June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Se mere
Virksomheden har svaret
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Se mere
Jacob really helped us today when we were stressed out about reporting a road traffic accident. He went above and beyond by reassuring us, showing great customer service and patiently reassuring and t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Kontaktoplysninger
30 Fenchurch St, EC3M 3BD, London, Storbritannien
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Professional service
She was very helpful during stressful time.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Awesome
Awesome, clear, precise, friendly and they took the “ hard” out the work
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Cheap for a reason
Cheap for a reason, avoid!
Had a car reverse in to mine, wasent going to claim of my insurance as not my fault, so rang them and asked for there advice what I should do, very unprofessional, couldent be less botherd, said "good luck" and sent me on my way!
You may save £10 £20 going with this lot, but god forbid you ever need them!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello Shane,
Thank you for leaving a review. We have sent a request asking for further information about your complaint via Trustpilot. Please reply providing us your ICE reference number so that we can find you in our system and resolve your complaint or send us an email on complaints@iquw.com.
We look forward to hearing from you.
Thank you.
ERS Team
Chiara
Chiara, the ERS claims handler, was so helpful and supportive. In fact both members of the ERS staff I have spoken to have been excellent.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent Customer Service
Lily was thorough and professional throughout thye call
30. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Mary Jaine a new claim handler helped…
Mary Jaine a new claim handler helped me patiently and given all possible options… she was courteous and cooperative with understanding of claims and processes
29. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Roxanne was fantastic!
29. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
great call center person
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Claim being questioned by ERS
This review follows damage to a classic car on a DFDS ferry, see DFDS review on Trustpilot that was updated on 11th July 2025.
After going through the process of making a claim on DFDS for the damage that was totally their fault, and receiving their rejection, I made a claim on my insurers ERS.
They are a company I have been with for a considerable time, and as far as I recall this is the first claim I have made.
However I am now questioning my decision to stay with them. Despite having sent them photographs of the damage, on more than one ocassion , a copy of the DFDS Vehicle Damage Report, Invoices, and the details of a witness to the accident, the claim is now being questioned and I am once again being asked for information already sent to them.
I am really at a loss for words.
Update - 25/09/25
I very much look forward to hearing the views of ERS on my complaint.
If they are prepared to question a claim that is absolutely genuine, and one where the blame was clearly not mine, it's not surprising that there are 8% of one star reviews from other ERS customers on this site.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team who will be in touch to help resolve your complaint.
Thank you.
ERS Team
Thank you for being so supportive
Thank you for being so supportive with my claim, as a long standing customer that is very happy with the service you provide going the extra mile at this stressful time is the reason why I keep coming back
24. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was super helpful and reassuring
June was super helpful and reassuring.
She explained the steps to me and was pleasant and professional
19. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reported Claim Easily on phone
Speaking with June made the process easy
19. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was very helpful and understanding…
June was very helpful and understanding in the situation that has arisen for me. Being hit by a provisional license holder who was driving without being supervised and no L plates.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Kayleigh was very helpful and patient
Kayleigh was very helpful and patient. Whilst on the call I had to deal with other things relating to the business and she was very professional and didn't rush me, very nice to see people still take pride in their jobs and she is an asset to ERS
12. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very polite and well informed.
Very polite and well informed.
Chiara Did a great job, no issues at all.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
It took me a while to get to someone…
It took me a while to get to someone who could help me, but once there the operative couldn’t have done a better job, very happy with how I was treated.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.