Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time! On the return journey kept an I out for eflow Toll, d... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Se mere
Virksomheden har svaret
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Se mere
Virksomheden har svaret
If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Kontaktoplysninger
P.O. Box 13294, South City DSU, Cork., FCK7528, Irland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,3
Middel
502 anmeldelser
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I cancelled my account & returned tags…
I cancelled my account & returned tags for vehicle last January 2025. Eflow continued to take standard fees by direct debit from my bank account until I was forced to stop direct debit payments. Eflow continue to send emails telling me I owe them money. Have spoken on two separate occasions to their staff who assured me that they would deal with complaint. 5 months later its still ongoing, continued harrassed by email, they even told me they suspended my account
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Patricia,
Thank you for reaching out and sharing your experience with us!
We sincerely apologise for the frustration and inconvenience this situation has caused you. Please understand that, unfortunately, we are unable to handle complaints through Trustpilot.
To ensure your concerns are addressed promptly and effectively, we kindly ask that you contact our dedicated customer support team directly at 0818 50 10 50 (or +353 1 461 0122 if calling from outside Ireland). Our team is available to assist you with your issue. Our lines are open Monday to Friday from 8 a.m. to 9 p.m., and on weekends from 10 a.m. to 6:30 p.m.
We truly appreciate your patience and understanding as we work to resolve this matter. If there is anything else I can assist you with, please do not hesitate to reach out through the contact details provided on our website at www.eflow.ie/contact-us/.
Thank you once again for bringing this to our attention. We are committed to resolving your concerns as quickly as possible.
Thanks,
Marta
eFlow Customer Service
Always get amazing customer service
Always get amazing customer service. Aoife just fixed a few wee problems I was having. Btw, the tolls teams are always great fun too!
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Helen,
Thank you so much for your kind words!
We're happy to hear that you always receive amazing customer service and that Aoife was able to help with your issues. It's also fantastic to know that you enjoy interacting with our team.
We truly appreciate your feedback and look forward to assisting you again in the future.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Really Helpful with reasonable disputes
They've always been really helpful with my queries over the phone and find fast solutions to my issues when they are reasonable disputes.
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Rafael,
Thank you so much for your kind words!
We're glad to hear that our team has been helpful and able to provide quick solutions to your queries. We always strive to assist our customers as best as we can!
If you ever need any further assistance, please don’t hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Shambolic
This is a shambolic operation, with systemically failing technology, know-nothing staff, and no way to register a complaint with a bona fide customer service department.
I want to echo the comment posted by Jason Carmody here a couple of months ago, because it also describes my experience. Clearly, Eflow has done nothing to address his complaint after all these weeks. As a tourist from the UK, the time and energy I have had to spend dealing with Eflow in order to pay a single toll has left me with a very poor impression of how Irish toll roads are managed. Sort it.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Anne,
Thanks so much for sharing your feedback with us. We're really sorry to hear about the inconvenience and frustration you've experienced. We know how important it is to handle these issues quickly and clearly.
If you received a penalty notice for a UK vehicle and wish to dispute it, you should contact Euro Parking Collection directly. You can do this by visiting their website at www.epcplc.com/communication/ or by calling them at +44 (0)20 7288 9740. They will thoroughly investigate your case and work to resolve it properly.
Please note that we’re unable to handle complaints through Trustpilot. If you want to discuss this further with eFlow, you can contact us at 0818 50 10 50 (or +353 1 4610122 from outside Ireland). A member of our team will be happy to assist you. Our lines are open Monday through Friday, from 8 a.m. to 9 p.m., and on Saturday and Sunday, from 10 a.m. to 6:30 p.m.
We appreciate your patience and understanding, and we hope everything gets sorted out soon.
Thanks,
Marta
eFlow Customer Service
Well done eflow
This is my first time leaving a review, I have never left left a review for any service provider but I felt I had to in this instance. I just wanted to congratulate eflow.ie and in particular to Padraig who I was fortunate enough to speak to this evening. My husband recently passed away and I am in the process of sorting out his affairs. This is a difficult time for me but Padraig was so professional, straight to the point and explained what I had to do. My husband and I shared our car and I wanted to keep our account but Padraig explained that he would close the account and clear the balance (which I did not expect). I said I was happy to keep the account as it was but he said it was better to keep everything accurate and said that receiving invoices or correspondence in my husbands's name might be difficult for me. I never thought of this but as soon as he said that I felt so relieved. That a complete stranger could be so compassionate and kind has left me overwhelmed, hence why I felt the need to comment on my experience. Dealing with someone who was professional, knowledgeable and compassionate all at the same time was refreshing. An experience I will never forget. Well done eflow.ie
29. april 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Deirdre,
Thank you so much for sharing your experience.
We truly appreciate your honesty and openness during such a difficult time. It’s wonderful to hear that Padraig was able to provide you with professional, compassionate, and clear support when you needed it most.
Your kind words mean a lot, and we will be sure to pass them along to the team. We always strive to treat our customers with care and understanding, especially in challenging moments like yours.
Wishing you strength and comfort in the days ahead. If you ever need any further assistance, please don’t hesitate to reach out.
Take care!
Thanks,
Marta
eFlow Customer Service
Absolute hopeless website
Absolute hopeless website. Errors constantly advising to use correct card type.
Then no matter what option and payment is processed the payment fails despite the correct details used. Absolute shame of a system designed to get the most penalties out of people.
Hate spending the 9 minutes minimum from all the automatic lines that are used when you call in on the phone line.
Fix your ... self ... and sort the website instead of making life hard for everyone. Cowboys!
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Dear Jason,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustrating experience you've had with our website and payment system. We understand how important it is for our users to have a smooth and hassle-free process.
Your comments about the errors and payment issues are very valuable, and we will pass them along to our technical team to help us improve.
We truly appreciate your patience and understanding. If you’re willing, please contact our support team directly, so we can assist you personally and address any outstanding issues.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thank you again for your honest feedback.
Marta
eFlow Customer Service
Besvarelse fra eFlow
Hi Conor,
We're very sorry to hear about your experience. We take your feedback seriously and would like to resolve any issues.
Please contact our support team so we can assist you further.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Possible fraudulent letter
I’ve received a STR for toll charge on M50. I haven’t been in Dublin plus the car was traded in to a BMW dealer 3 weeks before the date I was allegedly on the M50. The letter said to go to their website and navigate to “Contact EPC”. This option is not on their website. How am I supposed to contest this when I can’t contact them?
10. april 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Carol,
Thank you for reaching out and sharing your concerns regarding the toll charge on the M50.
We understand how frustrating this situation must be, especially since you weren't in Dublin and had already traded in your car.
To dispute the penalty notice, you’ll need to get in touch with Euro Parking Collection (EPC) directly. You can visit their website here: www.epcplc.com/communication, and their team will review the issue and help resolve it.
If you prefer, you can also call them at +44 (0)20 7288 9740.
For any other queries, you can contact eFlow at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I transfered my private registration…
I transfered my private registration number to my new vechile and used my toll tag as usual. Then received penalty notice and added fees as I had not changed my vechile details online. Tried contacting eflow to explain but after several phone call to them and hours wasted. I decided it wasnt worth wasting anymore time and just pay twice with added fees (eflows preferred resolution to all queries) €€€€
25. december 2024
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Barry,
Thank you for taking the time to share your experience with us.
We’re really sorry to hear about the hassle you faced while updating your account and the subsequent penalty notice.
We appreciate your efforts to reach out to eFlow, and we’re sorry that it didn’t lead to a quick resolution.
Your feedback is important to us. If you’d like, we’d be happy to assist you further. Please feel free to reach out directly, and we’ll do our best to help you sort this out.
Thanks again for your feedback, and we hope to make your next experience a much smoother one!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Eflow
Eflow, not fit for purpose, a disgrace, the sooner the toll is scrapped the better. Are you listening politicians?
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Sean,
Thank you for sharing your feedback.
We understand your frustration wand appreciate your honesty.
Your concerns are important, and we encourage you to reach out to your local representatives to ensure your voice is heard.
We're here to help if you have any further questions or need assistance!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
We had a specific issue to deal with…
We had a specific issue to deal with and Cian was totally prodfessional in handling the issue.Cian showed great undertsanding with our issue and resolved the problem starightaway
Thank you Cian
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Dear Aoife,
Thank you so much for your kind words!
We're happy to hear that Cian was able to assist you professionally and effectively with your issue. It's always our goal to provide great understanding and quick resolutions for our customers.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thanks again for your feedback!
Thanks,
Marta
eFlow Customer Service
The M50 has been paid
The M50 has been paid, but I keep receiving letters that it wasn't, with hugely increased amount. Even after sending receipts to them. Unbelievable service, they want to just rip you off.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Rafal,
Thanks for sharing your feedback with us!
To help sort this out, we’d recommend getting in touch with our eFlow Customer Support team directly through our official contact channels. That way, we can look into what’s happened and get things resolved for you.
There could be a few reasons why you got a penalty notice even if you’ve already paid. For example:
- The payment might have been made after the deadline.
- The wrong license plate number could have been entered during payment.
- The payment might not have been applied correctly in the system for some reason.
We’re really sorry for the hassle this has caused and appreciate your patience while we sort it out.
Just a heads-up—we can’t handle complaints through Trustpilot, so please reach out to us directly.
You can find all our contact details on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Friendly and very helpful agent
I was so lucky to get in touch with the same agent Niamh twice! She first helped me with ordering a new tag holder as I was unable to get through tolls outside of the m50. This week then as I am still having issues she was able to order me a new tag! So lovely and friendly and above all helpful :)
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Niamh,
Thank you so much for your kind words!
We're really glad Niamh could assist you with both the tag holder and the new tag. It’s always a pleasure to help, and we're happy to hear that you found the support helpful and friendly.
We’ll make sure to pass your lovely feedback on to Niamh—she’ll be thrilled to hear it!
If you have any more questions or need further assistance, don’t hesitate to reach out. Wishing you smooth travels ahead! 😊
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Penalty point accumulated
Had an issue where I forgot to update my address and transfer tag details to my 2nd car and had accumulated penalties in the process. Spoke to Eddie/Eddy and he was honestly a star, couldn't have asked for better customer service, he over delivered and I left the call extremely happy as he was able to fix the issues. Give that man a raise.
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Larry,
Thank you so much for sharing your positive experience with us! We’re happy to hear that Eddie was able to assist you and resolve the issues to your satisfaction.
Your feedback is greatly appreciated, and we will be sure to pass along your kind words. Thank you again for taking the time to share your thoughts, and we’re happy to have been able to assist you.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Toll paid and still letters
Toll paid. Now letters saying it wasn't. Proof of payment sent. More letters saying not. Phone number outside ROI not connecting.
Extremely poor service.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Brian,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience you've experienced. We understand how frustrating it must be to receive conflicting communications after you’ve already made the payment.
To assist you further, we recommend reaching out to our eFlow Customer Support team directly through their official contact channels. They will be able to investigate the situation and resolve any discrepancies regarding your payment.
We appreciate your patience and understanding as we work to ensure this is handled promptly.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Heads they win, tails you lose
I visit the Republic from the UK to visit relatives and sometimes take my car. To avoid any penalties, I decided to register with Eflow having (naively) believed their comments regarding the benefits of registration. So, I had one journey only (there was nothing else on their system)which I paid less than 2 hours after it was made. A month later I receive a penalty notice for that journey which Eflow maintain wasn’t paid on time. I appealed and a month later have not received a reply. Indeed, if you contact them again, that’s treated as a new query and you go back to the end of the queue. What a clever way of ensuring Eflow never have to answer anything! It also ensures that their cash flow is assisted by holding onto your money for as long as possible.
Interesting response. All the protocols regarding complaining have been followed by me. It looks like they don’t resolve complaints period, let alone through Trustpilot.
6. november 2024
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Colin,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you've experienced. We understand how important it is for these matters to be handled quickly and transparently.
Please note that you need to dispute the penalty notice by contacting Euro Parking Collection directly. Please follow this link www.epcplc.com/communication/. You can also call them on +44 (0)20 7288 9740.
They will investigate the situation thoroughly and ensure that the matter is resolved appropriately.
Please note that we are unable to address complaints via Trustpilot. If you would like to discuss the matter with eFlow you can contact our Resolver Team at 0818 50 70 50 (or +353 1 4610122 if you are calling from outside of Ireland). Their lines are open Monday to Friday, from 9am to 5:30pm. A member of their team will be happy to assist you!
We appreciate your patience and understanding, and we hope this situation is cleared up soon.
Thanks,
Marta
eFlow Customer Service
I had the best customer experience when…
I had the best customer experience when I called eFlow this morning and was looked after by Roisin. It was 9am on a Monday and Roisin was so very helpful, professional and efficient. It felt like a Friday call as Roisin also very engaging and a great ambassador for eFlow. I hope this positive feedback is relayed back to Roisin. Excellent example of great communication, customer service and imparting a very positive image for eFlow by Roisin.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi James,
Thank you so much for taking the time to share your wonderful experience with us! We're happy to hear that Roisin provided you with such excellent service. It's great to know that she was not only helpful and efficient but also created a positive and engaging experience, even on a Monday morning.
We will certainly pass along your kind words to Roisin – your feedback means a lot to us and will be a great motivation for her. Thank you for recognising the value of great communication and customer service.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Thank you
Dealing with call centres is a horrible experience generally but when I had to call eflow tonight the experience could not have been better. My elederly mother had made a problem with her bill after getting scammed before Christmas and we called in to get it sorted. I was greeted by Padraig who could not have been more friendly and helpful from the very start. He managed to get everything sorted, answered every question we had (and there were quite a few) immediately. It is so refreshing to speak to someone who knows what they are talking about and confident. He recommend we get a box to reduce our costs for our numerous travels to save my mum some money. The personal touch at the end and the empthay he showed really meant so much to us. Please can you pass on my thanks, and those of my mother, to him he was such a lovely person to deal with. Thank you.
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Nathan,
Thank you for your thoughtful and detailed feedback. We are so pleased to hear about your positive experience with Padraig. It's rewarding to know that he was able to assist you and your mother with kindness, efficiency, and professionalism.
Your kind words will certainly be shared with him, as well as the rest of our team.
We're especially glad that his recommendation will help reduce costs for your mother's travels.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Exceptional help from Cian
I have just been on the phone with Eflow regarding a toll fine notice. I am an elderly lady with poor hearing and the person who dealt with me was Cian. His patience and helpfulness were way byond the norm. He spent the time necessary to solve my problem in a kind and thoughtful way. Flow are very lucky to be represented by Cian and I hope they value him as an employee. I do not know Cian at all but I appreciated his kindness and wish him great success going forward.
Mary
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Mary,
Thank you so much for your kind words and for taking time to share your experience. We are delighted to hear that Cian was able to assist you with such a patience and understanding.
Your feedback means a lot to us, and we will ensure to pass this on to Cian. It's encouraging to hear how his support made a difference for you.
If there's anything else we can help you with in the future, please don't hesitate to get in touch. We wish you all the best.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Incompetence at its highest
My car was on an account and it was cancelled off this account so I pre-paid on their site for two journeys on the morning of the 28th, the two journeyswere happening later that day, I have the receipt and money was taken so a financial agreement has been made and accepted, grand.
I then received penalties for non payment, I called E-Flow while i was on holidays I might add as the notice arrived while i was away and got speaking to Charlie who informed me that E-Flow credited the former account with my payment (the account that my car was cancelled off)(no pop ups of a warning that this was going to happen when making the payment) and he proceeded to tell me that they would refund me the payment I made but I would then have to make another payment. I asked to be transferred to a manager but all I got was a "supervisor" called Roxanne who then proceeded to tell me the same things as Charlie, computer says no situation.
The initial payment I made that was accepted was a discounted rate, unnoticed by me I admit as all I did was the usual, enter my reg and number of journeys and pay what they want, this is the one that they are refunding and I have to now pay the higher amount, win win for them!!!
My major issue is, I paid initially what they quoted, they accepted this payment and issued a receipt for the same. My contract was with them by making that payment to them, they then took my funds and credited it to an account that the car was no longer on without my knowing but now due to their failure I now have to pay more.
The way Roxanne put it, if I didn't pay, further penalties would apply.......
Charlie and Roxanne BOTH acknowledged I went about it the correct way by pre-paying but it was a failure of the system or how the system logged it that is the issue. I asked them to just accept my initial payment which they did, cancel the penalties and move on but they wouldn't, so I have to chase this. It's not on. Its the principle to not let them get away with this, they need to learn from it.
I have heard from another guy called Gavin who said its being escalated higher but we'll see where that goes.
UPDATE:
Spoke to a guy called Eddie, it has been resolved to a degree, not 100% to my satisfaction but hopefully I wont hear from them again.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Gavin,
Thank you for sharing the details of your experience with eFlow, and we sincerely apologise for the inconvenience this situation has caused. We completely understand your frustration, especially as the issue arose while you were on holiday.
We're are also glad to hear that you were able to speak with Eddie and that your issue has been resolved to some degree. While we understand the resolution may not be entirely to your satisfaction, we truly hope this marks the end of any further complications.
Please note that we are unable to investigate your account or access any details related to your case via Trustpilot. To properly address your concerns, we would recommend contacting our customer support team directly, where we can access your account information and assist you further. We will be happy to assist you promptly.
You can find our contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
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