I will never use Expedia again. They waste time of all their call centre staff to say the same customer service nonsense to placate customers without providing the service. I booked a motel room and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very easy to book through Expedia. All properties listed were very clearly listed. Using the "Map" feature is very useful if you want to book by location. Great prices for members too. Step by step in... Se mere
Virksomheden har svaret
We have been using Expedia for over 10 years for all Australia travel. We find it very easy to look up hotels and compare prices. We are both in our mid seventies and not particularly computer savvy b... Se mere
Virksomheden har svaret
Expedia have refused a refund for a scam hotel om their platform in Yerevan Armenia. Leaving me high and dry. The hotel doesn't exist and calls were unanswered but no interest in assisting. So happy w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Expedia
Skrevet af virksomheden
Expedia is your one-stop travel shop for flights, hotels, holiday homes, car hire and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: we’re right there with you, every step of the way.
Travel is more rewarding with Expedia: members get immediate discounts and OneKeyCash to spend on their next trip.
The more you bundle, the more you can save: add a hotel to your flight booking any time – there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates. Members only.
And with 24/7 support, we’re there to help when you need it – with a human touch.
Save today, earn for tomorrow. With Expedia One Key*
Expedia's free travel rewards program
Get instant discounts on this trip. Earn OneKeyCash for the next.
Save 10% or more with Member Prices on over 1.5 million hotels, homes and hire cars as soon as you join
Earn OneKeyCash on all hotels, homes and hire cars — it’s that easy
AU$1 in OneKeyCash = AU$1 to save on future travel/trips
Use your OneKeyCash as soon as it’s in your account, and start saving on your next eligible trip
Membership that grows with you
The more you travel, the better the discounts and rewards
More discounts: Silver members save 15% or more on selected stays with Silver Prices; Gold and Platinum members save 20% or more on selected stays with Gold/Platinum Prices.
More OneKeyCash: your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.
More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at selected VIP Access Properties
Every trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements, and Gold after just 15
Flight perks
Fly better with us
Get automatic alerts when the price drops with free Price Tracking for flights.
Book your flights with us, keep earning miles with your airline.
Gold and Platinum members get free One Key Price Drop Protection on selected flight bookings made in the app.
Support
Get in touch with Expedia Customer Service
Our customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone.
Reach us by phone
To get you to the right agent and phone number, we'll need to ask a few questions first.
Chat with us
Our Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.
Do it yourself
Follow a step-by-step process to change or adjust your booking.
Go further with the Expedia app
Save even more – get up to 20% on selected hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
*1: Save on selected properties with Member Prices, earn OneKeyCash on hotels, homes, car hire, activities, ground transportation and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands 3: Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees), and over 1 million hire cars with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third-party rates at VIP Access 7: Trip elements must be worth AU$25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for selected bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply"
Kontaktoplysninger
Save today with Expedia One Key
2,9
Middel
366 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Expedia
Hi Ronald,
Thank you for your review. We're glad to hear your flight was on time and that you had a positive experience with the airline staff. We appreciate you taking the time to share your experience.
Thanks,
Expedia Customer Support Team
Live agents aren’t properly trained
The live agents didn’t know what they were doing. Kept telling me that the refund couldn’t be processed from their side but it actually could be. I talked to so many of them, everyone said the same thing. One did start the refund process but did not finish it so I was kept waiting for 15 days. Finally a guy at the end, helped me with it. Be very careful while booking if you need to cancel or refund. My money was refunded from the airline on the 28 of august. I just got it today on the 16th sept. The first guy said he processed it on the sept 4 but didn’t complete it. Who does that? It was giving incompetent, don’t know what they are doing.
14. september 2026
Besvarelse fra Expedia
Hi Sam,
Thank you for sharing your feedback. We understand the repeated support contacts, delay with your refund, and mixed information made this experience difficult and time-consuming.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Lack of help
Over the span of three weeks, nobody at the call centre could help change my flight details. I eventually got hold of the airline myself and made the changes within one day.
21. august 2026
Besvarelse fra Expedia
Hi Joe,
Thank you for sharing your feedback. We understand the time and effort it took to sort out your flight change, especially after resolving it directly with the airline, made the experience more difficult than it should have been.
For any future questions or support, please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
I have tried to get in contact with the…
I have tried to get in contact with the property through your message platform and they hay not replied.
5. september 2026
Besvarelse fra Expedia
Hi Craig,
Thank you for sharing your feedback. We understand not receiving a reply through the message platform made communication more difficult than expected.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Besvarelse fra Expedia
Hi Greg,
Thank you for your review. We're glad to hear that booking through Expedia was quick and easy for you. We appreciate you taking the time to share your experience.
Thanks,
Expedia Customer Support Team
I paid more than advertised due to exchange fees
I have been happy using Exoedia for many years, however the last booking was disappointing as it was not clear that the payment will not be processed in AUD dollars as it was the case in all of my previous bookings, so at the end the cost was much higher than advertised initially.
2. september 2026
Besvarelse fra Expedia
Hi Peter,
Thank you for sharing your feedback. We understand the payment currency was not as clear as expected and that the final cost being higher than anticipated affected your experience.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Troubles booking
Troubles booking, in the time it took to enter Customer details, the price had changed, Expedia then Pre-auth on nominated bank account, and tie up funds even though price increased by $0.01, or second time around reduced.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Expedia
Hi Quinn,
Thank you for sharing your feedback. We understand how important clear pricing and a smooth booking process are, and we can see your concern about the price change and bank pre-authorization.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Besvarelse fra Expedia
Hi Bran,
Thank you for sharing your feedback. We are glad to hear that you found the rates good and the booking process easy. We know how important it is for travel planning to feel both affordable and straightforward.
Thanks,
Expedia Customer Support Team
The Expedia site on hotel
The Expedia site on hotel
When I went to book and paid money
The date had changed and when I went to change date Expedia said they emailed hotel to change booking date and said they had no response
So because there was a glitch when booking I paid for two different dates and the 2nd date I was not even in America I was back home in Australia
8. august 2026
Besvarelse fra Expedia
Hi Ckhester,
Thank you for sharing your feedback. We understand how concerning this booking experience has been and can see your concern about the date change and being charged for a stay you could not use.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Booked with you paid and confirmed only…
Booked with you paid and confirmed only to get to the hotel the checking time you gave me is 11am theirs was 3pm I protested only for them to blame your website I cancelled because they don’t want us and who lost it’s me ! They were rude the Samoan Couple claimed that they are the bosses in a Tongan PUATAUKANAVE HOTEL IN VAVAU ! Very bad experience for me my husband and son ! Our overnight holiday was ruined!
17. august 2026
Besvarelse fra Expedia
Hi Paea,
Thank you for sharing your feedback. We understand the mismatch in check-in times and the experience at the property had a major impact on your family’s stay.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
The Hotel was not a real Hotel
The Hotel was not a real Hotel. The room was dirty and the airconditioner did not work. The door would not close. It is out of the way not 600m from where I wanted to go. No staff only 1 lady at reception. I moved out after 1 night. No restuarant in the hotel or service. The phone did not work. Terrible
15. september 2025
Besvarelse fra Expedia
Hi Damian,
Thank you for sharing your feedback. We understand how important a clean, comfortable, and well-located stay is, and we can see your concern about the room condition, amenities, and overall experience.
Please contact us through our Help Center at expedia.com.au/helpcenter for support with your booking.
Thanks,
Expedia Customer Support Team
Good price and efficient service.
13. august 2026
Besvarelse fra Expedia
Hi Mohammad,
Thank you for sharing your feedback. We are glad to hear that you found the pricing good and the service efficient. We know how important it is for travel planning to feel both valuable and well supported.
Thanks,
Expedia Customer Support Team
Easy booking & competitive pricing
We booked our flights, accommodation and return airport transfers and it all went without a hitch. Easy booking process and excellent value for money.
20. august 2026
Besvarelse fra Expedia
Hi Nikki,
Thank you for sharing your experience. We are glad to hear that booking your flights, accommodation, and airport transfers was easy and offered excellent value for money. We know how important it is for every part of the trip to come together smoothly.
Thanks,
Expedia Customer Support Team
Booking was so easy
Booking was so easy. Hotel of choice with a great rate. Guaranteed every time.
31. august 2026
Besvarelse fra Expedia
Hi Richard,
Thank you for sharing your feedback. We are glad to hear that booking has been easy for you and that you continue to find great rates on your preferred hotel choices. We know how important it is for travel planning to feel reliable and rewarding every time.
Thanks,
Expedia Customer Support Team
Easy site to use
Expedia site is easy and user friendly.
Had free cancellation and I cancelled my Hotel.
All taxes included in price so no surprises when you book.
All so easy and in 3-5 day money back in my account.
6. juni 2026
Besvarelse fra Expedia
Hi,
Thank you for sharing your feedback. We are glad to hear that the site felt easy to use, the pricing was clear, and the cancellation and refund process worked smoothly for you. We know how important it is for travelers to have flexibility and confidence in the full booking experience.
Thanks,
Expedia Customer Support Team
Besvarelse fra Expedia
Hi Gary,
Thank you for sharing your experience. We are glad to hear that booking with Expedia is always an easy transaction for you. We know how important it is for travel planning to feel smooth and reliable every time.
Thanks,
Expedia Customer Support Team
I have been trying to contact Expedia… change the flight
I have been trying to contact Expedia for more than a month regarding a flight change, and unfortunately, I have still not received a solution.
Every time I contact Expedia, I am told that a specialist from the US will contact me because they are the only team who can assist with my flight change. However, no one has ever contacted me. I have been waiting for more than a month, and now my flight is tomorrow and the issue is still unresolved.
I have also spoken with the agency/customer service team directly, and they have tried to assist me, but they do not have access to make the change either. This makes the situation even more frustrating because if the team I can actually speak to does not have access to change the booking, and the specialist who does have access never contacts me, how is a customer supposed to resolve their booking?
I understand that some bookings may require a specialised team, but there should be a clear and reliable process to reach that team. Customers should not be sent from one department to another and then left waiting for more than a month without any follow-up.
Making a flight booking is a serious matter, and when a customer needs to make a change, there should be someone responsible for taking ownership of the case and providing a solution. Being repeatedly told that a specialist will contact me, and then receiving no call or follow-up, is extremely disappointing.
My flight is tomorrow, and after more than a month of trying to resolve this, I still have no solution.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Expedia
Hi Daniela,
Thank you for taking the time to share your feedback. We understand your concerns about your flight change and know how important it is to get timely support before departure.
Please contact us through our Help Center at expedia.com.au/helpcenter so our team can assist you further.
Thanks,
Expedia Customer Support Team
Easy to book a stay but when I logged…
Easy to book a stay but when I logged in to check my booking it was completely wrong. I booked and paid extra for 2 adults and 2 bedrooms but my booking appears to be for 1 adult and 1 bedroom. No humans to talk to just an AI that has is all artificial, no intelligence and no idea how to answer my questions. Will never use Expedia again.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Expedia
Hi Tansy,
Thank you for sharing your feedback. We understand your concern about the incorrect booking details and the difficulty getting support.
Please contact us at expedia.com.au/helpcenter so our team can assist you further.
Thanks,
Expedia Customer Support Team
I would rate Expedia rather poor
I would rate Expedia rather poor, as they charge you extra on website for checked baggage and when they purchase your ticket neglect to add checked baggage. Then you are forced to pay through the airline directly for the extra baggage you already paid for.
You also can't contact and speak to a service representative it's all automated and very limited prompts.
I would go as far to say it's fraudulent charging extra for a service and neglecting to follow through with service to make more money.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Expedia
Hi Nicole,
We appreciate you sharing your experience and feedback regarding the baggage charges and our customer service. We are concerned to hear about the difficulties you encountered with your booking, and we want to ensure this is reviewed carefully.
Please contact us at expedia.com.au/helpcenter, so we can take a closer look and assist you.
Thanks,
Expedia Customer Support Team
I always book with Expedia
I always book with Expedia when travelling. The booking process is so easy and if you need to talk with a representative it's always quick and easy.
9. september 2026
Besvarelse fra Expedia
Hi,
We're so happy to hear that our booking process and customer service have consistently met your expectations. We truly appreciate your loyalty and kind words.
Thanks,
Expedia Customer Support team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.