Expedia Anmeldelser 

On 13.08.26 I bought flight tickets through Expedia that said 20kg bags included, but the airline conditions said were not. Expedia told me pay for the baggage, submit proof of purchase and they will refund me the cost. I did so and today (30.08.26) Expedia told me they won't refund because the allowance wasn't included by the airline!!! Dishonest advertising and straight out liars. Do no trust one bit.

Had the worst experience with an accommodation booking that was on 13/03/26 to 16/03/26 this year. After multiple follow ups with Expedia and some sub-contrator called VRBO, wasting my time with their AI bot responses and then finally with their offshore support team that did not really seem to care, I am still waiting on my security deposit to be refunded which I know I will never receive. Complete scam. Avoid at any cost.

I booked and fully paid for a hotel through Expedia, received the confirmation, and arrived to check in — only to be told the hotel never received any payment from Expedia. After calling Expedia, they admitted it was a technical issue on their end and asked me to pay the hotel again, promising a refund.

That was two months ago.

Since then, I've sent all requested documents multiple times, received repeated emails asking for the same information, and been given the runaround on several phone calls. I’ve had 10–15 emails saying they’re ‘investigating,’ yet nothing has been resolved. I’m still out of pocket around $350 AUD with no refund and no meaningful follow‑up.

This has been extremely frustrating and has completely damaged my trust in Expedia’s booking and support process. They send you emails hoping you will forget and let them keep your hard earned $$$.

Update: I contacted them again, I got the same promises, that was a few weeks ago and haven't had anything happen. They basically have stolen $$ from me, currently getting a reversal through my credit card, very easy as I had kept blow by blow evidence.

False advertising. Website advertised flight from SGN to MEL at value price. booked, paid and confirmed booking. Not so fast. Booking cannot be ticketed due to platform issues with Vietjet airlines. Support no help, happy to cancel and refund. 3 days later same flights showing at same price. Buyer beware!!

If I could give no stars I would. I had to cancel accommodation that Was booked through, "expedia" & I had also paid extra to be able to get a refund if cancelled.I had to cancel 4 days before the deadline. Nothing but a scam! Lying thieves.. typical americans. First time I have booked through this mob. I will go back to booking.com. Do not do it! Don't book through expedia. I should of read the reviews beforehand. What Customer service? What refund?

UPDATE: 31/8/26 I was told by an expedia indian after they replied to my complaint that I would get a refund from them & that they would immediately send a refund confirmation via email. Ha still waiting. Scammos & thieves.

Made a booking in July. Credit card was charged but never got any email confirmation of booking nor a receipt for payment.
Got to the hotel and they can give me any details and advised I check with Expedia. When i showed me emails and lack of Expedia emails excpet their specials they have me a reference number.
The online support team cannot help and provided me with an UK phone number to call. Why must I phone an UK phone when hotel is booked an paid for in Australia???
Where is local support for people who cannot phone internationally??

I bought a ticket that included 20kg checked bag but airline ticket said 0kg. Spoke to numerous operators who all gave different answers then they told me to pay airline for the bag, get receipt and claim refund. Why should I have to do this? I have a full itinerary that says free up to 20 kg but a few days later they changed it to having to pay a fee. Given customer run around. Dont reply to emails after a week and seeing other reviews this is a regular occurance that is CONTINUOUSLY Happening. Dont use Expedia.

I purchased a flight through expedia with 20kg checked baggage. Once I had purchsed the ticket the 20kg of checked baggage was nowhere to be seen. I spent over an hour trying to deal with them and then multiple emails over days. They never did anyting to help and just redirected me to the airline which they never provided the information to. I have screenshots of everything and documented everything. Of course the airline also did the same thing, redirected me back to Expedia. So they owe me for the 20kg of baggage I had to purchase separately, which I'll likely never get back. I'll also never get back the hours trying to deal with them.

I thought I was being organized by booking accommodation for our upcoming trip well in advance. Back in May, I booked a hotel stay from 12–15 October through Expedia and was charged $725. Since I had never visited the area before, I assumed the price was reasonable and comparable to other hotels of a similar standard.

In early August, I reviewed all of my travel bookings to make sure everything was in order. By chance, I noticed that the exact same hotel, room type, and dates were being advertised on Expedia for only $497.

I understand that prices can fluctuate, and I would not be concerned if the difference were only a few dollars. However, a difference of $228 is significant, and I believe most customers would understandably seek a price adjustment in this situation.

I contacted Expedia's customer support team and was directed to their Price Match page.

The page states that bookings made before 28 July 2026 are still eligible for a price match. However, when I attempted to submit my claim, I could not find my booking reference. After speaking with customer service again, I was informed that Australian customers are not eligible for the Price Match program, and that the claim form is not applicable to us.

What I find particularly frustrating is that Australian customers are still being directed to a Price Match page that appears to suggest eligibility, only to be told otherwise once they try to make a claim.

Based on this experience, I cannot recommend Expedia to others. For anyone who continues to use the platform, I strongly suggest carefully reviewing the terms and conditions, especially regarding pricing guarantees and customer eligibility.

I bought a ticket that included 20kg checked bag but airline ticket said 0kg. Expedia agreed it was their fault. Told me to pay airline for the bag, get receipt and claim refund. Why should I have to do this? I don't have faith in them to refund the money. I have a full itinerary printout that says free up to 20 kg but a few days later they changed it to having to pay a fee. Given customer run around. Terrible way to treat customers. I will never use them again.

As a Motel Business Manager Expedia is the wrost booking agent. They DO NOT give business that you book you accommodation with your contact details. So no you can NOT check in once the office is close easily as the motel can not contact you to give you your late check in information.

Edit
Thank you for your standard reply but I have try this multiple times. Maybe you can give me your personal number and I can call you at midnight due to your booking agent not being able to do the one job it has. Not good enough.

I booked a return flight (interstate) with Expedia who promised it included 20kg of checked luggage with my booking. It was in the advertisement on Skyscanner, it was in their booking T&Cs and it was listed under my account on the Expedia page after booking.
I was emailed my itinerary from the airline and no luggage was included. It stated 0kg of checked luggage.

I have spent a total of 2+ hours over two days talking with their unhelpful live chat team who avoided acknowledging that what was promised wasn't delivered, despite my screenshots from multiple pages of their website stating what the fare includes.
They tried to get me to take my issue to the airline as it was "their fault" which, is untrue, so I refused.

I also had sent a lengthy, detailed email after the first phone call and my email wasn't responded to in over 48 hours.
I opted for the live chat again, after the phone number I was also provided on the first live chat failed to go through. After speaking to my second unhelpful customer service officer, I asked for my issue to be escalated to someone else.
I was told the only thing they can offer is that I pay for the luggage through the airline and email Expedia my receipts and they'll refund me.
Hopefully I actually get my refund because their communication so far has been awful.

I have an upcoming flight due on the 28th of September to Bali. The booking process is all lies it says 20kg checked in baggage and 7kg checked in baggage with both ticks next to it. When I got my itinerary it said 0kg checked in lugguage very misleading i have contacted accc and awaiting for a response from them as your company has shocking customer service

My last review prompted Expedia to advise me to go to the Expedia helpcenter. It provides specimen answers to common questions. I have read them all. None of them apply to my situation. It does NOT provide personalised help. Expedia still owes me for two nights accommodation which I booked and paid for, but on arrival I found the hotel closed.

Do not use this company, they don’t care about their customers at all, I’ve had 2 issues with them where they have been absolutely no help, the first was incorrect name spelling in a flight ticket, I spent hours and hours in the phone trying to get it changed and they couldn’t do it, luckily the airline staff were able to help get us through but it was a massive headache. The more recent issue I booked a hotel and accidentally booked the wrong dates, I realised about 60 minutes after making the booking i immediately cancelled the booking and contacted them about the mistake. Same thing I’ve spent hours trying to contact them and resolve the issue but they were no help. The best they could offer was a $25 Expedia voucher (the booking was $360) please don’t use this company I never will again.

Do not under any circumstances use this company. They take your money and when you want a refund they have every excuse to return it. Such as can’t call the hotel as we are standing next to hotel manager watching phone not ring . I booked wrong day by mistake and do we had to pay hotel again so we could stay there . 2 dats of your lies on the phone so once I say Ive contacted my solicitor and me ringing my bank and PayPal I get money back. Don’t use this company if you want to keep your money . Disgusting service !!!

I have been using Expedia for 14 years, used to be really reliable and user friendly.
However a few weeks ago, when I was trying to cancel a Qantas flight. I understand there's a $400 cancelation fee, I don't mind to pay it. But you know, Expedia treats me like a trash, for no reason I cannot cancel the flight on its App, so I called them ,they would ask me to hold the line for 20 mins, then just hung up or pretend they cannot hear me then just cut off. It happened like 10 times, so I emailed them, nothing they can do for me...so I talked to live chat a few times, it is just a nightmare, dispute you got to repeat the case, then they would ask me to hold on, relax, they were calling Qantas on their end, ridiculously they replied me that Qantas is not in business hours (at 11am Australia time), no one pick up the calls, please leave it to the Expedia team, they will reply me within 72 hours.
Well, it never happened, Expedia never cancel my flight, I believe they just wanted to keep my money.
So the last time I warned the live chat team, if not refund me within 24 hrs, I will report to ATIA and Customers Affairs. And it works, they said they successfully contacted Qantas, refund it's on the way.
I now have deleted Expedia App on my phone.
It's just too frustrating and wasting time to deal with them.

Horrible experience having troubles overseas, they do not give a shit about your emergencies just their policies. When we got stuck with our hotel refusing to let us in, they did not care and said they can only provide a refund that would take longer than our entire trip! We were almost left to sleep on the streets if we hadn't called the police.

We did not receive a service that they advertised. They refused to refund based on incorrect claims and processed refund after we provided evidences disproving their statements. They refused to pay all the financial losses incurred as a result what appeared to be misleading advertising and misconduct from multiple agents leading to believe that this not an isolated case but a systemic.

A follow up from previous review.
It has now been over a week since I first contacted Expedia, and despite multiple promises that they are “waiting for the hotel to respond,” nothing has been resolved.

This booking was advertised as a 4–5 star hotel with facilities including a gym and spa. We discovered these facilities had been closed for years, yet they were still being used to market the property. Our room also had ripped bed sheets and no hot water, making the stay far below the standard that was advertised.

Expedia’s public response asks me to contact the Help Centre, but I have already done that several times. Instead of taking responsibility for a property that was misrepresented on their platform, they continue to delay while waiting for the hotel.

Customers book through Expedia because they trust the information on its website. When that information is inaccurate, Expedia should take responsibility and resolve the issue promptly rather than leaving customers in limbo.

I will update this review again once Expedia either resolves the matter or continues to avoid doing so.