Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time! On the return journey kept an I out for eflow Toll, d... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Se mere
Virksomheden har svaret
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Se mere
Virksomheden har svaret
If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Kontaktoplysninger
P.O. Box 13294, South City DSU, Cork., FCK7528, Irland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,3
Middel
502 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolute hopeless website constantly errors
I topped up my account twice this morning, but on both occasions I received an error message; however, the amount was still deducted from my account. This is happening regularly.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Daniel,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Commendable support from Niamh
I was looking for an update on the quick way to offer a new tag as well to know the status of the returned old tag via the free post. Niamh clarified the status and acknowledged that the new tag had been ordered to reach me in 7 days to my new address.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Mahammad,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
contacted eFlow via chat and was…
contacted eFlow via chat and was assisted by Niamh, who was extremely helpful, professional, and patient. She clearly explained the process and ensured I understood the next steps. I really appreciated the excellent support and service provide
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Yassine,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Have been scammed before by a fake…
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my account. As Eflow suspended my account, I could not get in to update details. I managed to pay outstanding travel ( or so I thought) and updated card but I still received a penalty notice for a journey on Jan 2nd . I had the misfortune , when I called , to speak to Padraig, or should I say listen to him. He had no interest in what I had to say/ask. He reluctantly put me through to another agent, Javed, after I had asked at least twice.
Javed was able to answer my query immediately and give me the solution and he was polite and pleasant
POOR FORM EFlow. Why are all your agents not capable of customer service.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Leonie,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I had an extremely super positive…
I had an extremely super positive experience with Niamh. Her knowledge and customer care is exceptional. She is an asset to your business.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Jean,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Niamh was responsive and very helpful👍🏻
18. december 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Srinivas,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I called eFlow this morning to cancel…
I called eFlow this morning to cancel my account because I sold my van. I spoke with Deirdre, to whom I provided all the details she requested company information, contact number, and email. Despite giving full information and explaining clearly that I no longer own the vehicle, I was still told the direct debit could not be cancelled and the account could not be closed.
This was a very frustrating experience, and I felt the situation was not handled properly. eFlow needs to improve its customer service process and ensure staff are able to assist customers who need to close accounts after selling their vehicle. I am requesting written confirmation that my account is cancelled and no further payments will be taken.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Rocky,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service by the online chat.
I got answer to what I needed to know very quickly by staff member Niamh. Great service. Thank you.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi There,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Very helpful!!
Niamh was very helpful throughout the chat and made sure I got a clear and helpful answer to any question I had!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Eabha,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service
I paid a toll for my vehicle in shop I didn't realize that time that they entered wrong registration number and I thought I cleared my payment after few days I got penalties it's made me frustrated and I called to eflow agent is very nice and she solved my problem in minutes and gave me advice for the best way to pay. Thank you so much
13. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Srikar,
Thank you so much for your lovely feedback!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with a very helpful and very…
Dealt with a very helpful and very efficient girl called Niamh! If only all chat queries to service providers were that easy! She made the whole thing stress free!!! Well done, often the difference between having a good day or a bad day!!! 🙏🏼👌🏼
4. december 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Paul,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
A Senior technical issue from m50user.
I am an m50 user and was locked out of my account. Despite numerous attempts and lots of frustration over 2 days, i could not reset password. I am
not great at It technology. Finally this evening i made a call for help from eflow and was dealt with by Romil in Cork, who was so patient and who stayed with me on the phone and expertly guided me through each technical steps, I had no knowledge of. He didnt lose patience and was remarkable in sticking with the issue which took up
alot of time. I am now back linked to my eflow account Romil is a credit to eflow. Thanks for a great service.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Betty,
Thank you so much for your lovely feedback!
We’re really happy to hear that Romil was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
eFlow is one of the biggest scams
eFlow is one of the biggest scams on the road, just dieing to send you penalties for unsuspecting people. Very easy to pay fine but impossible to check if you were on the bit of road or not. Anyone working for them should be ashamed of themselves.
16. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Alan,
Thank you for sharing your feedback.
We're really sorry to hear that this was your experience, and we understand how frustrating unexpected penalties can feel.
There are a number of reasons why a penalty may be issued, and the most common one is when a journey is not paid within the required timeframe.
The toll point is located between Junction 6 and Junction 7 on the M50, and drivers can plan their journeys in advance, pay online, at any Payzone outlet, or over the phone on 0818 50 10 50. Registering for an account is the easiest way to avoid penalties, as payments are taken automatically each month.
You can also check your balance online at any time.
This can be done by entering your vehicle registration and the date of travel, or by logging in if you already have an account. If anything seems unclear, our team is always here to help.
If you believe a penalty was issued in error, we will gladly investigate it. We can’t do this through Trustpilot as it’s a public platform, but you can contact us directly through this link and we’ll look into it for you: www.eflow.ie/contact-us.
The people working at eFlow are here to help, guide and support customers every day. We work hard to resolve issues, explain the system and prevent penalties wherever possible.
For more information, you can also visit our website and check our FAQ section, which covers many common questions and helpful tips.
We appreciate you taking the time to share your concerns.
Thanks,
Marta
eFlow Customer Service
Javed was absolutely brilliant
Javed was absolutely brilliant. So helpful and very polite. He deserves a pay rise 🙌❤️
10. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Aisling,
Thank you so much for your lovely feedback!
We’re really happy to hear that Javed was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Very good cusotmer experience
Niamh was very helpful & sorted out any u=issues quickly.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Michael,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Received a penalty that wasnt my car
Received a penalty that wasnt my car
4. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Megan,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Problems with eFlow
I spoke with Niamh from eFlow about a recurring notification from eFlow regarding fees. There response was speedy, courteous and she sorted out my problem in record time. Couldn't have been more helpful.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi John,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
a very helpful operative and very polite
5. november 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Stephen,
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Hopefully the company blows up
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Alex,
Thank you for getting in touch.
We’re really sorry to hear you feel this way. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with Niamh and she was extremely…
Dealt with Niamh and she was extremely helpful and sorted my issue within a matter of minutes.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra eFlow
Hi Frank,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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