The Electric Heating Company Ltd Anmeldelser 

890
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent service, ordered a small inexpensive replacement part. Very helpful man sourced the correct part , sent it out and kept me informed of delivery, including letting me know of a delay. Techni... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Leverandør af kedler
  2. også i
  3. Kedel- og opvarmningstjeneste
  4. Leverandør af varmeudstyr
  5. Leverandør af varmtvandssystemer
  6. Radiatorbutik
  7. Varmeentreprenør

Om The Electric Heating Company Ltd

Skrevet af virksomheden

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

890 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(890)

60 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Perfect service

Perfect service! I ordered a power board as water leaking blew the existing one off. It was closed for holidays but on the day of opening, i called to confirm i got the right part. There was no waiting and they helped me right away and i had the part the next day in perfect timing with the weather getting colder and with a broken boiler is not as easy or cheap to heat the house.

29. december 2023
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi Claudia

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Very helpful.

Good contactable customer help. I called twice and got a human within seconds who advised me correctly. Order arrive within 48 hours. Product was not stocked anywhere else.

15. december 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Outstanding service

I am using EHC for many years and standard of service is always excellent.

11. december 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi Sabine

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Great Electric boiler

I recently up graded my heating & hot water system. One gas boiler does the main radiators but i chose to use an electric boiler to heat the hot water and underfloor heating circuits, i have to say the electric boiler works superbly. I have been very pleased with the ease of installation and use. I am a heating engineer, so i should know! I have a 9kw slim jim.

31. august 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service, very helpful getting us the correct part on a boiler break down. Will definitely be using EHC in the future, cheers Henry.

21. december 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi Henry

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

We purchased the DSR Heat Retention…

We purchased the DSR Heat Retention Radiators a few weeks ago, and we are delighted with them. The customer service from EHC was brilliant. They also recommended we contact Paul to quote and install.

Paul and Neil did a great job installing all the heaters and setting up the app. We would definitely use them for future work and recommend them.

28. november 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi Mhairi & Jamie

Thanks for taking the time to leave a review.

Bedømt til 1 ud af 5 stjerner

We purchased an electric boiler via Screwfix which EHC supplied direct.

The boiler order from Screfix arrived direct from EHC on a broken pallet. When we took the boiler out of the box it was damaged. The damage was reported back to EHC direct but they refused to accept responsibility for the damage and refused to give a refund for the damaged boiler or accept a return. Be very careful with this company because they do not take any responsibility if something goes wrong!

12. december 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Dear Just A Customer,

Thank you for taking the time to leave a review, reviews are always appreciated whether good or bad.

When it comes to damaged goods decisions are not taken lightly and all aspects are thoroughly reviewed. The damage was not reported on the day of delivery and we received multiple photos of the damage provided by yourself however on review the damage sustained did not happen whilst in the box or in transit. The boiler was collected and further reviewed with Screwfix confirming the same findings.

Best Regards

The Electric Heating Company Ltd

Bedømt til 5 ud af 5 stjerner

ContactedCustomer service

Contacted company prior to placing order and was advised of delivery and delivery was made exactly as advised.

5. december 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi Ronald

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Excellent reliability and back up service

For the last 12 years I have been running a Fusion E10 Electric combi boiler and had next to no issues . Just recently I needed the first of any replacement parts as to be expected and the excellent Service from John and the team in the technical department is an absolute credit to the company. Helpful is an understatement and I would recommend this company and its products to anyone in the market for any type of electric heating system. Paul from Anglesey North Wales

7. december 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Thank you for your review, Paul.
We’re delighted to hear your Fusion E10 has provided such long‑term reliability and that our technical team were able to support you when needed. Your kind comments and recommendation are very much appreciated.
Kind regards
The Electric Heating Company

Bedømt til 5 ud af 5 stjerner

Great radiator - great service

Easy to choose the right radiator. Fast delivery. Easy to fit and has turned a small, very cold, downstairs toilet/cupboard/hallway extension into a toasty space.

26. november 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi Maria

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Informed advice

My Fusion E10 boiler needed a replacement for it's Sunvic controller so when I phoned up EHC one of the older technicians Knew what is a compatible one.
So,I ordered it and it arrived two days later,
great service,all I've got to do now is fit it!
Long live the old and experienced,where would we be without them.

28. november 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi Nicholas

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Excellent service from John in the…

Excellent service from John in the technical support team to help resolve an issue, and very quick dispatch of a replacement part for minimum time without a working boiler. Thank you.

28. november 2023
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Besvarelse fra The Electric Heating Company Ltd

Hi Matt

Thanks for taking time to leave a review.

Bedømt til 5 ud af 5 stjerner

Amazing customer service!

I called customer support for some advice and a technical expert named Rob talked me through what I needed to know. He was professional and explained everything in simplistic terms so could understand exactly how the system worked, offering some great advice! Thanks again.

30. november 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi Mark

Thanks for taking the time to leave a review.

Bedømt til 2 ud af 5 stjerner

The spare part item ordered from the…

The spare part item ordered from the website arrived without the leads as shown in the spare part picture on the website.

UPDATE. Spoke with EHC and all sorted. They understood the issue and were most helpful to sort this out.

16. november 2023
Bedømt til 5 ud af 5 stjerner

great information regarding this…

great information regarding this product.
Answered the phone promptly and called me back.
Emailed me after job regarding ongoing works needed.
thanks- great seervice

15. november 2023
Uopfordret anmeldelse
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Great electric boilers and exceptional…

Great electric boilers and exceptional customer service, in fact probably the best ever. John Web from the technical department is amazing and knows his products inside out.
If you’re experiencing any technical issues with your product, call EHC, press 2 and ask for amazing John 😀

16. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best Electric Heaters

Easy to use website and really fast delivery. I already knew we wanted heat retention electric radiators and EHC offered a great range if sizes and gave an easy to use guide to gel you calculate the right size heater for your rooms. We also bought the DSR unit which allows you to control the heating from your mobile or ipad which is do easy to use. You can monitor the temperature in individual rooms and programme the radiators accordingly. The radiators look great were easy to install and cost a fraction to run compared to the old electric heaters that were in the house when we moved in. They also retain the heat fir over an hour after after they switch off do our house is never cold now

1. november 2023
The Electric Heating Company Ltd-logo

Besvarelse fra The Electric Heating Company Ltd

Hi Pauline

Thanks for taking the time to leave a review, it's always good to hear feedback about our products.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

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