Amazing apartment, excellent communication before during and date our stay from the Emearld Stay Team. The knew my birthday and sent a cake ( hard to top that level of personal touch). Will definitel... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very well located apartment for skiing and great ski in / ski out location from boot room. Nice , modern and very clean 3 bedroom apartment with everything you might need. Really appreciated prov... Se mere
Virksomheden har svaret
Super séjour super appartement super emplacement bref tout était au top. La propreté était à son maximum je recommande ce logement et l’agence emerald stay !!!! Un grand merci aux agents pour leur réa... Se mere
Virksomheden har svaret
Excellente expérience dans cet appartement spacieux et bien équipé sur 2 niveaux comprenant 3 chambres avec terrasses, deux salles de bains, 3 toilettes, air conditionné central par étage (silencieu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.
Kontaktoplysninger
Rue Fendt 1, 1201, Geneva, Schweiz
- +41 22 551 01 11
- info@emeraldstay.com
- www.emeraldstay.com
4,5
Fremragende
67 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank You Team Heriz
Just back from beautiful Les Gets and a fabulous stay at Heriz. The apartment is an oasis of luxury and tranquility but right in the heart of the action - so the fun never far away with The Black Bear, Apres, The War Memorial etc all within a stone’s throw. Lovely to be able to walk round the corner for the lifts. Top bombing! Epic! Thank you so much Team Heriz!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Will,
Thank you so much for your wonderful review and for choosing the apartment Heriz for your visit to Les Gets! We’re delighted that you enjoyed the luxury and tranquility, as well as its prime location close to all the vibrant spots and ski lifts. It’s fantastic to hear you had such an epic stay! Your kind words mean a lot to our team. We look forward to welcoming you back for another memorable experience very soon.
Warm regards,
The Emerald Stay team
A wonderfully spacious apartment in a…
A wonderfully spacious apartment in a very good location (for both lifts and the Boulangerie!). Great service, checking we were happy after only 48 hrs and doing a quick clean and linen change after 3 days. My only comment would be that mugs with handles would be appreciated!
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Kate,
Thank you very much for taking the time to share your feedback about your recent stay with us. We’re delighted that you enjoyed the spacious apartment, its convenient location, and our attentive service. Your suggestion regarding mugs with handles is much appreciated. We’re always looking for ways to enhance our guests’ experience, and we will certainly take this into consideration for future stays.
We hope to welcome you back soon for another great holiday!
Warm regards,
The Emerald Stay Team
Great company
Great company, very responsive with any questions and a very comfortable apartment.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Kate,
Thank you so much for your lovely feedback! We’re really glad you found the apartment comfortable and that our team was able to assist you quickly.
We’d be happy to welcome you again anytime!
All the best, Your Emerald Stay team
Le top: spacious, 3 bedrooms and quiet
Excellente expérience dans cet appartement spacieux et bien équipé sur 2 niveaux comprenant 3 chambres avec terrasses, deux salles de bains, 3 toilettes, air conditionné central par étage (silencieux), une grande terrasse vue sur belle piscine (fraîche), cuisine bien équipée. Petit salon salle à manger avec TV plate, petit haut-parleur bluetooth pour le confort. Accès direct à un 3e étage solarium sur le toit comprenant canapés et petit grill Weber +gas. Un cadeau de bienvenue: sel, éponges neuves etc…Attention: un escalier escarpé pour descendre aux chambres pour info.Proche de la plage, parking libre devant le bâtiment. Bâtiment moderne et bien conçu.
Par d’accueil en personne, tout se fait par Email et SMS mais service dispo et rapide!! Merci!
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Cher Hilarius,
Merci beaucoup pour votre avis détaillé !
Nous sommes heureux que l’appartement et nos services aient répondu à vos attentes et que vous ayez passé une excellente expérience.
Votre retour est précieux et nous espérons avoir le plaisir de vous recevoir de nouveau prochainement.
Bien à vous, l'équipe d'Emerald Stay
The property is amazing and very…
The property is amazing and very comfortable, perfect location. The staffs of Emerald Stay are amazing and responsive.
We definitely will come back and stay.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear David,
Thank you so much for your kind words and 5-star review! We’re delighted that you enjoyed the comfort and location of the property, and it’s wonderful to hear that our team made your experience even more special.
We’ll be thrilled to welcome you back whenever your travels bring you again to Morzine.
Warm regards,
The Emerald Stay Team
The apartment was new
The apartment was new, perfectly equipped and the interior was beautifully decorated. The EV charging station in the underground garage was a real plus. Furthermore the whole crew of Emerald Stay was easy to contact, helpful and very friendly. We consider booking another stay in one of the other destinations for our upcoming skiing trip.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Amélie & Peter,
Thank you so much for your wonderful feedback!
We’re delighted that you enjoyed your stay at our apartment Rivulet and that our team could make it even more comfortable.
It would be a pleasure to welcome you again, perhaps for your next ski trip at one of our other destinations!
All the best, Your Emerald Stay team
Perfect Morzine holiday
Had a great week with the family in chalet Kerasia - Morzine, fantastically looked after by Emerald Stay. The chalet was finished and maintained to fabulous standard and Emerald were perfect.
First time we have used Emerald. Very impressed and already looking at trusting them and the quality of their properties on our next trip.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Thomas,
Thank you so much for sharing your experience. We’re delighted to hear that you and your family enjoyed such a memorable week at Chalet Kerasia. It’s wonderful to know that the comfort and quality of the chalet met your expectations and that our team could make your stay smooth and enjoyable.
We’re especially happy that your first stay with us left such a positive impression, and we’d love the opportunity to welcome you back for your next holiday in the Alps. It would be our pleasure to host you again and help create more great memories.
Warm regards,
Your Emerald Stay team
Excellent service and communication.
Excellent service and communication.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Anna,
Thank you so much for your great review! We’re glad you appreciated the service and communication.
It was a pleasure hosting you, and we’d be happy to welcome you again anytime!
Warm regards, Your Emerald Stay team
Merveilleuses vacances au chalet Le Soli a Morzine
Nous avons sejourné à Morzine dans le chalet le Soli 1 semaine au mois d’août et tout y est parfait : des vues imprenables sur les montagnes aux alentours en passant par le comfort interieur très chaleureux et authentique du lieu. Je conseille très fortement ce magnifique chalet en pleine nature. La navette gratuite qui passe au pied du hameau est parfaite pour aller au centre de Morzine.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Chère Dolly,
Un grand merci pour ce magnifique retour ✨
Nous sommes ravis que votre séjour au chalet Le Soli vous ait autant plu, tant pour son atmosphère que pour son cadre privilégié.
Nous serons enchantés de vous accueillir de nouveau lors d’une prochaine escapade alpine ⛰️ !
Bien à vous, l'équipe d'Emerald Stay
Emerald Stay are very helpful and…
Emerald Stay are very helpful and understanding. They respond to everything immediately. The apartment was very clean and just like in the pictures advertised. They are also very honest and warm. A pleasure to deal with!!
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Rachel,
Thank you so much for your kind words! It truly means a lot to us to hear that you felt well taken care of and comfortable in the apartment.
Hosting you was an absolute pleasure, and we’d be so happy to welcome you back whenever you return!
Warm regards, Your Emerald Stay team
Amazing stay!
Amazing stay!
Perfect apartment, great location (right next to the lake), service 10/10.
5. august 2025
Uopfordret anmeldelse
Nous avons loué l'appartement Altum en…
Nous avons loué l'appartement Altum en août 2025 à Morzine. Le logement est super bien optimise et a 2 pas du centre pour ma fille de 4 ans c etait idéal. La déclaration est cosy avec goût et j ai tres bien dormi les lits sont tres confortable. L'équipe est au petit soin pour toutes les demandes. Merci on a passé de bonnes vacances.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Chère Netchanok,
Merci beaucoup pour votre retour si positif 🙏
Nous sommes ravis que vous ayez apprécié notre appartement Altum, son emplacement et son confort.
C’est un vrai plaisir de savoir que toute la famille a passé de belles vacances à Morzine.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt ! 🌿
Bien à vous,
L'Équipe d'Emerald Stay
Besvarelse fra Emerald Stay
Dear Ahlam,
Thank you so much for your kind words! 🌟 We’re delighted to hear you had an amazing experience and that our team made a great impression. We truly hope to welcome you back again soon!
Warm regards,
Your Emerald Stay team
Excellent séjour première semaine…
Excellent séjour première semaine d’août 2025 au chalet Le Soli dans la vallée de la Manche à Morzine. Chalet impeccable, jolie vue sur la montagne, magnifique salon avec poutres anciennes et cheminée imposante. Chambres et salles de bains impeccables. Le charme de l’ancien avec tout le confort moderne.
Je recommande vivement.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Cher Henri,
Merci beaucoup pour votre retour enthousiaste !
Nous sommes ravis que vous ayez apprécié votre séjour au chalet Le Soli, ainsi que son confort, son authenticité et sa vue sur la montagne. C’est un plaisir de savoir que l’atmosphère du lieu vous a plu.
Au plaisir de vous accueillir à nouveau à Morzine !
Bien à vous, l'équipe d'Emerald Stay
Great property conveniently located 10…
Great property conveniently located 10 mins walk outside of Morzine town centre - the property was fitted to the highest standards and was very comfortable - the service from the property agents was great and very responsive. We would definitely go back!
13. juli 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Parul,
Thank you so much for your kind words!
We're delighted to hear you enjoyed the property's comfort and quality, as well as its convenient location near Morzine. It’s also great to know our team’s service made a positive impression.
We'd be thrilled to welcome you back anytime!
Warm regards, Your Emerald Stay team
Opportunistic and false cleaning charges of 900 EUR
The property itself was great, but the excessive and opportunistic cleaning charges completely ruined our experience. We were charged a staggering €900 in total for cleaning, despite leaving the place in a reasonable condition — dishes were done, most rubbish was removed, and only minor, easily wipeable marks were present.
To make matters worse, €500 was charged to my card without consent. When challenged, Emerald only refunded €50, acknowledging that the dishes were, in fact, clean. They initially attempted to charge €50 just for doing dishes — on top of the already high cleaning fee we had agreed to.
The justification for some of the extra charge included removing five items from the fridge. No damage was done to the property, and it was left in a normal post-rental state. Sadly, this experience has ensured we won’t be returning. Avoid.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Ben,
Thank you for taking the time to share your feedback.
We’re sorry to hear that our departure guidelines affected your overall experience, especially as this was your second stay with us. We understand that the charge may have felt excessive; however, by confirming your reservation, you agreed to our terms and conditions.
Our departure rules are in place out of consideration for our local team and cleaning staff. We believe that tasks such as taking out the trash reflect basic respect for the property and are not included in the standard cleaning service.
While it’s true there were no significant damages, we did note coffee stains on the table and walls, which gave us the impression that the chalet may not have been treated with the level of care you referenced.
As for the city tax, we sincerely apologize once again for the error. It was a genuine oversight, and we corrected it immediately by issuing a refund.
We understand you enjoyed your stay, and we hope to have the opportunity to welcome you back in the future. Now that you’re more familiar with our policies, we trust your next experience will be even smoother.
Warm regards, The Emerald Stay team
Chamoisine
Panier arrivant le lendemain de notre arrivée très appréciable
J'ai trouvé un peu "moyen" de garder la trace de ma carte bancaire alors que je l'avais changée. Ce qui a failli remettre en cause le séjour d'après Alice.
D'ailleurs d'après Alice, il fallait faire le ménage complet car c'était un court séjour.
Mais Romain, je crois, qui m'a appelé la veille du départ ne m'a pas dit la même chose...
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Cher David,
Merci d’avoir pris le temps de partager votre retour concernant votre séjour.
Nous sommes ravis d’apprendre que le panier de bienvenue a contribué à rendre votre expérience agréable.
En ce qui concerne la vérification de la carte de crédit, nous sommes désolés si cela vous a surpris. Toutefois, Alice n’a fait qu’appliquer notre procédure standard, précisée dans nos conditions générales de vente. Celle-ci prévoit que la carte ayant servi au paiement soit vérifiée lors de l'enregistrement, par mesure de sécurité, comme cela se pratique fréquemment dans notre secteur.
S’agissant du ménage, il semble effectivement qu’il y ait eu un malentendu. Nous vous avons informé qu’aucun ménage intermédiaire n’était inclus dans votre réservation, nos séjours de moins de 7 nuits n’en bénéficiant pas automatiquement.
En revanche, à aucun moment il ne vous a été demandé d’effectuer un ménage complet avant votre départ.
Comme indiqué dans les instructions envoyées par la suite, seules de simples consignes habituelles étaient à respecter. Nous sommes navrés pour cette confusion.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement et restons à votre disposition pour toute question.
Bien à vous, l'équipe d'Emerald Stay
Great experience from start to finish
Great experience from start to finish. Excellent communication, great help and advice. Facilities are great and the apartment itself is spacious enough for 5 people. Very clean too! We had a wonderful stay!
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Katharine,
Thank you for your wonderful review!
We’re thrilled to hear you had such a great experience and enjoyed the apartment.
It was a pleasure having you, and we’d love to welcome you back anytime!
All the best, Your Emerald Stay team
Two horrible vindictive women on four…
Two horrible vindictive women on four in a bed.
What is it that they do at there place.
Didn't like guests making comments on the place
They showed there true colours.
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear John,
Thank you for your comment. We are unsure to whom this review refers, as we cannot find any record of a reservation under your name, and the description does not reflect any aspect of the experience we offer at our properties.
If this was intended for another accommodation or context, it may have been posted here by mistake. Should you wish to clarify or speak with us directly, we’d be happy to assist.
Best regards, The Emerald Stay team
We rented a beautiful apartment in…
We rented a beautiful apartment in Morzine from Emerald Stay which was modern, well equipped and well located.
The staff were responsive and replied to emails quickly and efficiently.
We had a very relaxing and enjoyable stay and would recommend the apartment.
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Emerald Stay
Dear Neil,
Thank you for your wonderful feedback! We're overjoyed that your time in our apartment, Ayan was so enjoyable and that you found the accommodation to your liking. We're also pleased that our team's support was prompt and effective.
We hope to have the pleasure of welcoming you back in the future!
All the best, Your Emerald Stay team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.