ERS Anmeldelser 1.828

Excellent service from Kayleigh in the new claims team, always very helpful. Keep up the good work Kayleigh!

Mary Jane patiently went through everything in a clear & calm manner which is all you can hope for.
Quickly went from 5 stars to 1.
5 days without a car before the replacement car will arrive and the choice was an estate car - which is not a like for like replacement - and it wasn't a choice it was take it or leave it.

Kayleigh, the call taker was very polite, clear and calm with everything she asked and also when answering questions that I had. Given the week I have had, this was quite welcome and reassuring to myself.

The handler i spoke to was very helpful and kind,

Totally useless.
They are great at taking your money, but heaven forbid you should need to make a claim.
Our car was written off just over a month ago = 21st June. by someone driving into the back of us.
The other driver accepted responsibility, so you would think it would be quite straight forward, but NO.

We were insured though Adrian flux who wash their hands of any responsibility immediately and you will spend hours of your life while you get shoved from their handling company Auxillis, back to ERS.
ERS were wholly incompetent, spent more time trying to low-ball us on the price of the car than worried about our loss.
They didn't sent an assessor, to view the car, instead we had to spend hours taking pictures and videos to upload to their website before they would process the claim.

We had our excess deduced from the payout for the car, both Adrian flux and ERS say its down to us to get this back from the 3rd parties insurer!
Neither are remotely interested in doing their job.
My only advice, if you ever need to make a claim and want a stress free experience, avoid Adrian flux/ERS at all costs.
The 3rd party's insurer Hastings direct said that it was most "irregular and unprofessional" for an claimant to have to recover the excess from them directly.
Pretty much sums up ERS

June was helpful and explained the process well

Very impressed with how quickly I got through to speak to Kayleigh in the claims department. She was very helpful and it was easy to log a claim on behalf of my client. Top work. 10/10

Extremely helpful and understanding after me reporting a very annoying no-fault claim. All now proceeding as described.

Very polite and professional

June was most helpful and got this all sorted in record time

Friendly and helpful responses. My only issue was my inability to attach photos to the damage assessment link. However I was advised to submit them by email.

My partner spoke to Roxanne today, she was very helpful thank you

Call handler - Lilly was polite and efficient

Excellent service from June Dennis

Friendly efficient staff.

The handler June Dennis made the whole process of reporting the claim stress free and was also very friendly. June is always very helpful and patient

Excellent staff so helpful made everything so easy and appreciated that I was very short of time

5 stars and more for the chap called Jacob, calm and very professional handling my accident claim.
Certainly helped relieve some of the stress involved.