ERS Anmeldelser 1.828

Knowledgeable and polite. Took the time to explain and answer questions. Very clear explanation of the repair process, how excess payment works etc.

All our queries were answered clearly and efficiently. All very helpful thank you

Quick, Friendly and Clear.

Solar was really kind and helpful. Very upsetting when your learner driver son has an accident - and especially when it’s his fault and everyone is very shaken and upset, but his calmness, the clarity of his explanations of the process, and his helpfulness made me feel reassured.

Good communication, helpful staff

Friendly, helpful service.

My telephone call was excellent in every department, and my agent Nicola very professional

I want to extend my sincere thanks to Kayleigh Amor and the team at ERS for the outstanding support I’ve received regarding the windscreen issue on my vehicle.

Kayleigh handled everything with a level of professionalism and care that truly stood out. She took the time to clearly understand the problem and then guided me step by step through what needed to be done, ensuring the process was as smooth and efficient as possible. Her communication was clear, reassuring, and focused on getting my car back on the road with minimal hassle.

Although the repair hasn’t been completed yet, it’s clear that, thanks to Kayleigh’s support and expertise, it’s well on its way to being resolved quickly and properly.

ERS should be extremely proud to have someone like Kayleigh on the team—her dedication, efficiency, and customer-first approach are exactly what excellent service looks like.

Thank you again for turning a potentially stressful situation into a seamless experience.

Best regards,
Veselin Hristov

Nicola made the whole process very easy for me and had a very pleasant manner.

Excellent service. Process straightforward

Easy and straight forward

very understanding and easy to speak to, gave clear and concise answers to the questions i had on behalf of a mutual client

Really helpful and prompt to get in touch after the incident

The person I spoke to today was very helpful and very attentive. They listened to everything I had to say and answered all my questions and gave me the options that I requested m. so far the process seems to be pretty smooth but it is just the beginning.

The agent enabled me to talk through my options , was very understanding and put my needs first.

Called in regards to a claim and spoke to June. She was great and very friendly and helpful. I was extremely shaken up and she took the time to go through everything with me in a calm manner and even rang me back after the call cut out

Jacob really helped us today when we were stressed out about reporting a road traffic accident. He went above and beyond by reassuring us, showing great customer service and patiently reassuring and teaching us the process step by step. There should be more people as friendly, knowledgeable and as helpful as Jacob. I hope he is rewarded for his help, Thank you so much

All questions answered accurately and pleasantly

I just had one of the most unprofessional experiences ever. I called for assistance and a male representative answered the phone—only to immediately start laughing. Not just a chuckle, but full-on laughing for nearly a whole minute. I said "hello" multiple times, thinking it was a bad connection or a mistake, but he just kept laughing and said nothing. I eventually had to hang up.
This is completely unacceptable behavior for any business. It was rude, immature, and incredibly unprofessional. I expect better and won’t be calling again unless I know this issue is taken seriously.
Time of call : 16:15
Date: 20/08/2025

Sarah was extremely knowledgable,and answered all my questions, taking me through all aspects of my car insurance quote. Email confirmation was quickly sent to me so that I could examine the cover and cost.