Typical me, renewed my car insurance for the wrong date (leaving my car uninsured for 3 days). Called customer serviceS, and was sorted within minutes. The lady I spoke with had great customer skills... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I always remembered that the longer you are with a insurance company that the cheaper the rate gets. I'm paying OVER $400 for 2 cars. With the price rise of everything, it is just disappointing. We... Se mere
Virksomheden har svaret
I highly recommend Elephant Insurance. I had an auto accident in Roanoke VA in April 2026 and they took care of me so quickly. I will recommend them to anyone. They have the best rates and reimbur... Se mere
The whole process of switching over to Elephant Insurance was easy and the premium is literally half of my old insurance! It’s nice not to be gouged by an insurance company. Customer service is top no... Se mere
Virksomhedsoplysninger
- Bilforsikringsselskab
- Boligforsikringsselskab
- Forsikringsselskab
- Motorcykelforsikringsselskab
- Lejerforsikringsselskab
Om Elephant Insurance
Skrevet af virksomheden
We’re the friendly, trusted car insurance experts. We protect your herd.
Get a quote
We protect your Herd! Like all elephants, we go to the ends of the earth for our herd, guiding you through the unfamiliar and unforeseen. We charge through challenges with compassion and confidence only experts can. We’re good listeners and always remember what matters most—your protection.
We offer simple, affordable car insurance that’s easy to understand and use. The journey starts with an easy online quote with coverage information along the way, or by phone or chat with a licensed agent. Our tools help you find the best protection for your needs and budget, and we’re always here to help you if you need to file a claim.
Headquartered in Richmond, VA, we’ve been recognized as one of Forbes America's Best Insurance Companies, named USA TODAY’s 2026 America’s Best Customer Service in Financial Services and have achieved a lower-than-expected complaint rate (NAIC Private Passenger score). As a certified Great Place to Work®, we pride ourselves on a strong, inclusive culture.
Car insurance discounts Try our Coverage Wizard ContactKontaktoplysninger
P.O. Box 5005, 23058, Richmond, USA
- 877-218-7865
- customerservice@elephant.com
- elephant.com
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I highly recommend Elephant Insurance
I highly recommend Elephant Insurance. I had an auto accident in Roanoke VA in April 2026 and they took care of me so quickly. I will recommend them to anyone. They have the best rates and reimbursed me within 10 days. They are the best. Thank you Elephant. LW
6. april 2026
Uopfordret anmeldelse
Price Increase
I always remembered that the longer you are with a insurance company that the cheaper the rate gets. I'm paying OVER $400 for 2 cars. With the price rise of everything, it is just disappointing. We kept a good record WHILE having Elephant, but can't afford the price anymore. I LOVE Elephant, they are kind, fast and reliable, but I just can't afford them anymore.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Elephant Insurance
Thank you for your loyalty and for sharing such kind words about Elephant. We truly appreciate the time you’ve been with us. We understand how frustrating rising costs can feel, especially right now, and we’re grateful you took a moment to share your experience. We’d love the chance to review your policy for any potential savings. Please give us a call at 877-218-7865. Our hours are Monday - Friday 8am-6pm EST. - JT
Fast service!
Typical me, renewed my car insurance for the wrong date (leaving my car uninsured for 3 days). Called customer serviceS, and was sorted within minutes. The lady I spoke with had great customer skills (professional, polite and funny). It made a ‘stressy’ moment, clean, fun and efficient. Scotti
19. april 2026
Uopfordret anmeldelse
Worst insurance company ever
This insurance company will screw you over I was in an accident while driving my girlfriend car and she was in the car with me. After the accident we went to the hospital they pay her hospital bill but not mine.Tho
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Elephant Insurance
Thank you for sharing your feedback with us. We understand how upsetting and frustrating it can be to deal with a situation like this, and we’re sorry to hear about your experience. For your privacy and security, we’re unable to discuss claim details publicly. We encourage you to reach out directly to our claims department at 877-218-7865, available Monday–Friday, 9 a.m.–5 p.m. EST, so we can review your concerns and offer assistance. - JT
I have always heard the Elephant had…
I have always heard the Elephant had the best prices so when I saw my policy rise when I added the fourth vehicle I decided to shop around, and people weren’t wrong. BUT I just got an email threatening to raise my rate bc they could t verify coverage for TWO years… I’ve always carried insurance! I assume it was a just bc it was a much smaller company but it gave me a week deadline. I’m glad I noticed it! Now, let’s see if what I sent in will suffice.
2. april 2026
Besvarelse fra Elephant Insurance
Thank you for sharing your feedback and bringing this matter to our attention. We understand that questions about policy changes and coverage verification can be concerning, and experiences may vary based on individual circumstances. While we cannot discuss account details publicly, we would like the opportunity to review your situation and address any concerns directly. Please contact our team at 877‑218‑7865, Monday through Friday, 8 a.m.–6 p.m., so we can assist you and work toward a resolution. - JT
The whole process of switching over to…
The whole process of switching over to Elephant Insurance was easy and the premium is literally half of my old insurance! It’s nice not to be gouged by an insurance company. Customer service is top notch as well.
31. marts 2026
I must say the worst communication …
I must say the worst communication insurance company ever.less than 5 stars would be giving more than was given .with the price of insurance not be able to speak to an agent is one but not being able to understand the agent when in a crisis situation .my son was in an accident and the car was not drivable .needed to be towed , we called the emergency number and after 6 called, that's right 6 calls being transfered to wrong dept .gave up paid for towing . Claim never filed till Monday started at 8 still on the line at 10am with no resolution. How is it I called the other parties insurance company because it was there fault and got assistance in 20 min . LOOKING FOR ANOTHER PROVIDE TODAY!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Elephant Insurance
Thank you for bringing this issue to our attention and sharing your experience with us. We understand that situations involving accidents and urgent assistance can be stressful, and that experiences may vary from customer to customer. While we cannot discuss account details publicly, we want to ensure your concerns are addressed promptly and look forward to resolving the issue. Please contact our team at 877‑218‑7865, Monday through Friday, 8 a.m.–6 p.m., so we can review your situation in detail and work toward a resolution. - JT
I called in to get a paper copy of my…
I called in to get a paper copy of my policy, and I'd cards. Young man was very nice and help me .
27. marts 2026
Jack was incredibly helpful today
Jack was incredibly helpful today understanding in every way possible I couldn’t have thanked him enough. Customer service at its best.
1. april 2026
Uopfordret anmeldelse
I was certain I canceled and apparently…
I was certain I canceled and apparently I did not and they keep tryign to charge my card for a monthly amt now prop going to get to collections. They have far too many people calling you as agents and it makes things easlily to be confused
21. oktober 2025
Besvarelse fra Elephant Insurance
Thank you for bringing this to our attention. We understand that account changes and billing matters can feel complicated, and we strive to make these processes as clear as possible for our customers. Experiences can vary, and we want to ensure you receive assistance specific to your situation. Please reach out to our team at 877‑218‑7865, Monday–Friday, 8 a.m.–6 p.m., so we can review your account together and address your concerns directly. - JT
Outstanding
I was involved in an accident where car was written off. The entire claim process from start to settlement by the Elephant car insurance team was amazing. Accident was on a Wednesday afternoon and fair settlement figure given Friday morning the same week. Everything done on line was so efficient. Very highly recommend.
11. marts 2026
Uopfordret anmeldelse
If I could give this place zero stars I…
If I could give this place zero stars I would. I’m not a customer, but an elephant client ran a red light and hit my car while my family and I were on our way to a concert in Atlanta.
Elephant called two days later admitting fault.
Since then we’ve had nothing but added stress. The assigned adjuster to our case never answers the phone. It always goes to voicemail. In the nearly three weeks now since our accident, he has answered his phone one time.
He helped us get a rental car, but only booked it for a week. Meanwhile, they still haven’t told us what they’ll give us for the totalled car. So now hertz is charging me daily for a rental.
I’ve tried calling them every which way to get someone to help with zero response from anyone who can help.
I’ve never experienced such a lack of care in my adult life. The only way for me to speak to a human at elephant insurance is for me to call in and say I’m shopping for a new policy. Then their sales people can help me connect to my adjusters voicemail again.
The accident was on 2/22 and now it’s 3/17. I’ve tried reaching our adjuster nearly every day and his phone doesn’t ring - just goes straight to voicemail. Even his colleagues in sales who tell me they are leaving an urgent callback memo get nothing done.
At this point I’ve filed a complaint with the the state insurance commissioner and I’ve had to get an attorney involved.
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra Elephant Insurance
Thank you for sharing your feedback with us. We understand the frustration you’ve experienced and appreciate you bringing these details to our attention. We’ve reached out to you via phone and have been in contact with your insurance carrier to coordinate handling of the property damage. Please feel free to reach out to the adjuster that contacted you, or you can call our support team at 877-218-7865 if you have any additional questions or need further assistance.
no 24/7 customer support
2. marts 2026
Besvarelse fra Elephant Insurance
We appreciate you taking the time to share your feedback regarding our support hours. We understand that timely assistance is important and that experiences can vary depending on individual needs. While our team is not available 24/7, we are committed to providing prompt and helpful service during our business hours. Please feel free to contact us at 877‑218‑7865, Monday through Friday, 8 a.m. to 6 p.m., so we can assist you directly. - JT
Quick and easy
26. februar 2026
The online process was easy and it…
The online process was easy and it saves me about $400 a year
28. februar 2026
Insurance is too high
26. februar 2026
Besvarelse fra Elephant Insurance
Thank you for sharing your feedback with us. We understand your concerns about the cost and appreciate you taking the time to let us know how you feel. If you’d like to discuss your rates or explore possible options, please reach out to our support team at 877-218-7865 for personal assistance. Your input is important to us, and we’re here to help. - JT
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