EL AL Global Anmeldelser 

Appalling website. Spent three hours going quietly nuts this morning trying to use points plus a credit voucher to pay for a flight. So user UNfriendly! Why don’t El Al improve this?

Horrendous experience - unlike other airlines, they do not reserve child seats adjacent to their parents!
When the flight's full, you will be separated.
This was not clearly stated in the booking procedure, discovered only while checking-in and not resolved by their staff at the gate, even though delegated for them to solve in advance from the call center.
Mind you - this is the drill also for infants, i.e. two years old and up. Never again!

My flight from Tel Aviv to London Luton was actually okay. But on my ticket it said that I would be served a hot meal, however we were served a toasted sandwich with beef pastrami, avocado (which does not taste good toasted) and onion. I ate it because I was hungry but since then I have had a very nasty stomach bug - likely food poisoning from it. I am still recovering. I advise nobody to eat their awful sandwiches.

ZERO leg room.. very expensive.. shifty food..

Brilliant customer service, definitely puts your priority first, really appreciated how high quality and swift their help was, highly recommend.

Pice on crap company greedy hope you go bankrupt very soon over price for no reason

Very bad service. Very old airplane. Delay over one hour.

Review of EL AL

I purchased tickets on the EL AL website on a Saturday — for myself and my 11-year-old child, flying to Georgia. Normally, I buy a ticket with checked baggage (23kg) for myself and a hand-luggage-only ticket for my child. However, the website did not allow selecting different ticket types within the same booking — all passengers are forced to choose the same fare class (e.g., “Classic”, which includes checked baggage).

As a result, I overpaid around $35 for extra baggage we don’t need. When I called the company, they told me that if I had read all the pages on their website, I’d see that selecting different fare types is only possible by making separate bookings. But a child under 12 cannot fly alone, and since it was Saturday — their customer service wasn’t available by phone.

This effectively forces customers to buy more expensive tickets with baggage, even if it’s unnecessary, without any clear notice or flexibility.

I find this a lack of transparency and an indirect way of misleading customers. I’m sharing this experience to warn others and raise awareness.

The only positive aspect of my experience with El Al was that the flight departed on time. Everything else was disappointing. The seating was incredibly cramped and very uncomfortable. On top of that, the service was shockingly rude.

לכבוד השף האחראי על הארוחות בטיסות,

רציתי להביע את אכזבתי העמוקה מרמת האוכל שהוגש במהלך טיסת אל על שלי. חשוב להבין שאוכל כשר לא אמור להיות תירוץ לאוכל חסר טעם ואיכות ירודה. אני אוכל אך ורק אוכל כשר, ולכן אני מצפה לאוכל איכותי שמתחשב בדרישות האלה – לא למה שהוגש בטיסה, שהיה רחוק מאוד מלהיות מספק.

ההגדרה שלכם למילה “שף” שונה מאוד ממה שאני מכיר – כי מה שטעמתי היה רחוק מאוד מאוכל מוקפד או מושקע. עברתי טיסה של 15 שעות ל-לוס אנג’לס והחוויה הקולינרית הייתה פשוט נוראית: ארוחות דלות, שילובי טעמים חסרי היגיון, ובאופן כללי אוכל שלא ראוי אפילו לכלב. ארוחת הבוקר והמנות העיקריות היו פשוט מאכזבות ברמה שלא ציפיתי לה.

אל על צריכה ללמוד מחברות תעופה אחרות, במיוחד כשהיא גובה מחירים מופקעים של 2000$ לכיוון עבור מושב בפרימיום שאין בו שום ערך מוסף חוץ ממקום לרגליים.

אני מקווה שתיקחו את הביקורת הזאת ברצינות ותשפרו את הרמה, כי כיום מדובר בחוויה מביכה ולא מכובדת לחברה ברמה בינלאומית.

בברכה,

nothing good to say about EL-AL. This is an Israeli airline that is abusing Israelis that has no choice but to use it. Overprices, unprofessional service, always late and extremely difficult to communicate with their support. In my recenet experience, my flight was rescheduled 3 hours, making me miss my connecting flight in Cyprus. Couldn't get 1 cent compensation and had to book another flight.

Horrible, flew TLV to London on the “Dreamliner “. The interior is tired and poorly maintained, the staff does little if any to control the crowds that are standing around the entire flight. It’s noisy , tight and unpleasant at best. Food was less than average , service was poor as well.Do not fly them.

Compagnie à éviter.
Malheureusement ils ont profité de la guerre pour prendre les voyageurs comme bouc émissaire et des vaches à lait.
un service client minable.
C’est pas étonnant qu’elle ne fasse pas partie des meilleures compagnies au monde.
à bon entendeur !

Je vais vous dire ce que je pense d’El AL
El Al es une Compagnie on ne peut pas lui reprocher ça sécurité mais on a plein de reproches à lui faire le personnel navigant c’est honteux, ils prennent les passagers pour des animaux. Premièrement deuxièmement il nous faut voyager dans des avion tout petits avec cinq c’est une honte troisièmement, on leur demande à boire et des glaçons ils répondent, on a pas mais pas gentiment du tout quand on paye un pari Tel Aviv à 850 €, et on est assis sur des sièges horribles, on a des 1h30 de retard, ils en ont strictement rien à faire mais vraiment strictement, soyez heureux que vous partez en Israël c’est une honte. Je suis très content que les Compagnie vont reprendre leurs vols et je vous dis honnêtement, je ne reprendrai pas de sitôt la compagnie El Al c’est une honte, c’est prendre les gens pour des idiots et surtout les passagers pire que des animaux. La direction devrait s’interroger car la roue tourne il faut se rappeler que la roue elle tourne. Ça me fait de la peine d’écrire cela mais je suis dans dans une colère comme vous vous pouvez ne pas imaginer, j’ai eu le sentiment d’être un animal dans le vol Tel Aviv Paris du 29 janvier. C’est une honte monsieur voyager avec Air France Swissair, Transavia, 1 milliard de fois mieux. J’espère qu’ils iront mon message et qu’ils vont s’améliorer. Bon voyage en Israël.

Bonjour, J'avais besoin d'une information urgente relative a la validité d'un voucher 2024
j'ai pris contact avec le WhatsApp EL AL le 31 décembre 2024 avec un message disant que j étais en fil d'attente a 11h44 ....j'ai eu une réponse le 1 janvier à 11h15, avec une relance par un "conseiller" a 22h08.!!!!!!!!! 24 h après !!!
Ce qui est tout simplement inadmissible et démontre le manque de sérieux de EL AL! Votre situation de monopole vous permet sans doute un manque de qualité sur le service client. J'espère que l'arrivée d'autres compagnies modifieront votre attitude!!

Worst customer service in the world.
Rude and unhelpful

We have travelled with El Al each of the 3 times we have visited Israel. Twice from the UK and return and then once when I visited alone from Dubai travelling home from a work meeting . The staff were always professional and couldn't do enough and the food and comfort levels were both of a high standard too.
I would only travel with El Al if visiting Isrsel .

שווה לטוס איתם רק בשביל עמיל מצוות ליזה.
עזר לנו המון והיה מאוד סבלני, בן אדם מקסים.

Titre : Service client scandaleux et absence totale de responsabilité

Je suis profondément déçu et scandalisé par le service que j’ai reçu de la part d’EL AL. Les billets de ma famille, d’une valeur totale de 4 253 $, ont été annulés, et on m’a assuré que le montant serait remboursé sous forme d’un bon d’achat. Cependant, lorsque j’ai reçu le code du bon, sa valeur était de 1 centime. Oui, vous avez bien lu : 1 centime pour 4 253 $.

Après d’innombrables appels et e-mails, EL AL a affirmé que quelqu’un avait « volé » mon bon et l’avait utilisé. Au lieu d’assumer leurs responsabilités ou d’ouvrir une enquête interne pour comprendre ce qui s’est passé, ils ont eu l’audace de me dire d’aller porter plainte à la police. Ils m’ont même donné le nom de la personne qui aurait utilisé le bon – comment est-ce possible sans une faille évidente dans leur système ?

Cette compagnie démontre une absence totale de responsabilité et un mépris flagrant pour ses clients. Ce n’est pas seulement une question d’argent, mais de principe. Leur refus de résoudre la situation ou de corriger leurs propres erreurs est tout simplement inacceptable. C’est, de loin, la pire expérience client que j’ai jamais vécue. Fuyez EL AL si vous ne voulez pas risquer de perdre votre argent et de vous retrouver face à une entreprise qui se décharge de toutes ses responsabilités. Honteux.

I don't even know where to begin. I got two return tickets TLV-LCA with EL AL protect so that I would be able to cancel them in case I would find some other flight more fitting to my needs: I needed to fly to Spain, but the only affordable flights were to Cyprus. For the return ticket I found a direct flight from Spain with a different company so I didn't need to use the one from Larnaca. I called to make use of the EL AL Protect service to cancel it and get a voucher. The first operator told me that it's not possible because the ticket was partially used. This is an outrage because the EL AL Protect was charged twice and it doesn't make sense that I can only cancel the two flights. Plus none of this is specified in the website when you contract the service. I can only regard it as a clever scheme to squeeze more money out of the customers (as if it wasn't enough how this is being done this last year). After my complaints, the agent offered me to freeze the ticket so that I could use it in another date during the next year. I asked if this was only for a LCA-TLV, she said yes and it was subjected to the ticket change fee and the difference of price, so basically not doing anything, again a way to get more money, because this option is more expensive even than booking again from scratch. So I said this is totally unacceptable and the agent said that I would be able to change the ticket from any other destination in Europe to Tel Aviv. I specifically asked if in that case I could change it paying only the price difference and the change fee ($35). She said yes. Four days later I found out that she lied to me when I called again and asked to change that ticket for a VCE-TLV flight. They told me I would have to pay $415, even though the price in the website for a new reservation was around $350. Therefore, not only they arbitrarily increased the price, they also basically stole my money from the frozen ticket from LCA, which I made sure to ask was around $109. It is unbelievable the amount of manipulation and tricks they pull out of their sleeve to steal hundreds of dollars from our pockets. I had paid 2 return tickets, totalling 530€. Subtracting about 200€ which was the price for the outbound ticket to LCA (which we did use), this leaves 330€ for TWO MISERABLE LCA-TLV tickets (less than 1h flight) which disappeared out of thin air even though I contracted the service that is supposed to prevent precisely that. I am completely done with the company and I'm considering leaving the country for good because I can't take this bullying from a mafia-like monopoly. This is not the first time that several hundreds of dollars worth of EL AL tickets just mysteriously disappear from my account. Three months ago I was in the same situation with this company, I asked for a change of flight from Berlin to Spain due to a last minute family emergency (my mom had to undergo an unexpected eye surgery). I had paid $300 for the ticket and they would only offer to change my ticket for $400 MORE! In any other company you ask for a voucher if you have contracted the option and you get it no questions asked. Regardless of whether it's a return ticket or any other small print conditions. This is another example of a stunning abuse from the company that is supposed to waive the flag of the country abroad. Precisely in these times when the international image of Israel is at all-times low, this sort of anti-advertisement is the opposite of what the company should represent and the least that the Israeli citizens and visitors need.