EL AL Global Anmeldelser 

My recent experience with EL AL was quite disappointing. From start to finish, almost every aspect of the journey fell short of expectations. The check-in process was chaotic and time-consuming, with long lines and inefficient service. The staff, while professional, seemed overwhelmed and not very accommodating to passengers' needs.

Once on board, things didn't improve much. The seating was extremely cramped, making it uncomfortable for longer flights. The in-flight entertainment system was outdated and offered a very limited selection, which made the journey feel even longer. To top it off, the food quality was poor, with limited options and lackluster taste.

They lost my luggage too and there's no one to talk to!!!!

Overall, flying with EL AL was a frustrating experience. They fell short in terms of service, comfort, and overall customer care. I wouldn't choose to fly with them again if other options are available, and if not - I will cancel the whole trip!

Not only was the flight delayed for over an hour because of lack of efficiency, but the boarding experience from El Al on Flight # has been the worst experience in my entire traveling career as someone who has travelled the world.

I was flying with my husband who has an Israeli passport and I hold an American passport although I am not white. Immediately, we were flagged to be additionally questioned by security. They asked for our marriage certificate and luckily I had a copy on my phone, but they concluded that it wasn’t good enough. They proceeded to separate and interrogate us about where we met, where we have been, asking us questions about our families. They even asked to look through our personal photos to make sure our vacation stories checked out. However, all of this proof wasn’t good enough either. With the most condescending attitude they make us bring our luggage to be x-rayed, carelessly stuffing our items, some of which were religious effects that were fragile items, back into our luggage and backpacks in disarray.

Of course, they did not find anything of concern and I have legitimate reason to believe that I was subjected to this extremely misguided harassment due to discrimination based on disability, race, color, national origin, religion, sex, or ancestry. The security personnel need to be fired or re-trained as they don’t seem to know what they are doing and are abusing their authority by harassing travelers unnecessarily.

I have filed a formal complaint and will never fly with El Al Airlines ever again.

Their website is so laggy and buggy and customer service on both WhatsApp and call center.

a fuir..prix des billets exorbitants.. repas koscher(puant et sans goût de sandwich comme dû chewing-gum) suivant en retard.. à une époque les repas digne de ce nom.. aujourd'hui allez ailleurs.cest de le abus

I booked through a travel agent who easily changed my flight after October 7 war broke out, They have very good customer service in the plane I asked a few times for an extra drink and got it right away. They have a lot of security but I understand and appreciate it.

Really helpful advice from a real person on the end of a phone. Makes a lovely change to speak with a human being rather than a robot! Good customer service.

Worst airline in the world, very bad experience, their land crew in JFK is specifically awful

We recently flew with El Al. Currently, they are exceedingly expensive while offering a very low and demoralising service to their customers. Their massive profits are well known but they do not offset the price with a quality service.

Je désespère de pouvoir modifier mon billet, devant revenir 2 jours plus tôt que prévu. Impossibilité quasi-totale d'obtenir un interlocuteur, ni au téléphone à l'ancienne (hébreu ou anglais uniquement, et tant pis si vous êtes locuteur français) ni au whatsap, Malgré les promesses du site, çà reste une compagnie fantôme, alors que sur Easyjet ou Transavia, modifier un vol se fait en ligne en 2 mn sans chichis. Dommage car il n'y a rien à dire sur le transport (sauf l'indigne repas à bord..). Dommage aussi pour le côté start-up raté. J'espère que celà aidera à améliorer le service client.

Absolument honteux j’ai du annuler un vol pour ma mère anxieuse à l’idée de voyager qui m’a été facturé 150 euros de frais d’annulation pour un billet de 680 et 2 jours plus tard ma mère change d’avis donc on me facture un vol à 900 euros mais le vol annulé toujours pas remboursé… vraiment de l’escroquerie suis vraiment déçue ….

Avis sur le vol LY320 - Compagnie ELAL

J'ai voyagé ce jour le vol du 27 mai départ de Charles de Gaulle à 11h10 vers Tel Aviv arrivé 17h avec un peu de retard sur le vol LY320 avec la compagnie ELAL et je dois dire que ce fut une expérience absolument déplorable. Le personnel de bord semblait être au bord de la dépression : très nonchalant et extrêmement impoli. L'avion était extrêmement petit, avec absolument aucune place pour étendre les jambes.

Voyager avec un bébé était un cauchemar. Il n'y avait aucune empathie ni compréhension de la part du personnel de bord pour nous permettre de laisser notre enfant dormir. J'ai dû me sacrifier et rester debout tout le vol, et à la fin, notre petit dormait profondément sur les deux sièges. Ma femme a également dû se lever pour le laisser dormir. Malgré cela, le personnel nous a imposé de réveiller notre enfant en plein sommeil soi-disant pour mettre la ceinture, alors que nous n'étions même pas encore en phase d'atterrissage une certaine TAL.
Cela a fini par une intimidation de la part du personnel, me demandant mon passeport et devenant très menacant , sans même me laisser m'exprimer. (« Je vais appeler la police »)

L'avion lui-même était sans télé et très petit. Le service était désastreux : ils n'ont même pas été capables de me servir un thé correctement, me donnant un sachet de thé déjà usagé. Une horreur, une véritable horreur.

Je déplore totalement cette Negligeance .
ELAL a perdu toute qualité de service. Il est vivement conseillé d'éviter de payer trop cher pour un vol non charter, car vous pouvez trouver des vols bien moins onéreux et beaucoup plus confortables. Le personnel de cette compagnie n'a pas l'amour du métier et semble le faire en soufflant et soupirant non-stop.
Ce message sur le vol déplorable de la compagnie El Al ne reflète absolument pas ce que j’ai connu auparavant. Mon amour pour Israël ne sera jamais mis en question. Je ne souhaite pas créer d’amalgame, mais je tiens à dire que ce vol a été une catastrophe. Il est impératif que la compagnie reprenne les choses en main.

I just checked in to the flight exactly 24 hours before the flight (Check-in only opens 24 hours before), and it gave us 4 random seats totally far apart from each other, and there were many options of sitting together (If you pay). Your airline is a scam and I will never fly with you guys again. I've flown many times with other airlines and they try to place you together. You guys are only doing it to get people to pay to sit together. I will tell everyone I know that you guys are a disgusting airline and I will post reviews about this now. Your company are just thieves and help give jews and Israel a bad name. You should be ashamed of yourselves.

prima esperienza con EL AL : positiva.
ho sempre viaggiato in Israele con le altre compagnie aeree. Ovviamente controllano ma , nel mio caso, non mi hanno creato assolutamente problemi. A bordo tutto pulito mentre altre compagnie sono sporche. Personale gentilissimo. Al ritorno da Tel Aviv il loro terminal è il 3 che ha tutti i servizi disponibili (negozi, ristoranti, ecc.). d'ora in poi viaggerò con loro. I piloti sono super bravi

Avoid if you just have an alternative !!!
Customer service - 0/10
Price gouging - 10/10
Website - 4/10
Service - 5/10
Space - 4/10
food - 7/10

If I could give this airline no stars I would
Our luggage has been left off the flight and we have spent the last 6 days waiting for the airline to deliver it. We have a tag in one of the cases so we can see that it has left the airport and been to a number of locations but is now back at the airport. There is nobody you can speak to and nobody to answer the phone. The security issues with letting luggage leave the airport and being overnight in an unsecured location before returning it to the airport is something everyone should be aware of. There is no security at ELAl. There is no customer service. We have been back to the airport twice but they can’t help and could not care less. We haven’t even had an apology or any communication at all in the whole 6 days so far. Our tickets were a whopping £1000 each. A disgrace.

SERVICE CLIENTS DÉPLORABLES

Si tous se passe bien super compagnie,

Si vous avait un pépin,

Bonne chance pour avoir interlocuteur,

Et si vous en avait un,

Priez pour qu’elle soit compétent .

J’ai du faire une formation à mon interlocutrice sur les lois de la compagnie écrite noir sur blanc sur le site ..

Mais former les avant de les mettre derrière un téléphone !

Terrible customer service. Terrible cancelation fees. I’ve tried to cancel my flight for over 3 months with no help from customer service. WhatsApp is a Joke and took me over 4 hours to get basic communication.

Technical issues at point of payment on their site , wasted hours - then call them (as requested in error message ) and they fail to help us, again telling us to try online as they can't process a coupon we had.
It was more expensive , and they refused to let us speak with a manager to help further
Awful customer service every step of the way
Not what it used to be (neither in terms or service or the actual planes themselves )

Very bad customer service.

Sur ELAL, impossible d'aller sur le club MATMID : ils exigent un changement de mot de passe , et le site bugue toute la journée .
De plus les tarifs sont exhorbitants
Et sur le billet réservé pour ma femme, le numéro de siège ne figure pas