Family Building Society Anmeldelser 

Phone call was answered very promptly, with virtually no wait time.
I was assisted by Gillian Collard, who was very friendly helpful, and efficient.

Telephoned to verify my account with the office and received excellent customer service

I spoke to Lisa about closing my Windfall Bond account. She was very helpful and I would definitely use FBS again.

I had a bond that was maturing and wanted to split the funds between an isa and a fixed bond
I spoke with Tracy Rogers who was extremely helpful and patient in assisting me with my needs.

Sara Jayne was very helpful resolving access to my savings account. Very clear communication and precise. Excellent customer service

This mainly concerns the apparent mandatory reregistration process for existing savings customers to their online accounts.
I have been a customer for some 10+ years, and have been required to reregister to get access to my online accounts.
New savings customers get a verification code by email by the end of the next working day.
Existing customersare told they have to wait for it to arrive by post, here the post is dire.
Why can't they do the same verification process for existing customers?
They also ask you to do a review of today's experience and to go to an insecure (http) website called smpreviews. No. My ISP flashes red and says my computer can be hacked if I do.

**FBS response does not answer my questions. Additionally, I had to do another reregistration for the same type of account I have with FBS that I have with another Building Society who do this in one session with a series of interactions online. Basically I have to wait for the post or waste more time on the phone**

I spoke with Saniya Banerjee concerning some online service issues. She was efficient and promptly resolved my queries. In addition, she was proactive with helping me with a few other matters. Overall, excellent service from Saniya.

I have been a member of family building society for many years.,in all that time they have provided me with an excellent service,efficient and courteous but also friendly and willing to take time with me especially helpful to an older person. I recently had a windfall from my windfall bond ,what a lovely surprise and the news was delivered beautifully by Vandelle Shango . So thank you to all at FBS for your past and ongoing care. David Stanton

The customer service helped me reset my login details and I was able to gain access to my account. She was patient and communicated clearly. I appreciate the service I received today.

QUICK TO ANSWER MY CALL AND SANYA BANERJEE SORTED OUT MY QUESTIONS WITH EASE.
MANY THANKS FOR YOUR SERVICE.KEN H.

Once I got through to an agent she couldn't be more helpful
Kind, patient and a joy to speak to .

Sophie Richards was very helpful and extremely patient.

VANDELLE SHANGO WAS BRILLIANT. UNFORTUNATELY YOUR WEBSITE WAS THE MOST DIFFICULT THAT I HAVE EVER TRIED TO NEGOTIATE. WERE IT NOT FOR THE HELP I GOT FROM VANDELLE I WOULD HAVE GIVEN UP. YOUR WEBSITE IS NOT USER FRIENDLY.

Tracey Rogers is a good ambassador for Family Building Society. She was extremely helpful and patient when I raised a few queries/ She stayed on the line while I followed her clear and precise instructions enabling me to complete my application for a savings account offering an attractive 4..76% interest rate for a one year fixed rate bond. I think Tracey deserves a 'merit rise' such a pleasure to do business with her

Becky was helpful and expedited all that I needed to do today. Thank you.

Good interest rate.
Tracy Rogers was really helpful on the phone setting up our new fixed savings account

I have always received well informed and quick responses to my queries. Staff are always polite and very helpful. Which is particularly useful as I am dealing with a parent's accounts so all is not straightforward

as a first experience I found it very helpful talking to Geneveve over the phone
She helped me very professionally in details sorting out my requests
Without hesitation will do it again if Iever need

Such a good customer experience. Easy to get hold of and feels like you’re in the Family BS office itself, with a really helpful and immediate service. Thank you.