Famous Footwear Anmeldelser 

"My experience at this store was awful. The cashier made me feel embarrassed, as if I couldn't read English or follow simple instructions. It was incredibly upsetting, and I left the store feeling overwhelmed with anxiety. I will never shop here again." The store is in GUILFORD LOCATION.

My name is Laura Daley Adamczak and I would like to raise a complaint against the entire famous footwear company. I was supposed to be paid direct deposit 8 weeks ago.
On November 8, which was payday, I did not receive my direct deposit for the 6th time
As of today, November 14, 2024 I have still not received a phone call explaining what the hold up on my check nor have I received a paycheck in the mail. I’m also owed another four days of work and heaven knows when I’m going to be That I have called human resources and been given the runaround the Better Business Bureau and the Department of Labor are now involved and the manager Ashley Paris is responsible for the entire situation

I will continue to reach out to human resources and I will continue to wait on the mail
This is the 21st-century. I really don’t know what the problem is except for incompetence on the managers part.

It is now the end of October 2024, and I purchased a pair of New Balance shoes at the Famous Footwear store in Sacramento in early July to receive the shoes from corporate by mail because they were not in stock. Corporate said they were out of stock, so I went to the Sacramento store for a refund, but they said I had to get a refund from corporate in St. Louis. In September, St. Louis sent me an email saying that if I didn't get the check they sent (which I didn't) me that it might take 8 weeks for them to send it again. They also offered a gift card, which I finally accepted in October. When I went to redeem the gift card by purchasing two pair of slippers that I didn't need, the cashier and manager told me there was no money on the card. They gave me corporate's phone number, which I called, and a woman told me that people have been illegally charging on Famous Footwear customers' gift cards and that they would call me back. They haven't yet, and I don't expect them to.

This week I have ordered twice from famous footwear because the first order was placed. I never received confirmation email nor did I receive an email saying it was canceled so because I never received emails I start inquiring... People on the phone are lazy and make zero effort to make a customer happy. Now I've placed another one and I truly believe it was a big mistake because the same thing is happening. No confirmation email. When I phone they resend it. I still don't get it and the person on the phone is lazy and programmed to say certain things to a customer with no personal service... Not a happy customer 😔

The customer service at the Woodinville Wa. location was excellent. They found exactly what I was looking for at a great price.

So far its a huge no. I made my order september 30th.. it is now october 8th and they have not been shipped but my card was charged. I had emailed them 4 days ago and no email back. Today I contacted them via their website so hopefully someone gets back to me. If they end up cancelling and im not able to order these elsewhere im going to be extremely displeased

***UPDATE**
So they finally emailed me back that they have cancelled my order due to stock issues on the 30th so same day apparently and I should receive my refund in 3 to 5 days. Its been 8 or 9 at the time of them sending the message and nothing is there. Not sure what to do because its a bank card that can be used online as a visa but not a CC. BEWARE !! Waste of $200 that I didnt have..I checked the website and im still able to order the shoes in the size thst isnt available so im assuming they do this ALOT.

**UPDATE*** SO I got an email today october 9th stateing they received my order and I will receive an email when it ships.. I got that email september 30th when i originally ordered the item that had been cancelled because of stock..so Ive been charged AGAIN for something that has been cancelled and done with..what is going on..how is that legal to do?? $400 now and no shoes .. there goes my boots and groceries !

**UPDATE** I contacted them AGAIN..I keep getting the same message.. " so sorry your order has been canceled october 30th your refund should be 3 go 5 days.. its oct 11th.. I was charged twice and still have not received any refunds or any other email besides the same thing over and over..I ordered a pair of boots from tootsies and they are sent already a day later..will post a review for them once i receive the product but extremely quick shipping :) STAY AWAY FROM FAMOUS FOOTWEAR GUYS!! I would give them a 0 if I could..

Emma at the Apple Valley Mn store went above and beyond to find the right shoe for me. I have planters fasciitis and find it difficult to find the right shoe. I think Emma brought about 10 pairs to me while I sat comfortably and waited. Emma finally found the right fitting shoe for me. Thank you
Ellen Burnsville Mn

Advertised Buy one get one 50% off. However it only applied to certain shoes, which weren't marked so I had to have a store clerk go around with me scanning each shoe. Boxes were filled with mismatched shoes (sizes & styles.) Ehen I finally got a matching style that was also 50 % off, I found out that I couldn't get the discount because my full price shoe had to be more expensive than the half price shoe. (My full price shoe was $2 less.) However, on the store, the sign indicated it was actually more but then it was discoveted that the full price shoes were not shelved in the right place, so the sign didn't match the skew. I put both shoes back and left. Taking advantage of an advertised sale should not require that much effort & the customer service was awful.

My name is Mimi. I ordered a couple of shoes from them two weeks ago. One never came, one was the wrong item and the third one already started to peel after only 3 days of wearing them. All items were brand names, Nike, Addidas, Sketchers. And they were all for my kids. The sketchers cost around $65 for a 5years old. She only wore them to school 3 days last week and they are already peeling. That is completely insane. I have never experienced anything like this before. I wish I could attach pictures

They advertise bogos then don't even post or mention nikes,and other shoes are not included, false advertising and a rip off.

I had a bad history but everything was taken care of. I got my $100 gift card and ordered new running shoes. They arrived in 2 days and I LOVE the shoes!! I might get a credit card.

never got my refund for my return also never received the supposed free gift card they said i would receive other day, terrible support take forever to reply and ignore me multiple support tickets sent do not recommend

Less than 1 star actually. They sent me a dirty display pair of shoes in half a shoe box. Charged me more than the clearance price sticker on the box. When I called, no apology or offer to rectify. Returning item and will NEVER purchase from them again.

Would give 0 stars. when I pay from brand new sneakers I expect brand new sneakers especially for the price. I purchased shoes recently and you can clearly tell they were already worn and returned. I called the local store and the representative told me I could bring them in and they would clean them. How about a new pair like I thought I was purchasing. Buyer beware might as well shop at a second hand store since they will ship you second hand items.

I went to get shoes and take advantage of the BOGO 1/2 off sale. Once we got to the register I was told that one of the pair needed to have a blue dot and the other had to be on clearance. The sign in the store and on line DID NOT state this. I explained it to the cashier and he just shrugged. I have been a customer for many years, but not anymore. False advertising or bad business practice?? Either one there are too many other honest businesses that sell shoes to bother with this company again. Shame on you!!

So unimpressed. I placed my first order for a pair of shoes that were on clearance but showed still available in my size. I kept checking back to find for almost a week that it hadn't shipped yet. A day later they email saying my order was canceled due to low inventory. I complained and they said I should place my order again. Then I see thesame shoes advertised on their website for $2 less so I ordered again and it showed stull available in my size. Kept checking again and emailed because it hadn't shipped yet. They told me it hasn't been canceled but the shoes are on back order so it may be a couple weeks before they ship. No email saying they would be linger to arrive until I complained. Then 2 days later they cancel the order for the second time. When I complained again they just sent a discount code. Definitely not buying from them in the future. If I could leave zero stars I would have. I would have waited for the back order to ship.

A little over a week ago, I went to a famous footwear store to look for new shoes and I found a mostly white pair of nikes that I really liked. The pair in my size they had available there was completely stained in red, though, and the staff said that I could make an order for delivery. It all went smoothly until I received the shoes, which were in a wrong size and completely stained in the same bright red. It's obvious it was from the cheap dye all over the terrible delivery packaging. I was able to get most of it out but not all of it, and I'm really disappointed.

I am disappointed in the way my items were shipped to me,. One pair was in a box that was smashed and small,. was not even the box the shoes went in. Box was taped to make sure shoes did not fall out.. The second pair was in another smashed box with no lid. Was just thrown in and covered in the red bag that Famous footwear uses. These shoes were a gift for two different people . How can you give someone a gift like this. I have tried to call in. Recording starts off says a 10 minute hold time but gradually gets higher. Which makes no since. I waited over a hour before hanging up.

The website says

WANNA TALK?
We're here to listen.
No matter what you need, we're here to help.
CALL US
1-800-969-7500

But how do we get to talk to someone. I needed these gifts like tomorrow and now I have to purchase something else. Also I order online because I lives miles from a location and I have no way to get to the store.

So I give it another try and I call in and put the phone down and wait for a answer. After 42 mins a lady answers and basically tells me she will report the incident but really cant do anything, I do not feel confident in reordering from Famous Footwear.

I’m very disappointed and famous footwear credit card first of all it took almost 3 months to get my card. Had to go in the store to make payments. It’s very annoying then they gave me a late payment..

The staff at the West Chester OH were not helpful at all, I asked for help finding walking shoes and tennis shoes, they pointed and said "they are over there" I was interrupting their personal conversations, imagine that !
Absolutely No customer service, no help, awful experience. Will not be going back.