EL AL Global Anmeldelser 

My grandparents flight from Chisinau airport to Tel Aviv. They are people with disabilities. A huge thank you to the girl who saw us and helped us all. She let us skip the check-in line. But then the flight was canceled, because plane was broken. The company were given a hotel and my grandparents had rest. The next day they flew out. They were given an assistant who drove them straight to the plane. Upon arrival, they were also met. I was pleasantly surprised, because after FlyOne, I was disappointed in the service. A huge thank you to the girl from Chisinau Airport. El Al Sandor

El Al ask Air France to be in charge of my flyth but forget to give me all the information to be able to make the check-in on Air France website. Conclusion : I could not take my plane this morning as I went to el-al desk thinking i m flying with them and lost all the time to be able to résister on time finaly with qu'il France. Booking.com (I book my flyth with them) or El Al send to each other to say it is the false of the other.... and I stay at Paris with no refond and obligation to pay for another ticket. Client service 0!!

I booked a flexible ticket that cost significantly more than the regular one, specifically so I could change my flight easily if needed. However, when I tried to change my flight through the app, it kept showing an error message telling me to contact customer service.
Unfortunately, customer service was on holiday for two days, so I couldn’t reach anyone during that time. Now that I finally managed to contact them, the flight price has increased, and they are asking me to pay the new, higher fare even though the delay was due to their system not working and their unavailability.
On top of that, they are forcing me to pay for both flights, even though I only want to change one. This is extremely disappointing, especially after paying extra for a “flexible” ticket.

I am writing to file a formal complaint regarding the unprofessional conduct and incorrect enforcement of baggage policy by a check-in agent named Leah at the TLV (Tel Aviv) Airport check-in counter.

The incident occurred on Thursday, September 25, for Flight LY 223 from Tel Aviv (TLV) to Nice (NCE). My confirmation number is 4KXREU.

Details of the Incident:

Incorrect Policy Enforcement: Agent Leah insisted that the combined weight of my main cabin bag (8 kg allowance) and my personal item must not exceed 8 kg. This is contrary to El Al’s standard cabin baggage policy, which allocates 8 kg for the cabin bag and allows a personal item separately.
Unfair Treatment and Pressure: I was treated poorly and put under immediate duress, being threatened with a $$$100 fee if the combined weight exceeded the agent’s incorrect limit.
Forced Public Repacking: Due to this incorrect instruction and the time pressure, I was forced to repack my belongings publicly and had to discard several personal items to meet the arbitrary weight demand.
Lack of Feedback Mechanism: When I specifically asked Agent Leah for a way to leave feedback regarding her conduct, she dismissively offered me the same small notepad she was using and asked me to write the feedback on it and hand it back to her. This clearly demonstrated a failure to provide a proper, confidential channel for customer feedback.
This entire experience was highly stressful, resulted in unfair financial pressure, and was based on the agent's misunderstanding of company policy. I expect El Al to review the training and conduct of Agent Leah immediately.

I request a formal apology for the distress and unfair treatment, and compensation for the experience and the items I was forced to discard.

Thank you for your time and attention to this serious matter.

Worst company ever! Constant overbooking on the flights. Online check in didnt work. Arrived 3.5 hours before flight, justo for them to tell me I am not flying because of overbooking. Needed to argue an hour like in the worst markets in order to get on the flight. never more!

Unpleasant flight, no room for your legs, horrible food.
Nice cabin crew.
I ordered a meal as written in ElAl site.
Got a sandwich. Chocking.
Just felt they are cheating me, that how I felt.
It was on the flight from TLV to Lisbon on August 27th 2025.

We are owed for cancelled expensive flight. Despite a promise of money to be returned within 21 days received by email on July 9 th. Nothing happened. August 7 a promise was made that the money would come with 3 days. On August 14 we were told it was being expedited. On August 22 we were told the refund was only actioned on the 14th. And of course since the email was generated by a bot it was not to be believed. No money has yet been received. The money owed is in the region of 2000usd

El Al has the worse customer service! They take care of several clients at the same time so reply if ever can take ages! In meantime prices go up on website! They abuse the situation to ask sky high prices for their flights! What a shame El Al!

I almost missed my flight , cause of shitty service. They told me I have to run to the gate , even that I was at the airport on time. Fly was at 6:30 and at 6:15 I was still at the check in for oversized luggage. Shitty service , no one cares about you

Abandoned by El Al during a crisis.
As a tourist visiting Israel to care for my elderly mother, I was stranded when El Al cancelled my return flight due to the conflict in June 2025. I submitted urgent evacuation requests, but El Al never responded until 6 days after I was already forced to evacuate via the German Air Force—at my own expense. I spent €300 on a military flight, €150 on a train, lost 4 days of work, and endured real health risk due to running out of essential medication. El Al refused to help and later denied compensation, despite now advertising a $150/day policy for stranded passengers. Their total lack of communication, compassion, and responsibility was appalling. Never again.

abysmal. i have been trying desperately to change my return date, the website doesn't let me, they don't answer WhatsApp and just forget calling them, I've tried. i have to change my flights as a matter of urgency. don't expect them to pick up.

Hello EL AL,

I urgently need assistance regarding a serious issue with your website and booking system.

My original flight was canceled due to the conflict in Israel, and I was issued a voucher. On July 12th, I attempted to purchase a new ticket using the voucher, and because the price was higher than the voucher amount, the remaining balance was charged to my bank card.

However:

I never received a ticket or confirmation.

My bank confirmed that the transaction was successful.

I tried again, and my voucher is now marked as used, yet I still have no ticket.

I was charged twice, and now the voucher is invalid too.

I have all the proof and payment confirmations, which I already sent via email, but I received no proper response. No one replies on WhatsApp, Messenger, or your hotline either.

I am deeply frustrated and kindly ask for immediate assistance. I need either a valid ticket or a full refund for the charges.
IRINA NADOIANI

El Al is Absolutely the worst airline I’ve ever…
Absolutely the worst airline I’ve ever dealt with.
From start to finish, El Al delivers a disgraceful experience. Outrageously overpriced from the beginning, the booking process is a complete nightmare — the site crashes mid-order, then magically “updates” the price with an extra $3,000 when you try again. Pure scam tactics.

The seats? Unbearably cramped, like a budget bus crammed into a flying metal box. Zero comfort, zero space, zero respect for passengers.

If I could give negative stars, I would. Even one star is a gift they don't deserve.
Avoid this airline at all costs!!!!

Ne prenez pas cette compagnie !
J'avais prévu un séjour début août en Israël. Donc, en mai, je prends un aller avec El Al et un retour avec Air France. Le 13 juin éclate la guerre Israël Iran. J'attends de voir comment les choses évoluent.. l'aéroport Ben Gourion est alors fermé. J'annule avec Air France qui me rembourse intégralement 48h plus tard. Par contre, El Al vous pousse à prendre un bon d'achat, mais j'avais peur de ne pas trouver de vol de retour. Finalement j'ai opté pour le remboursement...400 euros de frais de dossiers. Franchement c'est abuser! c'est terminé avec El Al, bye bye. Quand je retournerai là bas, ça sera avec Air France.

I’ve never experienced customer service as disgraceful as El Al’s during a crisis.

Due to the war with Iran, we had to urgently leave Israel and no longer needed our return flight to London on July 8. El Al’s own website clearly states that passengers with bookings made up to June 13 for departures up to July 15 can cancel and get a credit voucher for partially used round trips via their form. We followed this exactly — we filled out the form weeks ago and heard nothing back.

Since then, we’ve WhatsApped El Al daily (June 26, 29, 30 and beyond) - multiple times a day - with no reply. We sat on hold for over an hour more than once with no answer. When we finally got through to someone at the London office, he was unbelievably rude, unhelpful and dismissive. He refused to show us where on El Al’s website it said we didn’t qualify. He claimed a voucher was “impossible” and then had the nerve to hang up when I asked for his name.

In the end, I was told we could only reschedule but would have to pay a flight change fee plus the fare difference, another £125 out of pocket for a flight we should have been able to cancel for a voucher.

This is beyond unacceptable. El Al has shown zero compassion for civilians trying to escape a war zone, misled customers with unclear website promises, and delivered the worst customer service I’ve ever faced.

You should be ashamed of yourselves for profiting off people in crisis.

I will be escalating this further and I strongly urge anyone flying El Al to think twice, you cannot trust them to honour their own policies or treat you with basic decency when you need help the most.

Poor service, still no response 4 days and counting - nothing. Service - well, there is none. The airline treats its clients with total contempt. Customer service - they don't answer telephones, the WhatsApp automated system is not attended, and repeats itself every 24 hours asking if your query is relevant, "heck yes," as if the query solves itself because ELAL doesn't give a hoot

El Al is by far the worst airline company I have ever used.
They take advantage of the situation in Israel and charge their customers much more then they should.
I even applied for a business class upgrade but they preferred to have sits empty In the business class and not take my offer which was addition of 450$ per traveler.
They countered with a 750$ per traveler and declined our bid.

Our flight should have left at 17:15 and it’s now 18:22 and we are still in the BKK airport.
No one has answers.
We asked one of the flight attendants why are we still not moving and due to 1 person who already left the plane we are all delayed this is absolutely ridiculous and unacceptable.

I’ll also send an email to the management of El Al to get compensated on my time and feelings.

One kid was boarded sick to the plan and even was throwing out on the floor of the plane this was like a big joke.

Like you don’t care about all other passengers that need to breath the air with all the sickness.

Now after an hour and a half the captain announced that they are delayed so long just because they are looking for a person suitcase.
The one that left the flight due to be sick.

This is makes me super angry this is unacceptable and not caring about other peoples lives and time.

Ridiculous!! I don’t recommend to use El Al.
Not worth the money from my personal experience and seems like their general reviews score is very low and probably for those reasons.

Non existent customer service! I have been trying to contact ElAl for days. Can only connect to WhatsApp bots, or left hanging on endlessly on the phone, only for the line to drop after two hours!
I have as yet still not been able to contact them

Update: I have now been waiting on the phone for eight hours with the same single line advertising jingle of music without a single announcement

Abused, violated , harassed

El Al does not follow any rules it makes it own up . UAE are filthy corrupt individuals that allow this airline to depart and arrive to their country whilst they abuse passengers . I was stripped searched and luggage was stolen , furthermore denied boarding with no valid reason , then later threatened arrest by Dubai police . Absolute disgusting .