Epson UK Anmeldelser 

Many people have had to go to apple support for this issue where the printer does not work anymore. The updates have been out of sync now for months! They say Epson have not done their 'homework' to update. There is absolutely no support anywhere from Epson. Just redownload the apps etc. I need help.

Epson ET 8500 Still cant get this printer working paid a lot for this printer and still cant use it Having to get my printing done at a lab and its costing me a fortune and still the scanner will not scan and part of my job is to scan floorplans the trouble I have uploading them to the site is a pain.

Stay away, the printer doesn't work after printing 50 pages, I can't return it to the store, they sent me to a consultant to whom I can't return it either. Instead I have to buy a special cable and repair the printer myself, I'm taking the matter to the consumer protection office.

Got epson 2200. Subscribed to “readyprint” to have cartridge refilled when empty. Free for 6months then £0.99 after. But was sent 2 sets of cartridges, even when Im still using my current. I unsubscribed to not further be charged as I still have 2 sets. But cant use the cartridges now as it only works with your subscription. Well done Epson. You just fooled one more customer with your eco friendly tactic. Unfortunately I have to buy new sets of cartridges not connected to ready-print subscription to use my printer.

Epson ET 3850 Continually drops the internet connection Disconnect the printer electric supply it works again// then after being idle it do,s it again . I would strongly advise any one thinking of buying this epson printer to check all reviews as it seems its common problem ,, Worked fine until last 3 months Now it so unreliable

Epson has no conscience. Just replaced a cartridge on my 6000 series, which then made me replace an additional cartridge before it would do anything, only to show me that the ink level on the first replaced cartridge had dropped. I had printed nothing at all. A set of cartridges cost 70-80 euros. Pure evil.

My ET-2826 Eco Tank works fine as a printer and can print over wifi, ie, with out USB cable. However, I've just discovered that you cannot use the scanner over wifi - it needs a USB cable which I found disappointing! My cheaper earlier printer did both printing and scanning over wifi!

Shockingly bad customer service, don't use Epson.
I have a readyprint flex subscription. In September I ran out of ink, but hadn't received a replacement so had to call and ask for it manually. 3 months later I have run out of ink again, although on my readyprint account it is showing that all cartridges have some ink remaining. I rang Epson to ask why this is happening, and to ask for more ink to be sent.
Even though it's been 3 months since I had any ink, and I've spent a considerable amount of time holding on the line to speak to someone, I was told that I would need to send a screenshot to them before they would believe me and send more ink. No apology that this has been necessary for the second time in a row, or desire to rectify the problem to ensure that my printer is communicating properly with Epson to ensure that i actually receive the service I'm paying for, just an implication that I would put myself through this rigmarole and lie to get some ink when I didn't actually need any.
I'm not sure why Epson treat customers like this, but I shall be replacing my printer and changing supplier.

Just had to spend the best part of an hour talking to customer services trying to sort out an error code. Turned out to be unresolvable due to company policy and subscription plans.
If you have an Epson printer, you need to be aware that you can only print at home if you have a ReadyPrint Flex or ReadyPrint Go plan. I wanted to print 2 pages today, and have been forced to subscribe to one of their plans. So despite having brand new Epson cartridges I can't print because they aren't linked to a current plan. This means that I now have to wait for new cartridges to be sent to me before being able to use my printer. I also wouldn't be able to use my printer if I purchased third party cartridges from Cartridge People for example.
If you buy an Epson printer you are held hostage to only buying your ink from them and their pricing! They have removed my consumer right to shop around for the best priced cartridges. They don't tell you this Currys or other vendors when buying from a store. It's a complete money making scam! I will never again buy anything from Epson!

Service Reference Number: GB-243538058

I submitted a request for my printer with a broken belt and was instructed by Epson to send it to their authorized service center:
Epson Service Repair Centre, C/O Unicomp Limited, Unit 14, Bourne Enterprise Centre, Borough Green, TN15 8DG.
The product was delivered to this address on 27/11/2024.

Since then, despite multiple attempts to contact Epson Customer Services over the past 15 days, I have received absolutely no updates about my product. In every single interaction, their representatives have stated that they have no information whatsoever regarding the item.

It is now abundantly clear that the product is lost. And let me remind you—this is a £1000 printer we are talking about. The complete lack of accountability, communication, and professionalism from Epson is utterly appalling.

What’s even more shocking is the sheer incompetence of their customer service. I have repeatedly asked for updates, only to be ignored or given vague and unhelpful responses. This level of service is unacceptable for any company, let alone one that prides itself on being a global leader in technology.

This experience has been beyond frustrating and has left me deeply disappointed in Epson. I cannot believe a brand of this size would treat its customers with such indifference.

I am posting this review because all other avenues have failed. Attached are messages from Epson Customer Services showing the lack of action and accountability.

If you truly value your customers, I expect you to contact me immediately and resolve this situation without further delay.

Very Poor customer service, and to think Epson is a japanese company, its an embarassment to Japan and its usual high tech supportive companies

will never buy an Epson printer again, will use their rivals

Purchased Epsom Printer 2 years ago, and out of warranty by couple months. Problems with printers there after, they don't care!! And ask for £160 to have a look at it!! Throwing £300 printer in the bin, and looking to purchase Canon. Canon customer service is supposed to be good too. Avoid Epsom, unless you want to buy every 2 years!!

just purchased another Epson printer and again prints coming out dark have tried everything being a photographer need a printer that works cant get hold of Epson really disappointed in my last purchase cost me £600 for something I cant use and to to go back to a print lab. the printer is a ET8500 If Epson reads please tell me how I can contact you to get help.
07796083715

I purchased a new printer, on the box there was a 3 month free ink trial offer for Epson Readyprint, it looked like a good offer so I signed up before setting up the printer. Today I set up the printer, installed the Espon Smart Print Panel app only to be offered 4 months free trial, OK so it's an extra month but I would have liked the extra month, then I registered the printer only to be offered 6 months half price Epson Readyprint. So, all these mixed up promo offers? I contacted Epson but was basically told 'tough', I really think when you are doing offers / promotions there should be a better system. Poor customer service and a ridiculous promotion system.

Have a problem with a 3 month old multifunction printer. Been in phone queue today for 1.5 hours and cut off twice now. They are quick to answer the phone when they want your business but after sales - shocking!

I bought an ET-2860 yesterday and am taking it back to the shop tomorrow. Impossible to contact tech support (the printouts do not resemble the original documents in any way whatsoever) The email address is wrong. The telephone support line does not work. The chatbot on the website doesn't work. What a dreadful experience. Never again!

Just had a terrible experience with this company. Bought a printer for occasional use EPSON ECOTANK 2860 from Amazon. Used occasionally and this caused the nozzles the constantly block and the printing quality to be really poor but if you did a nozzle clean then it would work. After about 18 months and a total of about 20 pages printed it stopped working and told me there was a fault and it would need a service.
Contacted epsom who said just to collect and look at the printer would be £150 + shipping costs and if any repairs were needed it would be additional, they didn't offer any other options.
Obviously I didn't go for this as £150 was the cost of the printer.
Have now bought a brother laser printer which is brilliant.
AVOID epsom printers at all costs!

TRYING TO CANCEL SUBSCRIPTION, BUT THEY MAKE IT IMPOSSIBLE , IT SAYS I MUST PAY ALL INVOICES BUT ALL INVOICES HAVE BEEN PAID , CANT GET CUSTOMER SUPPORT, TRIED TO 8 FEB 2024, NOW THEY KEEP TAKING PAYMENT , DO NOT USE THEM

Contacted Epson support with an immediate printing issue from new. I was passed from one person to the next, all asking the same questions and offering the same solutions that didn't work.

Readyprint subscription service is good in principle but totally inaccurate in their print count in reality.

I started to notice this gradually as I had to keep increasing my allowance, and then realised it was their system at fault. I restarted a subscription several times, to prove it to them- printed one test page and it recorded 2- and they did nothing and said it was fine. I have written to them over and over, increasing my subscription to 100. I then started to pay even closer attention to whenever I printed, and to the updates (which happens later and is the excuse they use to say why it shows different), making sure I printed nothing in between for a few days, and it is recording EXACTLY DOUBLE the amount I print. The carry forwards are also inaccurate- that is simple maths! I have written to them one last time, and if they do not resolve (which I doubt as it seems a very technical internal error on their part), I will look into how I can have them investigated externally, as I believe thousands of customers must have the same issue and have either not realised, thinking they printed more than they thought (like me initially) or they are being ignored by the company.