Fantatisk oplevelse at handle på denne website. Jeg bestilte en taske som skulle sendes fra Japan, fik besked om at den ville ankomme d.30/12 men var her allerede d.28 og var som forventet i super læ... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rigtig god oplevelse at handle på Farfetch. Nemt at bestille og ordren var hurtigt fremme jeg bestilte samme vare i to forskellige str. da jeg var i tvivl, sendte derfor den retur som ikke passede. De... Se mere
Virksomheden har svaret
Min Macintosh-frakke ankom efter få dage og i forventet god kvalitet. Dog blev jeg af Farfetch stillet i udsigt at den ville ankomme tidligere - på en dag, hvor jeg derfor arbejdede hjemme og ventede... Se mere
Super god service. Hurtig til at ekspedere, tage returvarer tilbage og tilbageføre penge ved retur. Største minus er, at UPS ikke leverer som aftalt. Der er aftalt hjemmelevering. Vi er tre mennesker... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Kontaktoplysninger
Storbritannien
- customerservice@farfetch.com
- www.farfetch.com
4,1
God
64 t anmeldelser
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Kedelig oplevelse med UPS
Super god service. Hurtig til at ekspedere, tage returvarer tilbage og tilbageføre penge ved retur. Største minus er, at UPS ikke leverer som aftalt. Der er aftalt hjemmelevering. Vi er tre mennesker hjemme på leveringsdag men alligevel kommer der besked fra UPS om, at vi ikke er hjemme, og st pakken kan hentes i pakkeshop. Det er ikke første gang UPS gør dette.
4. april 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Birgitte,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
Regardingt he courier constraints, I am truly sorry to hear that there are some recurring troubles with UPS in your area. We'll pass on this feedback to the relevant teams.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Its was good
18. marts 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Mathias,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
God og hurtig ekspedition og levering
God og hurtig ekspedition og levering
Samt god Tracking system
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Annemette,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will reply in English.
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Bedt Service
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Jamal,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Easy and Quick ;)
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Camilla,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Customer service is really Good.
Customer service is really Good at finding solutions🥰🥰
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Allan,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Fantastiske varer
Fantastiske varer, hurtig levering... Så kæmpe anbefaling herfra :)
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Louise,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Banditter af værste slags
Update to reply: NO YOU DON'T WANNA HELP. DON'T YOU THINK I'VE ALDREADY DID THAT?? YOU REFUSE TO HELP!!
Jeg fik mine oplysninger opsnappet på dette site. Siden har nogen købt for næsten 7000 kr på mit kort. Og tænk en gang. Jeg ringede meget kort tid efter at jeg opdagede hvad der var sket. Og de havde allerede sendt ordren og kunne ikke stoppe den? Svindel og humbug. Jeg arbejder selv indenfor transportbranchen og når jeg sender en aflysning på en ordre, ved min chauffør dette med det samme. Denne ordre var afsendt minutter efter at pengene var trukket? Når man ellers bestiller noget fra dem, går der lidt tid inden ordren er bekræftet. Siden skal der plukkes og pakkes, inden den bliver afsendt. Men ikke denne her. Den var klar til afsendelse i det øjeblik pengene var trukket fra min konto..... De ville bare have mine penge. De har endda indrømmet, at det ikke er noget jeg har bestilt, da det tydeligvis ikke er på vej til mig. Men de penge er bare mistet og de er glade. Op i r.... med kunden der er blevet bedraget
30. december 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi A.B.,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you prefer contacting us directly.
FARFETCH
Besvarelse fra Farfetch
Hi Lucille,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Hæver penge for ikke-købte varer
Bestilte et par sko til over 6000 kr som straks bliver annulleret, da deres ene samarbejdspartner ikke havde dem på lager alligevel (fair nok). De vælger dog at hæve pengene for skoene som aldrig er blevet sendt. De kunne have sendt dem fra en anden partner (som havde dem på lager) eller have undladt at hæve pengene... Har aldrig oplevet noget lignende hos andre forhandlere.
19. december 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi MC,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you prefer contacting us directly.
FARFETCH
Alt fungerede præcis som forventet.
12. december 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Anders,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Altid en fornøjelse
Absolut bedste sted at handle🙏🏼 har nu handlet hos dem i 5 år og køber altid mit tøj hos dem da deres service og produkter altid er af højste kvalitet. De er afgjort ikke de billigste men det gør ikke noget når de er de bedste
10. december 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Jakob,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Købte en valentino taske
Købte en valentino taske, er mega glad for den! Med den modtog jeg også et sæt med en kjole og høje hæle sko fra en anden side.. rigtig pænt sæt, jeg glæder mig til at komme ud og prøve!
3. november 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Sara,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Helt igennem ELENDIG oplevelse
Helt igennem ELENDIG oplevelse! Jeg har købt et par meget dyre valentino sandaler, de er sendt fra Italien, butikken i milano. Jeg har vitterligt kun haft sandalerne i 3 måneder, og så går de i stykker! Jeg reklamerer derefter meget hurtigt til Farfetch, jeg har både æske, stofposer, kvittering osv., som jeg sendte på billede til dem - de krævede billede af bunden af sandalerne, hvilket de fik, hvor de kunne se, at jeg havde brugt dem meget få gange! Jeg returnerede sandalerne deri som Farfetch anmodede, hvorefter der er gået 3 MÅNEDER før jeg hører fra Farfetch igen - valentino mener det er almindelig slid og ælde. EFTER kun at have ejet sandalerne i 3 måneder!! Så mener de simpelthen, at jeg har slidt skoene op! Det er helt igennem uacceptabelt, så dyrt et brand, og alligevel helt igennem elendig service, både af Farfetch og Valentino. Vær ekstrem påpasselig med at købe igennem Farfetch! De har ingen forståelse for deres kunder og de mange penge, man bruger derinde!
27. september 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Elian,
Apologies, as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you prefer contacting us directly.
FARFETCH
Hurtig levering
5. september 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Fabian,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will replt to you in English.
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Gode varer og fin indpakning
11. august 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Tina,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Very good service😊
10. august 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Bettina,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Hurtig levering
17. juli 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Kim,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!
FARFETCH
Jeg har bestilt 2 sweatshirt Island…
Jeg har bestilt 2 sweatshirt Island Stone . Jeg har opdaget at jeg har valgt forket størrelse.
Jeg sendt mail kort efter bestilling hvor jeg vil annullere min bestilling.
Jeg fik svar dagen efter at de har annulleret 1 sweatshirt , så svarer jeg mailen tilbage at begge sweatshirt skal annulleres men jeg har ikke fået svar tilbage.
Så fik jeg en mail idag at de har sendt en sweatshirt og den er på vej.
4. august 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Kunde,
Apologies as we currently don't have any Customer Service Support in danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We see that a member of our Customer Service team is already looking into this issue for you. We’ll gladly share your feedback with our teammate to make sure that the proper care and attention are given to this case.
FARFETCH
De er fine nok så længe alt går godt
De er fine nok så længe alt går godt. Jeg bestilte et par Stone Island shorts til 1800 kr!!!! De gik i stykker efter 3 gange på, jeg havde ikke haft dem på mere end 3 gange. Ikke engang vasket dem. Så hvis i vil handle her, så tænk lige over at hvis der sker noget, så er der ingen hjælp at hente. Elendig service! De tager op til 45 dage for at gennemgå en sag. Har aldrig oplevet noget lignende. Jeg har været 45 dage nu. Elendigt hele vejen rundt! Handler aldrig hos dem igen!
30. april 2023
Uopfordret anmeldelse
Besvarelse fra Farfetch
Hi Simon,
Apologies as we currently don't have any Customer Service Support in Danish. Therefore, we will assist you in English.
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We see that a member of our Customer Service team is already looking into this issue for you. We’ll gladly share your feedback with our teammate to make sure that the proper care and attention are given to this case.
FARFETCH
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.