ElectroMarket.co.uk Anmeldelser 

EM-S3236738
placed an order for a record deck for a family member
on the 29th sept was given next day delivery.
ordering process was trouble free, everything was fine until it was handed over to the courier (YODEL), they emailed me to confirm they had collected my parcel at 01.28 on the 30th sept and said it was at there central hub, and thats where it stayed.
I phoned electromarket thursday morning 2nd oct and have to say the guy i spoke to was very apologetic and was going to sort it out, but i had already made the decision to cancel the order, which he accepted and they gave me a full refund within 2 working days.
the reason for writing this is im a great believer in using companys instead of amazon, but what lets them down is couriers
unless these companys get to grips with there couriers more and more people will turn away from them and use amazon, which turns out to be more expensive.
I have given a 3 rating because my interaction with electromarket i could not fault.
guys i hope you can sort your courier out.

Bought a Vonyx speaker not cheap what never been outside never get any water ,the grill get rust ,contacted the customer service and firstly they declined any responsibility than they offer me £12 and send me a link from Amazon to buy can of spray to repaint the grill what I thought was a joke,finally they said as a special favor they go send me grill to be replaced by my self.
Terrible after sales service.

Best web seller on the Net. Over last 10 years bought sound and smoke equipment from Electro Market and always have had an excellent service. Everything I've purchased has been great even the discounted B grade stock. This year having problems so only spent a bit on B grade speakers which came the next day and are top quality. So this may be my last Halloween event but I can definitely say thank you to all the staff who have advised me over the years, the fast delivery and great products. Only one product failed but I received a replacement the next day. 1000's of my local community kids have enjoyed Halloween over 10 years thanks to the Tech used. Perfect customer service. So 5 out of 5 great site, thank you E M!

Excellent service regarding the order and delivery, and also from the tech support team.

Very helpful when I needed more information to resolve a problem I had because of the old equipment I was trying to attach their new equipment to. They found what I needed to resolve the problem and sent details so I could order the correct item. Would definitely use again and recommend.

Great service. Excellent price. Fast delivery.

Easy to order online updates on delivery time

Don’t think about it just do it. Fantastic Sevice well happy thanks guys.

Absolutely amazing customer service %100 recommend after service brilliant

Excellent service. One of the two speakers I ordered was faulty but response was quick and could not have been more helpful.

Did have a problem with the couriers they were using, but, again ElectroMarket were excellent in responding to that.

Very pleased with my new guitar & Amp, I don`t know how you do it for the price ! Great Quality you couldn`t ask for better, i will not hesitate to go to ElectroMart for future buys..............Many Thanks
Plus Delivery was so FAST !

Amazing customer service, very polite and professional.
Package was delivered ultra fast and was well boxed.
Very happy with item, well worth the money.

Great product selection and pricing. Timely delivery.

This company is extremely fast at delivering and great communication. Faster than Prime!! Ordered on the 22nd of august in the afternoon. Delivered the next day in the late morning!!!

Outstanding service! The team were incredibly helpful and went above and beyond. I had an issue with a product I purchased, and they resolved it quickly and efficiently. Highly recommended!

Good range of products and some great package deals and offers. Very helpful and responded immediately to a question I had about the size of the speaker. The speaker I ordered was delivered the following day. It has a 2 year warranty, which is excellent.
I used it for the first time last night and
was impressed with the sound quality.

Easy site to navigate, easy to order and item came quickly on day stated

Faulty Item. Poor Delivery & Collections.

I am posting this, despite saying to a Customer Service Advisor on the telephone when the 1st fault was advised to them I wouldn’t post a negative review.

However, as this saga unfolded I decided that people should be aware of poor customer satisfaction caused mainly by 3rd parties (UPS & Yodel) involvement or lack of !! Also, in-house quality control.

I ordered from Electromarket (Destiny Entertainments Ltd) an Audizio RP335 on 30th July as Next Day, which arrived on 31st, having set the item up to discover that the Auto-Return did not work on 33rpm 12” LP’s, strange as it may seem it worked on 45rpm 7” singles, both LP and Singles did Auto-Stop eventually. Contacted them on 1st August to advise of the issue, a very helpful guy named Jordan apologised and said they would arrange a replacement and collection on the next working day which was Monday 4th August. I agreed to this providing the replacement item was checked prior to shipping. Jordan advised that he would ask the warehouse to open and check the replacement.

Replacement Goods arrived and faulty item returned via Yodel on 4th Aug. On opening the outer packaging, I noticed that the box the replacement Audizio RP335 was in, still had the original clear tape and was fully sealed. Opened the box to set up the replacement to discover that this item had even more issues than the original, neither Auto-Stop nor Auto-Return were functioning.

Spoke to a different Customer Service Advisor on the Telephone on the 5th Aug to advise that the replacement was also faulty and of the issue of not being checked prior dispatch, he seemed surprised at this ! It was agreed that the 2nd faulty item would be collected by UPS on 7th Aug, and, as soon as it was back at their warehouse a full refund would be made.
Russell contacted me by email mid-afternoon on 7th to advise that UPS were not collecting the package, due to driver shortage, and that the next day they could arrange a collection for was Monday 11th Aug and it would be Yodel. I changed my arrangements for Monday to ensure I was at home for the collection.
Having been advised by Yodel late morning on the 11th that the collection would be between 6:30pm – 8:30pm. Having waited patiently until 7:30pm I checked Yodel tracking, found that the driver was 20 minutes south of my location, 8:20pm checked again only to discover the driver was now 30 minutes north of my location, getting very frustrated and annoyed checked one last time to find the driver was now a further 20 minutes north of the previous location, and Yodels tracking stated that I contact the company whom arranged the collection.

I emailed Electromarket overnight, finally early afternoon on the 12th I received a reply from Jordan that the best way forward was for me to take the package to a UPS parcel return site. Which I did on Wednesday 13th August before the 11am cut-off time.

I was totally annoyed at this as my closest drop-off point was a 20.20 mile round trip and even more frustrated at the additional costs involved with all the wasted time, fuel costs and packaging tape, printer ink. I have requested a financial recompense by them which they have to date rejected.

The goods refund has been received as of 15th Aug.