Famous Footwear Anmeldelser 

The 1st pair of sketchers I ordered from famous footwear on line were a store sample pair. The bottom on the right shoe was obviously dirty. I returned them to a store. The person at the front desk returned the used pair and reordered me a new pair. The new pair arrived with the lid of the box ripped off and missing. The shoes again looked like a floor sample already been broken in. This is the last time I will order anything from famous footwear.

So far everyday I get a message saying «your package will arrive tomorrow" then tomorrow comes and the same message. Lesson learned, never again. I'm really disappointed, I've always gotten my shoes from here.

Famous Footwear is so scammy. The sign next to all the shoes said: ‘BOGO 1/2 Off – Buy one item, get a second item of equal or lesser value for half price,’ so I spent an extra half hour hunting for a second pair to make the deal worthwhile. At checkout, the (very nice and helpful) salesman rang both pairs at full price and then told me the BOGO only applies if you have a coupon. If the deal requires a coupon, why plaster BOGO signs all over the store without making that crystal clear? It's intentionally misleading. I ended up leaving both pairs and bought the same shoes for less on Zappos.

Went into famous footwear in Enid, Oklahoma to return a pair of shoes. The clerk was so nasty never hardly said a word. Was very hottie. And never said anything else she handed me the receipt back. Probably will not be shopping there anymore. This happened today at famous footwear in Enid, Oklahoma.

12 days to ship a pair of shoes.
The item page says 3-5 days. Don’t believe it.

If you earn and spend points you will not get them back if you make a return. I have spent $30 recently of rewards and when I returned, lost them. This has happened repeatedly. When I email them, they don't even look. This is a bad company and makes false representations that you will get your points back on return, but you DO NOT.

Worst customer service experience both online and in store. In store, it was over the phone. She was short with me and didn’t listen and abruptly hung up. That was the store in Allen,Tx, The online customer service lady, literally sounded like she just woke up or like she had a hangover.
I ordered the converse double lift stack platform sneaker and it’s available in both men sizes and women sizes, I’m pretty sure I ordered a women’s 8 but when I got my confirmation email , it said 6M, so I couldn’t get one person to figure out if it was a conversion size from women’s to men’s , like if a women’s 8 isn’t available, the equivalent size conversion in the same shoe is a men’s size 6. I got more information out of google than I did trying to talk to 3 customer service reps from FF! Maybe AI needs to replace your customer service base. Do better Famous Footwear, we deserve better than what we’re getting from your customer service. That goes for your in store employees as well. They were rude and unknowledgeable. I don’t like speaking negatively but this had to be said. It was awful.

Worst customer service ever been waiting for a refund for over a month now

I ordered a pair of shoes to be delivered to the store off 27th Oklahoma. I called Customer Service a week later and they tell me that I received an email that the shoes are no longer available. I will be getting a refund 4-8 weeks out. I will never buy from Famous Footwear again! Just awful customer service!

Famous Footwear is a goo

I ordered a pair of Nike sneakers from this company. I received them and they didn't fit me well. I returned them using their prepaid mailer. They received them on Feb 6th (documented by Purolator) and still haven't received the refund. I tried to get a hold of them with no response even though they boast that you'll get a response in 24~48 hrs. That ship has long sailed. I wouldn't trust your hard earned money with this outfit. Look elsewhere for reputable merchants with decent reviews.

I went to famous footwear for a pair of tennis shoes. I walked in the store about 10:00 AM and did not get any help for a half an hour. I left to go to target and they helped me right away. Will never go to famous footwear again also very expensive for the quality.

Website showed the item I wanted was available a couple of days later I get an email saying orders would not be fulfilled because item was out of stock call to get a refund and they told me it would be from 2 to 10 business days before I got a refund called after the 10 days and now they are saying the refund will be in the mail and I will get it nearly 2 more weeks so 1 month and a week for a refund this company is terrible with the worst customer service they don’t care about the customer experience and just wing whatever they want first and last time I buy here stay away

I received outstanding customer service from store manager Ms. Melissa at Lakeside Village and sales associate Mr. Kevin. They made me feel very welcome as if I was a close family member. I really enjoyed the atmosphere and I will definitely return to receive the quality customer services they provided!!!
Keep up the good work at Lakeside Village Famous Footwear in Lakeland Florida!!!

I order a product on there and they have canceled my order immediately I would not be shopping here again ever very disappointed

I had a terrible experience at Famous Footwear in Auburn Mall. My wife was verbally disrespected and sworn at by a female associate with tattoos covering her arms over a sale price that was clearly displayed but had just expired. I’m noting these details so others know who I’m referring to.

The assistant manager did nothing to intervene. Corporate only offered a coupon and “more training.” When we returned to use the coupon, the same associate told us we weren’t welcome and threatened to call the police.

I’ve been a loyal customer for years, but I will never return to this location and strongly advise others to shop elsewhere. Truly sad and unprofessional.

Absolutely horrible customer service … issues with the 3-5 day shipping promise … nobody answers the phone … still haven’t received my order

Ordered sneakers for a Christmas gift and received leather 4-inch heel knee high boots. Check receipt, item was correct in paper. When called customer service said they would not send correct item upon return of incorrect item.
It was their mistake. They should make it right.

I bought a Birkenstocks Boston and the color was Taupe. The colors were like 35% different color. you know what i mean? One was darker and the other was lighter.

My first order was missing a pair of shoes,(I ordered 3 pairs)that, for some reason were never shipped. But the phone customer support representative was quite helpful providing an instant refund and matching the price of the great deal I got on that order so that I could order the shoes again. Which I then received and ended up being great shoes of amazing quality at a great price. 🤩