De tilmeldte mig et medlemskab jeg ikke havde accepteret efter jeg blot have købt 2 flybilletter hos dem. Fra den ene dag til den anden sender de en stor regning. Meget utilfreds
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jeg bestilte fly og hotel sidste sommer igennem eDreams. Ser en masse skriver om dyrt medlemsskab. Man skal jo huske at læse og klikke nej tak til det. Det gjorde jeg og havde ingen problemer overhove... Se mere
Virksomheden har svaret
Ottima assistenza ho parlato con la Sig. Ra Madonna molto efficiente Grazie
Virksomheden har svaret
Ho parlato con il Sig. Osny ed è una persona competente e molto gentile
Virksomheden har svaret
Virksomhedsoplysninger
Om eDreams
Skrevet af virksomheden
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Skrevet af virksomheden
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Kontaktoplysninger
Calle de Manzanares 4 , 28005, Madrid, Spanien
- www.edreams.com
eDreams Prime
4,2
God
424 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Der hæves penge på min konto for…
Der hæves penge på min konto for medlemskab af Prime. Jeg har aldrig meldt mig ind i Prime og anede derfor heller ikke, at det ville koste penge, men Vupti forsvandt der 492,59 kr. fra kontoen. Jeg havde været så uheldig at købe en rejse hos e-dreams. Worst experience ever. Jeg havde booket bagage begge veje for 2 personer. Den ene vej blev slet ikke bekræftet, men for rejsen Barcelona- København blev indchecket bagage for 2 personer bekræftet. Jeg printer boardingkort fra Vueling ud. Der er ingen bagage. Jeg ringer til e-dreams. De påstår, at den rabat, jeg fik på rejsen, var bagagen. Hvordan kan man få rabat i stedet for indchecket bagage? Ingen havde fortalt mig om det. Jeg måtte betale bagage én gang til og fik endelig boardingkort med bagage. Jeg fik også en bekræftelse fra edreams om, at rabatten var for bagagen. Dernæst hæver e-dreams yderligere 492,59 kr. på min konto den 17.01.24. Jeg ringer dem op. Det er fordi jeg er blevet medlem af Prime og har fået rabat på rejsen. Jeg må så fortælle, at jeg sort på hvidt har stående, at rabatten var manglende bagage. Undskyldningen var, at der var en anden afdeling, der havde svaret på det. Med andre ord der er forskellige afdelinger, der giver forskellige svar. Jeg hidsede mig meget op, og beløbet på 492,59 kr. er nu tilbage på min konto. Take very much care with this company. Once they have your credit card information, they can use it to draw money from your account for a fictitious membership of Prime.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi Birthe,
Thank you for taking the time to share your review.
We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver.
We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future.
If you have any further questions, we’re always happy to help.
Sincerely,
John
Customer Care Team
El trato genial Mahmoud ,
16. januar 2024
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Gran gestion
15. januar 2024
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Blanger Urtado
6. januar 2024
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
ok todo ok Katherin
4. januar 2024
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Pas på eDreams Prime medlemskab
Jeg købte to flybilletter og fik to flybilletter, ingen problemer med det. Men desværre fik jeg også noget de kalder eDreams Prime som koster 65 euro om året. Det er umuligt at melde sig ud af, for man kan ikke komme i kontakt med dem. Jeg vil mene, de har snydt mig godt og grundigt og misbrugt mine kreditkortoplysninger idet jeg ikke aktivt har tilmeldt mig og på ingen måde ønsker det medlemskab.
4. november 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi EN,
Thank you for taking the time to share your review.
We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver.
We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder).
We hope to serve you again in the future.
If you have any further questions, we’re always happy to help.
Sincerely, Ayush- Customer Care Team
Rami was really nice
20. december 2023
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
BOn service avec AWA
19. december 2023
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Monsieur Balde
12. december 2023
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Sr Blanger Fortado
23. november 2023
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
MORY TRES AGREABLE ET PROFESSIONELLE
19. november 2023
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Excellent kunde service
Excellent kunde service. Hurtigt navigation omkring nettet. Meget nemt betalings option.
15. november 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Mme Sarah awa
13. november 2023
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Alles super gengangen
18. oktober 2023
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.