 star reviews before reading the 5 stars as you don't get a 1 star for no reason meaning there must be something wrong... Learn from my big mistake that I have to now pay for!
20. december 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear stu24pot,
Thank you for your review and for providing additional information when requested.
Please note that Fast Track Reclaim (FTR) does not pay for reviews on this platform or any other.
You engaged the services of FTR in the summer of 2019 to look into a number of lenders, including Black Horse, with whom you said you had previously had a loan, who upon receiving the complaint logged on your behalf, confirmed that you had paid PPI on a loan and provided details of this, including the account number and the dates the policy was active.
They should have provided a copy of their final decision to us when it was issued but they did not and instead, we were notified that they had upheld your complaint and paid a refund to you almost 18 months after the date they advised this had taken place.
Lenders are duty bound by rules set by the Financial Conduct Authority (FCA) to provide honest and truthful responses to us and we act in good faith on the information they provide.
If a lender had given us incorrect information, they would correct this when it was highlighted to them, for example if a lender gave us an account number of a loan they you said held but when the complaint was investigated they found the loan was in someone else’s name, they would tell us.
We informed you of this and advised you to contact the lender if you had not received the refund, but you stated that they would not give you any information as you could not pass security when you called, and you were advised to try again using the addresses you initially supplied to us as it would have been under one of these that they identified your lending, but you said you would not be contacting them again.
The complaint you made to us was not upheld but you were told that you could escalate your complaint to the Claims Management Ombudsman (CMO) within 6-months of the date of the complaint resolution, and you were given their contact details, but you did not attempt to escalate your complaint until 19 months after the complaint had been resolved and this was the reason that the CMO would not accept it, not because of the length of time it takes to issue an invoice as you have alleged, which has no bearing on their process.
When the contingency fee was not settled at the end of the collections process, it was transferred to our solicitors for further recovery action and from this point, we have no further input into the case.
Although you initially stated that the lender would not speak to you as you could not pass security, you later advised that they would speak with you, but they had no record of being contacting by us, however, this is false and you have been provided with the evidence to refute this.
If the lender is making false statements which are easily refutable with information provided as you allege, you can contact the Financial Ombudsman Service (FOS) who may look into this on your behalf.
You have repeatedly been asked to get a letter from Black Horse to prove what you allege you have been told that you never received a refund from them and that they had not contact from FTR, but you have failed to do so.
Earlier this year you repeatedly stated that your solicitor had been in touch with us, and you had proof of this, however, we have never received any contact from a solicitor acting upon your behalf, and you failed to provide the evidence of this when it was requested.
You did give the name of the firm of solicitors who you stated you had instructed but when they were contacted, they could not confirm or deny that you were a client of theirs, which would not have happened if they had contacted us on your behalf.
Yours sincerely,
Carla
Fast Track Reclaim
One of the worst companies I’ve used
One of the worst companies I’ve used. I made a claim in 2022 did not realise that any other claims made by myself. They will just put an invoice in and charge me. They admitted on the phone that they had done No work on my latest clam but will still be charging me even though I did it all and they did nothing. doing in on the gov site is easier then fast track. if you’re with them make sure you cancel. As they will be putting invoices with every clam made in the future.
19. december 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear David Walsh,
Thank you for your review and we are sorry to hear you are unhappy with the service you have received.
As explained in the call made to you by the manager of our payments team on the 21st December 2023, when you engaged our services our terms were displayed on screen to be read and agreed to, and our contact details were given if the prospective client had any queries or needed additional help, however, we cannot be held responsible if a client agrees to these without reaching out to us if they do not fully understand what they are agreeing to.
The requested fee was waived as a gesture of goodwill in view of your circumstances, and you will not receive any further contact regarding this matter.
Yours sincerely,
Fast Track Reclaim
Simplicity
The whole process was obviously designed to make it easy for users
18. december 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Michael Colwill,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Fast Track Reclaim
Fabulous service
9. december 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Anne Bonner,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
Scammers
I have blocked this scam company from calling me. But I'm getting a text everyday with no number just fasttrack as sender. I have called and called asking them to stop. I have reported them to the tps service and trading standards. Its a scam company then try to bully you to use then threaten you when you need to pay them anything. KEEP AWAY FROM THIS COWBOY COMPANY!!!!
1. december 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Paul Taylor,
Thank you for your review and for providing additional information when requested.
You have received text messages from us as you are a previous client of ours, and you had not opted out of receiving marketing communications.
Having searched our call records, we have not attempted to call you since June 2020 and over the last month, you have received 4 marketing text messages, but you have not received text messages everyday as you have alleged.
We have not received a call asking that these messages stopped, as if you had requested this, your details would have been removed from our marketing list.
You have not been bullied or threatened as the marketing text messages you have received were only to make you aware of a new service we offered.
Should we receive any contact from TPS or Trading Standards, we will fully co-operate with their investigations and provide them with the evidence of what has been sent to you, as well as when and why.
Your details will be removed from our marketing list and if you wish for your details to be deleted from our systems, you can request this by emailing privacy@fasttrackreclaim.com.
Yours sincerely,
Fast Track Reclaim
Very efficient
30. november 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Paul Watkins,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
It was very Easley done
26. november 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Tony Marshall,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
CON CON CON KEEP CLEAR SCAM
BULLIES!
I don't know where to start with this company . In 2020 I made a claim for PPI which was paid to me .I received a bill for services which I paid a few day later.
For 3 years I have received demands for money I have paid to the company . I have been receiving countless demands from Joseph James LS ltd . I refused to pay as I do not owe them anything .Last week bailiffs called at my house with a court order to remove goods. I was at work and my young granddaughter was intimidated to pay bailiff nearly £2200 out of her own savings, crooks . To top it off I have another demand for £500 for services not received and still receive endless calls from rude unprofessional agents saying I am due tax rebates. I will be now taking legal advice to reclaim money paid to bailiff from this company and compensation for the stress caused not only myself but other members of my family .
26. november 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear j m Horst,
Thank you for your review and for providing additional information when requested.
After engaging our services in mid-2019, you received a refund from one of the lenders in early 2020 and settled our fees for this almost 3 weeks later.
In late 2022, we were made aware that another lender we submitted a claim to on your behalf had paid a refund to you in mid-2020, but we were not made aware of this at the time by either the lender or you.
An invoice was then issued in line with the T&C you agreed to, but this was not for a fee you had already paid, and you have not received payment demands for 3 years.
When this fee was not paid, it was transferred to our solicitors and a judgement was obtained when no contact was received, and bailiffs were instructed when the agreed payment plan was not adhered to.
The bailiffs’ report states that your daughter made the payment to them and if you have any concerns with the conduct of the bailiffs, you should contact them directly.
Yours sincerely,
Fast Track Reclaim
Quick and helpful service
Quick and helpful service, happy I applied
23. november 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Dave,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
Easy good to do
23. november 2023
Uopfordret anmeldelse
Besvarelse fra Fast Track Reclaim
Dear Hayley Winfield,
Thank you for your review.
We are pleased to read that you are happy with the service you have received. Please do not hesitate to contact us if we can do anything for you in the future.
Yours sincerely,
Chris
Fast Track Reclaim
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