Expedia Anmeldelser 

A follow up from previous review.
It has now been over a week since I first contacted Expedia, and despite multiple promises that they are “waiting for the hotel to respond,” nothing has been resolved.

This booking was advertised as a 4–5 star hotel with facilities including a gym and spa. We discovered these facilities had been closed for years, yet they were still being used to market the property. Our room also had ripped bed sheets and no hot water, making the stay far below the standard that was advertised.

Expedia’s public response asks me to contact the Help Centre, but I have already done that several times. Instead of taking responsibility for a property that was misrepresented on their platform, they continue to delay while waiting for the hotel.

Customers book through Expedia because they trust the information on its website. When that information is inaccurate, Expedia should take responsibility and resolve the issue promptly rather than leaving customers in limbo.

I will update this review again once Expedia either resolves the matter or continues to avoid doing so.

Please read the following and be aware:

My conversation with Expedia:
I booked for no payment until arrive at Z, Z have already taken out the first night's accommodation? This is false advertising from Expedia, I normally book through Booking.com and have just tried Expedia with this booking, very disappointed

REPLY from Expedia:
Typically, if a hotel intends to collect payment prior to check-in, this information is disclosed in the property's details or policies. Unfortunately, in this instance, that information was not indicated, and the hotel charged your card directly. I sincerely apologize for any confusion or inconvenience this may have caused.
As a gesture of goodwill and apology, I would like to offer 50 AUD in OneKeyCash to your account which cab be used for your future bookings.

You said,
It's really not about the money, it's the deceit
T
T said
I completely understand where you're coming from—as a customer myself, I truly relate.
I genuinely wish I had a way to resolve this for you right away. Please don’t worry, I’ll definitely take this as valuable feedback and pass it along to the concerned team to help prevent such issues in the future.

The whole process felt way more complicated than it should've. I faced a couple of glitches on the site, which made it hard to finalize my trip. Plus, the customer service was slow to respond when I had questions. Not the best experience overall.

Avoid booking flights through Expedia at all costs. They will take your money instantly for bookings they cannot actually secure, lie to you about where your funds are, and hold your money hostage for weeks.
The Bait-and-Switch: I booked international flights, and within minutes, received an email stating they were unconfirmed. Yet, Expedia had already fully charged my credit card.
Told to Book Elsewhere: During my first hour-long call, the agent actually advised me not to rebook with Expedia and to book directly with another airline instead.
Blatant Lies & Buck-Passing: After seven days with no refund, a second agent claimed "VietJet has your money." This was a flat-out lie to dodge accountability, as I paid Expedia directly.
Abysmal "Support": I was cold-transferred to a supervisor who knew nothing about my case. I had to waste another two hours on the phone explaining everything again, only for him to admit Expedia did, in fact, still have my money.
The Bottom Line: Expedia takes your cash in seconds for services they can't provide, but expects you to wait weeks to get your own money back.
This company is a logistical nightmare. Book directly with the airlines and save yourself the headache.

Note to Expedia Customer Service: Do not reply to this review with your generic, copy-paste boilerplate response. I have absolutely zero interest in your robotic apologies or empty "we want to make this right" comments. Just process my refund.

⭐ - 0 Star – Absolutely terrible experience. Avoid booking flights through Expedia.

I booked international flights through Expedia, and within minutes of making the booking I received an email saying my flights were not confirmed. Despite this, Expedia had already charged my credit card.

I called Expedia immediately and spent almost an hour on the phone. The agent couldn't explain why the airline had not confirmed the booking and assured me my refund would be processed and returned to my bank account within three days. The agent suggested not to rebook with them and to book directly with another airline (Yes! These were the exact words of their agent).

Today marks seven days, and I still haven't received my money.

When I called again, another agent told me, "VietJet has your money and has processed the refund." That made no sense because I paid Expedia directly, not the airline. Expedia took the payment from my credit card, so they should be responsible for refunding it promptly.

I asked to speak with a supervisor. After being cold transferred, I had to explain my entire situation all over again because the supervisor knew nothing about my case. I then spent another two hours on the phone, only for him to eventually confirm what I already knew – the money was actually still with Expedia.

I requested written confirmation that my refund had been processed. Instead of simply sending it, the supervisor repeatedly asked me to check my email, almost implying I had missed it. I explained multiple times that the only emails I had received were:

confirmation that my booking was confirmed,
notification that the flights were not confirmed, and
a refund confirmation for the optional protection cover – not the airfare.

After another 15 minutes of waiting in silence, he finally sent the refund confirmation email.

To make matters worse, he then advised the refund would take another 5–7 business days to reach my account. So despite Expedia taking my money immediately for flights they couldn't provide, I am expected to wait weeks to receive my own money back.

As "compensation" for the hours I spent on the phone, the stress, and the inconvenience, Expedia offered me $100 in One Key credit. I found this insulting. I don't want store credit—I want my money returned promptly in the first place!

I am still waiting for my refund.

Based on this experience, I would strongly advise not booking flights through Expedia, no matter how attractive the price may seem. If something goes wrong, be prepared for poor communication, contradictory information, lengthy phone calls, and significant delays in getting your money back.

If my refund is not received promptly this time, I will be lodging formal complaints with the ACCC and ATAS, as I believe this handling of customer funds and refunds is unacceptable.

Business | Solo
So I booked through a 3rd party Expedia for the 12th of July, searched and found Double Tree at a reasonable price. I called to ask for an early book in only to discover that Expedia had booked for the 19th. Hotel could not cancel so I managed myself. Asked to rebook only for the price to double. Found out afterwards that I would not be getting a refund!
Neither party will budge on this and so Double Tree Darwin had stolen money for no good reason. Would I recommend Double Tree or stay with them ever again no chance, same goes for Expedia, both are robbing bastards.

I booked a return flight to Singapore with Qantas through Expedia on 28 February 2026. The flight was cancelled as the aircraft had a fault that couldn't be repaired. For refunds with bookings through third parties it is necessary to ring Expedia. The procedure is for them to sort it with Qantas while they put you on hold. There were excuses why the issue couldn't be solved every time I rang and sometimes the connection was disconnected. With every agent I started at the beginning again. Until I eventually insisted to speak to a supervisor after weeks ( I suppose they have to see first how often you rang prior before they will pass you on). From here it was only two phone calls until the money was refunded on July 4th - now this is 205 minutes on the phone and 10 phone calls altogether, plus hours spend on the written report with documents requested from Expedia!! It took 4 months. They make the process difficult on purpose and obviously hope you will give up. There should be a law to ban this sort of behaviour!

Extremely disappointing service—would not recommend at all. I had a booking through Expedia that was cancelled, yet I was still charged for insurance. The insurance provider clearly offers free cancellation, so this charge is completely unjustified. Very poor experience overall.

My child was poked by a drug needle in one of their rooms and the hotel and Expedia both said oh well. Don't rent on This sight. This was the worst experience I've ever had at the worst time in my life.

If I could give it minus stars I would. Don't ever, ever use Expedia. I booked fully refundable flights and I have spent nearly 4 weeks trying to cancel them, still with no results. I have made over 10 calls, lasting on average 30 to 60 minutes each, sent numerous emails, even went on the live chat. They keep saying they have to get their ticketing department to handle it, but they won't give me a contact so I can message with them direct. What's even more under handed, is that on 2 occasions, I get a call that rings once, and then hangs up. This is so Expedia can say it has called me, when in fact they have no intention of speaking to me. It's just so they can avoid cancelling the flights and refunding me my money. Their service is disgraceful, and their business is dishonest and even illegal.

One of the worst online booking agency, or it’s package or flights , any urgent matter such as family emergency help support, contact not available. Only AI support not reliable at all, phone number to contact never wks, please be aware

The pricing is competitive but don't be fooled! If anything goes wrong in your trip or you need to make changes, their customer support team is one of the worst, if not the worst I've ever dealt with. They invented policies that didnt exist to try to keep our money, made it nearly impossible to rebook flights with credits and added stipulations that simply don't exist such as, you must FLY by X date, you must book the same destination flight and tried to add hidden charges at checkout. The airline's policy clearly stated it has to be BOOKED within the year but the travel date can be after the fact and destinations can definitely change. The customer service team truly don't know how to do anything, will just transfer you from person to person to person and then hang up and blame a technical fault. We made 7 attempts at rebooking flights and came up against "sorry, we can't book right now, technical problem" after over an hour. They have a flight credit allocation on their website which they refused to allocate to us and forced us to call them up every single time despite the intense level of incompetancy and admittance to not being able to do certain things.
Book direct or through any other service. Expedia is absolutely horrific, now. They used to be great, before they sold out to offshore help who can't speak English and created their own rules to benefit them, changing with every phone call. What an absolute scam.

To add one more thing. We needed to cancel the hotel, Expedia refused. The hotel directly, had no problem at all despite Expedia saying, we've tried, we've tried, the hotel just won't do it. The hotel refunded us in 10 minutes.

A total rip off company….. avoid at all costs.
I was charged double the rate for a resort room in Raratonga. Showed them their own add, sent a copy of the resorts castings but they refuse to do anything. I’m now $3500 out of pocket.
DO NOT USE EXPEDIA.
I’m taking legal steps to resolve their stuff up

Expedia charged my bank account for a "prepayment" on my hotel reservation. I booked through Hotels.com, and they are part of Expedia. There was nothing in the confirmation email about a prepayment. It clearly stated free cancellation by the evening before the reservation, and absolutely nothing was stated about any prepayment. I cancellation the reservation the day after the booking and then realized the prepayment charge to my bank account later that day. After spending hours and hours on the phone, and speaking to a supervisor, I was told they have no record of Expedia charging my account. The "supervisor" found the charge and tried to blame the hotel. I did contact my bank and filed a dispute. I was told that Expedia is responsible for the incorrect charge because Expedia clearly charged my account, not anyone else. My bank has been very helpful and and informed me that they deal with booking sites, like Expedia, all day long. I learned the hard way to NEVER book a hotel reservation through any booking agency. Expedia lied repeatedly, even though they had a screenshot of the charge to my bank account, the initial reservation and cancellation, which does not require any prepayment.
My bank is handling this, and it will get resolved through them. Never, ever go through Expedia, which includes Hotels.com, Vrbo, and other sites. It was a complete nightmare!

If you could give no stars I would. The simple task of trrying to cancel a booking is impossible. It would be easier to cure world hunger than get some from this company on the phone to help.

Expedia is engaging in misleading and deceptive conduct. They advertise the property using photos that do not match the reality of the room, which I consider false advertising. Furthermore, when I attempted to post an honest review detailing these issues, Expedia rejected it. It appears they are suppressing negative feedback while only publishing positive reviews to trick future consumers. This is a clear case of deceptive business practices, and I am reporting this to the ACCC for investigation.

booked through Expedia and my experience has been extremely disappointing and stressful. I was charged for additional services including seats, food and insurance, and trying to get clear answers or assistance regarding refunds became an exhausting process filled with conflicting information between Expedia and the airline.

Communication was poor, responses were inconsistent and I felt completely unsupported as a customer. This situation caused significant stress and anxiety, especially while already dealing with personal medical circumstances that were explained to them.

I kept records of all correspondence and instead of resolving the issue promptly, I was repeatedly redirected and given unclear information. Do not book with this company at all

I would strongly encourage others to carefully review all charges, keep copies of every communication and be cautious when booking if you expect responsive customer support when problems arise.

I hope Expedia improves its customer service, complaint handling and accountability moving forward.

I booked a Sixt rental through Expedia (Itinerary #73252901195081). Despite having a valid Australian license and US Passport, I was refused the car. While the booking was "non-refundable" for a no-show, the written terms provided by Expedia explicitly state:
​"Cancellations made after that till the time of pick-up are subject to a fee of USD $58.72 or amount paid online, whichever is lesser."
​The Deception:
Expedia and Sixt have retained the full $1,543.00. This is a direct violation of the contract Expedia sent me. They are allowing their partner to ignore a legally binding fee cap.
​Customer Service Failure:
I have contacted Expedia multiple times. They acknowledge the terms but refuse to take action or issue the refund for the $1,484.28 overcharge. They are hiding behind "partner policies" while ignoring the specific contract they issued to me as the customer.
​Warning: Expedia will not protect you if their partners break the law or ignore the written contract. They have effectively helped Sixt "steal" over $1,400 from me. Use a different platform that actually stands by the terms they sell.

xpedia itinerary: 73421572413010 - Refund refused and unfair penalty applied
I booked through Expedia and have been trying for over a week to resolve an issue where the service was not delivered as agreed. Instead of a proper resolution, I am being pushed to accept a voucher or a $700 cancellation fee.
I do not agree with this, as this is not a voluntary cancellation. The handling of this case has been extremely frustrating, with no accountability and being redirected between parties.
I am requesting a full refund and fair resolution.
Ana Ducon

ZERO STARS- Expedia Abandoned a Loyal Customer When It Mattered Most
I have been an Expedia customer for years. I booked through this platform trusting that, as one of the world’s largest travel companies, they would have my back if something went seriously wrong. I was devastatingly wrong.

After suffering a serious, unforeseen accident that has left me physically unable to walk — let alone travel — I submitted a waiver request through Expedia asking for either a refund or a simple voucher to rebook when I recover. A basic, human request under extraordinary medical circumstances.

Expedia’s response? A copy-paste rejection. Their solution? “You could transfer the booking to someone else.”
I cannot walk. I cannot travel. And Expedia’s best offering to an injured, incapacitated loyal customer was to suggest I find someone else to take my holiday. You genuinely could not make this up.

What is the point of a major travel platform acting as the middleman if, when a genuine crisis hits, they simply shrug and hide behind the property’s non-refundable policy?

Expedia collected their commission. Expedia took their cut. But when I needed them to go in to bat for me — a loyal, paying customer facing a medical emergency — they did absolutely nothing of substance.

Their association with Mirage Whitsundays — a property that has demonstrated zero ethical standards in handling this situation — speaks volumes about the calibre of partners Expedia chooses to do business with and profit from.
I have now been forced to escalate this matter formally to the ACCC, the Queensland Office of Fair Trading, and relevant consumer tribunals. I am pursuing every legal avenue available to me. This is not over.

To every traveller reading this:
Book directly. Book elsewhere. But do not assume Expedia will protect you when life falls apart. They will not. The moment things get complicated, you are on your own — injured, out of pocket, and fighting a corporation that has already moved on.

A company’s true character is revealed not in the good times, but in how they treat vulnerable customers in crisis. Expedia has revealed theirs.

I will never use this platform again. You have lost a loyal customer permanently.