El Pollo Loco Anmeldelser 112

Todo muy rico,personal amable y siempre con una sonrisa

The chicken was some of the best chicken I ever had we need one in Cincinnati, OH bad please put one of your chain in Cincinnati oh

I have been a customer of Pollo Loco for some time now. They are always friendly and polite to me. Talking about the Mira Mesa site (especially John and Dayla) where I eat lunch. They go the extra mile, sometimes I even get an extra piece, ... however smile is always there.

The mobile app sucks. The corporate customer service dept also sucks. The app is slow. After I added all I wanted to an order and ready to add a reward to the order, the app said "unable to contact the restaurant location ". I wrote customer service and they did nothing.

The service and the food, menu and flavor, are great. One of the employees at the Menifee restaurant did and amazing job in helping me. Her name is Olga Gonzalez, she went the extra mile in helping me with the menu and other questions that I had. She was very exceptional. Congratulation Pollo Loco for having employees like Olga.

Workers there are extremely rude. Be aware no dining in! Actually gave me and my family raw chicken. Heard in spanish that they should never serve chicken like that again! Never told us about a “wait” and at least gave us a refund.

I like most of the food but my biggest problem is the chicken quesadillas. Every time I get them they’re extremely burnt to a crisp. I’ve been there multiple times (Linwood, Barstow). Even when I ask them please don’t burn the quesadillas…. ITS STILL THE SAME… BURNT

I have pics but this site won’t let me post them

I love the tacos al carbon and order it almost every time I go to Pollo Loco. I especially love the spicy avocado salsa and Pico de Gallo, they give the tacos a fresh and spicy boost. However, make sure you taste both the avocado salsa and Pico de Gallo BEFORE you add it to your tacos or other meals!!!! On several occasions, both have gone bad and taste awful!!! Today my brother bought me the tacos al carbon and both the condiments had gone bad. If I had added them to my tacos before tasting them, it would have ruined my tacos. So, check first and save your meal!!! This happened at the Montebello, CA restaurant on Beverly Blvd. & Montebello Blvd.

Over 60 yrs in Santa Maria and 1st time visit, check your order, make sure you getting what ordered. Not even considering returning ever again. Don’t appreciate business profiting monetarily and being shorted on order contents!

I placed a large order for a friend's birthday and her clinic mates through the Uber app. I needed to add additional food and was unable through the app. I called the El Pollo, located at Hwy 111 and Dunton Way Store 67740 Cathedral City, and spoke with Clint. What a professional person and so very helpful. I was able to add the additional item through his generosity and the utensils that I had forgotten to order. Kindness,professionalism and basic generosity is appreciated. Great store! The company should be proud of such repesentation. Thanks for making my friend's bday lunch a success.

I last ate at El Pollo Loco years ago, and thought I would try it again. Bad idea! No longer a good deal, as the chicken pieces looked like they came from bantam chickens...really small. Pico was watery and not fresh, portions of rice and beans stingy for the price you pay. Will NOT eat at this eatery again. Huge disappointment.

I have tried to oder with the app 2 times and failed to get the order completed. I could find where to view the FULL MENU. If I can't find the item I can't order the food. This is the dumbest app I have ever seen. I couldn't even see where the RBC burrito were to order them. You think the RBC burritos would be in the section they are calling burritos. Not there or anywhere else in this stupid app. I am never going to use El Pollo Loco app or even go to the store because I have waisted too much time trying order and writting this review. Go job El Pollo Loco.

We went to Manhattan beach and the food went straight in the trash. Dry and burnt, I'm pretty sure must have been left overs. The worst food I have ever bought. How this place can sell food like that and stay open is beyond me.

Went to eat at Pollo Loco Rainbow location and only drive thru was open. I will never bother to eat there again.

Visited the location on Schaefer and Euclid, City of Chino. I thought this location was getting better then when they first opened, but it is not good. Ordered the Avocado Chicken Burrito. Where was the Chicken? The few pieces I had were dry and hard with a few beans, mostly cabbage. The wet sause what ever that is made the tortilla soggy. I'm done with this place. No receipt for my $9+ burrito

Consistently good tasting food with great service with a smile.

Yesterday I went to El Pollo Loco by Vermont across LACC, I'd been coming to this location regularly as it is closer to my place and enjoy the foods. Unfortunately, the thigh piece if chicken served was bad like off. I told the worker in the counter that I cannot exchange it as I already touched it. The manager said the same thing. I was rudely dealt with when all I want is to have the thigh replace with fresher chicken. If course you cannot est something that is spoiled. Though they exchanged it but mind you, the workers were all insisting that it was fresh and good chicken.

They were so bad that that I should call the health department to straighten them out.

This place on sierra,canyon country ...absolutely lousy service, rude people and lousy excuses. I waited 20 minutes and was told this is not an issue, we are 20 minutes behind. They need training on how to treat customers with respect.

I downloaded the app to schedule a pickup for an 8 piece family meal. I should have been eligible for a free order of chips and guac or a discounted price on an 8 piece family meal for using the app. Can someone please tell me how to redeem these discounts? I spent way too much time on the app but no success. Bush League

El Pollo loco on Haun Rd in Menifee - there is an awful squeal from the music that is very disruptive - as well as the music is very loud.
The Churros are extremely greasy and have a bad taste.
The chicken is really good and tasty as are their sides.
I wish they would bring back the black beans.