Elephant Anmeldelser 

Renewal price was almost double that of the year before despite no claims or changes to my policy. I would not recommend Elephant.

We were hit by an Uninsured driver in January 2023. It was a simple case and had supporting dashcam footage.

- I submitted our claim on the 17th January.
- We were told to await contact from NARG group via email (even though I had signaled the car would be a write-off on the online claim form). We never heard from NARG so we called them as per the guidance after 48 hours. The company told us that they had declined the repair and already sent it back to the insurance company.
- We called Elephant who were unaware of the rejection from NARG. We explained over the phone we believed the car would be a write-off. Initially the call operator tried to get us to another repair centre but then after repeating we believed the vehicle was a write-off, they asked to send photos of the damage which we did and after six days, they agreed to write off the vehicle.
- We then played a bit of phone chess to get a better deal and they paid us out for the vehicle.
- I was told someone would contact me to discuss claiming the excess back, however, they did not back up this promise or respond to my emails. I eventually called Elephant and they told me as the driver was uninsured we would have to go through Admiral Law to claim the excess back (see my other reviews for that saga).

I am unsure why Elephant does not talk to Admiral Law on your behalf. It's as if Elephant had sorted their side and decided the rest wasn't important. I do not understand why if my driver was found not at fault, we aren't given our £310 excess and then the insurer makes a claim to MIB on our behalf for the funds. It's just a convoluted system that causes unnecessary stress.

I don't think we will renew with Elephant again.

Absolute pain in the bum to cancel. Cancelation fees are sharp. Annoying.

Terrible insurance company and dreadful customer service !

I just left this bad insurance company after 4 years with them ! The customer treatment really bad and their staff needs more training to how keep their customers satisfied! My advise to be away from this untrusted company.

I changed from Elephant to Aviva recently and got far better insurance for half the price. Also when I tried to claim for someone rear ending my car Elephant wouldn't process the claim. This is a poor company, get your insurance elsewhere.

Ibti was super helpful! Managed to help me match a quote I received from another comparison site and was so smooth with getting it sorted! Highly recommend. Great customer service.

Impossible to cancel auto renewal. I was given a price much higher at renewal so I went to cancel it, however it is literally impossible to do so via their rubbish system.

If you manage to find the button to cancel it, the system loops you back into the quote system and then away from the entire page. The chat bot system is utterly useless. They have lost me forever. Good job elephant!

9 years as a customer. Today I have left as they increased my renewal quote 80%+ with no reason. I asked them to explain why x2 and I was ignored. A new quote was offered but it was no where close to other quotes I have received. I requested for them to answer my complaint and explain and the online chat went dead. Closed down? Very disappointed, I guess I have dodged a bullet looking at the below reviews.

BEWARE - despite calling every year to discuss my renewal and talk about how to lower my price, over the past 6+ years no agent ever asked me about the "value of my car" - given they offer car insurance, never ask, and it is not on any of your documents (actually hidden away deep in their portal) they do not factor in any depreciation or ever review the value of the car meaning like me you could still be paying for insurance of a £16,000 car, when actually your car is only now worth £7,000!!!!

This is an absolute joke given that if you where to ever make a claim, they would not pay out based on the £16,000 worth of insurance they are happy for you to be paying for, they would pay out based on "market value" (which all of a sudden they can look at, find, and use), then take off your deductibles, leaving you with likely the minimum amount possible for your insurance pay-out

To be honest, I am not sure how what they are doing is legal, knowingly selling and re-selling you insurance at a much higher rate than your need, to then only pay out at a much lower level!!

I was with them for 12 years... not any more

My renewal was over £700, where as I have now got a new plan for £350 (with better benefits!)

Absolutely shocking, always want customers to do leg work. Read through reviews below and can agree this was my experience also. Sophie (a manager) remained vague and unhelpful. Forever chasing them to respond, never do, left complaints and now resorted to Trust Pilot which I have never done before but its disappointing beyond belief. Raised many complaints to move forward. Unethical and mug their customers off. Don't waste your time with this company and do NOT commit with them and fund this terrible service. AVOID

Just got a quote from "apparently cheap car insurance" and was a MASSIVE hike in price compared to ALL other places I was trying! DOUBLE the cheapest quote I had elsewhere. £200 dearer than the dearest elsewhere! RIP OFF COMPANY.

I am a supposedly 'loyal' customer of this company. I wanted to renew with them and got a quote a few days ago. Today I rang to accept the quote, only to find it had gone up by £200!

Writing as third party following RTA. Elephant was the insurer of the person who bumped into me.
They were excellent, efficient, fast and helped me enormously. My own insurer was useless and not contactable easily.

Terrible website, terrible customer call centre, £55 cancellation fee after car sale.

They charge you 10 pounds to make changes to your policy online yourself. A complete ripoff

Just had my renewal quote from Elephant which is 25% higher than last year. I have had no claims and no reason for such a huge hike in price.

I've managed to find cheaper (by 12%) and much better cover than last year with Saga via Moneysupermarket.

Called Elephant to cancel. They kept me on hold for 15 minutes and then attempted to try and retain my business by offering a discount of £71. Which still meant an increase or circa 22%.

It is infuriating that insurance companies are allowed to get away with this practice of not offering existing customers the best price on renewal.

What's more, is how they are allowed to inflate the cost of renewal premiums for no obvious reason.

I find the process insurers use unethical and designed to extract as much money from customers are they can.

Very frustrating trying to get a multi-car quote on their website. I've had several attempts but after entering a load of information it asks you to set up a password for an account. It then just kicks you out without being to continue with the quote. Appalling system and if that's the best they can do when trying to get new business it doesn't give you any confidence that they would be able to deal with any claims or other issues effectively. I wont be going back to them for a quote any time soon.....

Awful service. Avoid.
Very difficult to get in touch with them by phone. Long wait times of 45 minutes plus and then you get passed to another team and put on hold again for another long wait.
The portal is okay but if you have a problem or a query then you need to speak to a human - and that is challenging.
The staff are lovely when you finally get through but the systems are inefficient and ineffective.
I had a claim for car damage and a month later Elephant still hadn't booked it into a garage. They said their referall system with that garage wasn't working. I begged them just to make the referall the old fashioned way by phone or email with the garage but They said they couldn't.

I wouldn't recommend Elephant to anyone, I've been with them for 3 years and this year I have left the country for a family emergency so did not manage to check my email for the renewal. Fair enough that is my own fault but I'm being charged over 5000 this year which is an absolute joke.