Family Building Society Anmeldelser 

Sara Jayne was very helpful resolving access to my savings account. Very clear communication and precise. Excellent customer service

I spoke with Saniya Banerjee concerning some online service issues. She was efficient and promptly resolved my queries. In addition, she was proactive with helping me with a few other matters. Overall, excellent service from Saniya.

I have been a member of family building society for many years.,in all that time they have provided me with an excellent service,efficient and courteous but also friendly and willing to take time with me especially helpful to an older person. I recently had a windfall from my windfall bond ,what a lovely surprise and the news was delivered beautifully by Vandelle Shango . So thank you to all at FBS for your past and ongoing care. David Stanton

The customer service helped me reset my login details and I was able to gain access to my account. She was patient and communicated clearly. I appreciate the service I received today.

QUICK TO ANSWER MY CALL AND SANYA BANERJEE SORTED OUT MY QUESTIONS WITH EASE.
MANY THANKS FOR YOUR SERVICE.KEN H.

Sophie Richards was very helpful and extremely patient.

VANDELLE SHANGO WAS BRILLIANT. UNFORTUNATELY YOUR WEBSITE WAS THE MOST DIFFICULT THAT I HAVE EVER TRIED TO NEGOTIATE. WERE IT NOT FOR THE HELP I GOT FROM VANDELLE I WOULD HAVE GIVEN UP. YOUR WEBSITE IS NOT USER FRIENDLY.

Tracey Rogers is a good ambassador for Family Building Society. She was extremely helpful and patient when I raised a few queries/ She stayed on the line while I followed her clear and precise instructions enabling me to complete my application for a savings account offering an attractive 4..76% interest rate for a one year fixed rate bond. I think Tracey deserves a 'merit rise' such a pleasure to do business with her

Becky was helpful and expedited all that I needed to do today. Thank you.

Good interest rate.
Tracy Rogers was really helpful on the phone setting up our new fixed savings account

I have always received well informed and quick responses to my queries. Staff are always polite and very helpful. Which is particularly useful as I am dealing with a parent's accounts so all is not straightforward

as a first experience I found it very helpful talking to Geneveve over the phone
She helped me very professionally in details sorting out my requests
Without hesitation will do it again if Iever need

Such a good customer experience. Easy to get hold of and feels like you’re in the Family BS office itself, with a really helpful and immediate service. Thank you.

Clear and honest

Holly, Thanks a lot for helping out with my enquiry regarding my online account. I managed to get through very quickly and greeted by lovely Holly who was patient and very polite. Thanks again

Decent interest rates, helpful staff when you need to call

Sarah-Jayne was so helpful in assisting me to set up and log in to a new account under the LPA process. This is often complicated to do as each bank has very different processes to follow. The account was set up in a single phone call and I find the staff at Family Building Society are always cheerful, knowledgeable and get problems solved straight away. In addition they have some really exceptional savings products. I fully recommend them for secure and flexible savings.

Short waiting time on phone. Very helpful advisor and prompt response to my request.

Sarah-Jane was really helpful and was able to deal with my enquiry quickly and efficiently. Thank you!

This Building Society is always efficient and worth supporting. Today I had to ring the helpline twice to search new products and was answered instantly both times. First by a very helpful man whose name I didn't catch and then by wonderful Sophie Richards