Elephant Anmeldelser 

Do not buy your insurance here.
I'm paying 500 pounds more than the last year, I never made a claim, my record is clear.
I should pay 50 pounds now, and they increased 100 pounds per month.
Please, be careful is a rubbish company.

Omg! I am in complete shock! These guys still charged me after I cancelled and I still don’t understand how they set up a direct debit with my other bank. Trashed my details and logged me out of their systems but still taking money. Installing their apps feels like a tracking bug

Zero star service. No 1 bad insurance company in the UK

These apparent geniuses cannot operate a functioning website or a phone. Useless is an understatement as is their ability to settle a claim. I was hit from the rear in 2021 and still they can't sort it out but are happy to pester me about a personal injury claim. Shameful creatures.

First an increase of £300 on my car insurance without any specific reasons except ''inflation''. Secondly awful customer experience calling being pushed on round & round from one dept to another having to repeat the same information over and over for 50 min only to get the same generic robot-like lacking empathy delivery of information. Very disappointing to say the least. My question is why even have human being answering when there is nothing human about them. At this stage bring on AI

Very trashy customer service. I absolutely regret using them. I cannot begin to describe my horrible experience with them. They are the first company I have had to ever give a bad review

Just been misgendered by multiple staff working for elephant who believe they should call someone called Jessica 'SIR" repeatedly.

Elephant seems to be another UK company who are on the trans hate campaign?

I recently had the unfortunate experience of dealing with Elephant Insurance and their representative, Mike. It was an absolute nightmare from start to finish, and I am compelled to share my story to prevent others from falling into the same trap.

From the moment I signed up for car insurance with Elephant, the problems began. Mike, the so-called "professional" I was assigned to, displayed a shocking level of incompetence and disrespect. Just a day after I took out the policy, Mike had the audacity to insinuate that I had committed a crime I had absolutely no involvement in. This baseless accusation not only shocked me but also left me deeply disturbed. I felt like my integrity was being attacked for no reason whatsoever.

But the ordeal didn't stop there. Mike continued his unprofessional behavior by threatening to cancel my insurance without any valid justification. It was as if he was holding my policy hostage, using it as a tool to manipulate and intimidate me. This kind of behavior is not only unacceptable but also downright unethical.

Throughout the entire process, I tried to communicate my concerns with Elephant Insurance's customer service, hoping to get some clarity and resolution. However, I was met with nothing but indifference and callousness. It seemed as though they were perfectly content with Mike's conduct, as if this was just another day at the office for them.

Dealing with Elephant Insurance and Mike has left me deeply frustrated and stressed. The fact that a company can employ such unprofessional and disrespectful individuals is a testament to their lack of commitment to their customers. It is clear that their priority lies solely in making a profit, even if it means subjecting innocent customers to harassment and humiliation.

I strongly advise anyone considering Elephant Insurance to think twice before getting involved with this company. Their lack of professionalism, disregard for their customers' well-being, and willingness to baselessly accuse and threaten should serve as a red flag for anyone seeking reliable and respectful service. My experience with Elephant Insurance and Mike has been a complete disaster, and I wouldn't wish this kind of treatment on my worst enemy. Steer clear of this company if you value your sanity and dignity.

Best insurance I have come across. I’m with them for 10 years. I always shopped around and not one provider could beat their deal. Yes, insurance has gone up a little, but so has everything else, costs of living, car prices and stollen cars… it’s not the insurance fault if life events impact the premiums.

Between me and my wife we had 3 accidents in 2 years and 2 were non fault, our renewal price went from £1500 a year to £3777 a year. They have not closed old existing claims creating excessive quotes with other insurers.

I’ve had three claims that weren’t my fault, and the customer service I received was excellent every time. I just got cover for the 8th year running, I called up and elephant matched a cheaper quote I’d found from one of their sister companies. The account website is easy to use. Why change when they provide such a great service?

Good Bye elephant Insurance :)

After submitting a compliant via their website, both the online customer agent and the person who reviewed my complaint has demonstrated that they really care about their customers. Thank you so much for everything you guys really rock!

50% in crease on this year renewal vs last year. Seems to be a common issue. Lack of transparency and no explanation given despite calling their support lines. In fact the operator i spoke to used the call to in fact increase the quote further citing my job title as manager meant i was more high risk - despite the fact I don’t use the card for work or commute by car. Unhelpful and untrustworthy. I will swap and find much cheaper quotes using comparison site…can’t help but think i will have to do the same next year though as this seems the scam of the ages in car insurance.

Absolutely woeful and non-existent customer service. Rang up to ask about a very important detail of my insurance not listed in any of the documentation or FAQs and the automated phone menu simply disconnects you automatically and doesn’t offer a callback service. This is not be allowed by the regulator and is disgraceful.

Multi car renewal quote doubled from last year at £600 to £1200 this year. No personal circumstances have changed. When I challenged this over the phone I was told this is just the cost of living increase. How is this justified?

They priced up my policy monthly from £101 to £183 and cancelled it because of priced up however they refunded my money for 5 days remaining balance of policy.
They now required £183 for last payment after cancelled it.
They are worst insurance company you can work with.

2022 car insurance £130
2023 quote £253

I've not claimed
I don't do as many miles
Car is in a safe location
Car is well maintained.

The reason I got told was based on my profession I am more of a risk driving.

I work from home as an infrastructure specialist and line manager.
Then I got told it was the cost of living.
Then they knocked £40 off as I am a loyal customer.
Needless to say not only did they lose my care insurance but my wife's too.
Made sure that our new insurance are not part of the admiral group too.

Our multicar quote this year was £536

I drive a vauxhall corsa 2015 which I bought new in 2015
The wife drive a hyundai i10 2015.

My brothers BMW is cheaper to insure than an i10 apparently.